Search found 171 matches

by kushanw
Sat Aug 02, 2014 12:27 pm
Forum: Invoicing & billing
Topic: New Account and Telephone Different Names
Replies: 7
Views: 2792

Re: New Account and Telephone Different Names

Hi rooscoota,

I have sent this to our Sales Team.They will get back to you on your query. Reference: 8175035
by kushanw
Tue Jul 29, 2014 3:46 pm
Forum: Archived threads
Topic: Unplanned ADSL outage - PALMERSTON, NT – Resolved!
Replies: 0
Views: 588

Unplanned ADSL outage - PALMERSTON, NT – Resolved!

Event Notification Location Affected: Multi-DSLAM outage in PALMERSTON, NT Event Start Time: 29/07/2014 Products Impacted - ADSL Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause still being investigated. Number of Services Impacted - ...
by kushanw
Mon Jul 14, 2014 11:10 pm
Forum: ADSL connections
Topic: Unacceptable speeds during peak periods.
Replies: 6
Views: 1383

Re: Unacceptable speeds during peak periods.

Hi AITCS,

I have sent you an email via the ticket ID: 8116407. Please get back to us with your responses for further investigations.
by kushanw
Wed Jul 09, 2014 7:03 pm
Forum: Archived threads
Topic: Unplanned ADSL outage - GEELONG, QLG – Resolved
Replies: 1
Views: 252

Unplanned ADSL outage - GEELONG, QLG – Resolved

Event Notification Location Affected: Unplanned Multi DSLAM outage in GEELONG Exchange Event Start Time: 09/07/14 17:24 EST Products Impacted - ADSL Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause still being investigated. Number of ...
by kushanw
Tue Jul 01, 2014 6:58 pm
Forum: Telephone issues
Topic: phone bill
Replies: 14
Views: 6941

Re: phone bill

Hi Tazz,

It seems like the charge was for the last month only (2014-06-01 TO 2014-06-30). I have asked the Provisioning Team to confirm if it's disabled properly and confirm.
by kushanw
Sun Jun 29, 2014 5:32 pm
Forum: Member facilities & usage meter
Topic: Please Use This Thread To Advise Exetel Of Typos/Errors
Replies: 578
Views: 107053

Re: Please Use This Thread To Advise Exetel Of Typos/Errors

Hi Mort,

Thank you for pointing this to us. Our developers team has been alerted and it will be looked into. :)
by kushanw
Sun Jun 29, 2014 2:16 pm
Forum: Invoicing & billing
Topic: Usage differences?
Replies: 29
Views: 8291

Re: Usage differences?

Dear Dale, Kindly note that there's a change to the usage calculation period from July 2014 onwards. Hereafter the usage will be calculated from 14th of the current month to the 13th of the following month. Therefore the usage shown on your MyExetel page currently is only from 28th June to 13th of J...
by kushanw
Mon Jun 23, 2014 11:55 am
Forum: Mobile services
Topic: Global Roaming & Members Facilities
Replies: 6
Views: 1950

Re: Global Roaming & Members Facilities

Hi samarium, The current implimentation is both broken and inferior to the previous implimentation, Unfortunately the scheduling option is no longer available.Now you can enable/disable Global Roaming at any time you like via the MyExetel page. In case you can't access the MyExetel page, please emai...
by kushanw
Wed Jun 18, 2014 12:13 pm
Forum: Archived threads
Topic: Unplanned ADSL outage - MOUNT HUNTER, NSW – Resolved
Replies: 15
Views: 1264

Re: Unplanned ADSL outage - MOUNT HUNTER, NSW – In progress

UPDATE

Our supplier advises this outage is still ongoing. They are currently unable to provide us an ETR.

Exetel apologizes for any inconvenience this may have caused.
by kushanw
Wed Jun 18, 2014 10:29 am
Forum: Archived threads
Topic: Unplanned ADSL outage - BOOLAROO , NSW – Resolved
Replies: 2
Views: 249

Re: Unplanned ADSL outage - BOOLAROO , NSW – Restored

UPDATE

Our wholesale supplier confirms that this outage has been restored on 17/06.

Exetel apologizes for any inconvenience this may have caused.
by kushanw
Mon Jun 16, 2014 3:28 pm
Forum: ADSL connections
Topic: No ADSL Routing Since Early Sunday Morning
Replies: 4
Views: 1045

Re: No ADSL Routing Since Early Sunday Morning

Hi RandomState,

I have sent you an email via the Ticket #8016114. Please have a look and let us know if there's any further assistance required.
by kushanw
Mon Jun 16, 2014 11:46 am
Forum: ADSL connections
Topic: No ADSL Routing Since Early Sunday Morning
Replies: 4
Views: 1045

Re: No ADSL Routing Since Early Sunday Morning

Hi RandomState,

Can you PM me your service number so I can have a look?
by kushanw
Sun Jun 15, 2014 3:05 pm
Forum: Archived threads
Topic: Unplanned ADSL outage - MOUNT HUNTER, NSW – Resolved
Replies: 15
Views: 1264

Re: Unplanned ADSL outage - MOUNT HUNTER, NSW – In progress

UPDATE

Our supplier informs this outage is still ongoing. They're currently unable to provide us an ETR.

Exetel apologizes for any inconvenience this may have caused.
by kushanw
Mon Jun 09, 2014 9:12 am
Forum: Archived threads
Topic: Unplanned ADSL outage - HEATHWOOD, QLD – Restored
Replies: 9
Views: 846

Re: Unplanned ADSL outage - HEATHWOOD, QLD – In progress

UPDATE

Our supplier informs this outage is still ongoing. Currently their unable to provide us an ETR.

Exetel apologizes for any inconvenience this may have caused.
by kushanw
Mon Jun 09, 2014 9:11 am
Forum: Archived threads
Topic: Unplanned ADSL outage - CORRIMAL, NSW – Restored
Replies: 7
Views: 620

Re: Unplanned ADSL outage - CORRIMAL, NSW – In progress

UPDATE

Our supplier informs this outage is still ongoing. Currently their unable to provide us an ETR.

Exetel apologizes for any inconvenience this may have caused.