Search found 171 matches

by kushanw
Thu Jun 05, 2014 8:54 am
Forum: Telephone issues
Topic: phone bill
Replies: 14
Views: 6849

Re: phone bill

Hi Tazz,

I have forwarded your request to our Provisioning Team via Ticket ID 7988334. They will get back to you once 'Easycall Call Control' has been turned off.
by kushanw
Wed Jun 04, 2014 4:54 pm
Forum: Mobile services
Topic: 4G Mobile Data Plans
Replies: 2
Views: 1719

Re: 4G Mobile Data Plans

Hi Diji1,
Diji1 wrote:Are these services using SIM cards?
Yes, these services use a SIM card.

One of my colleagues from the Sales Department will get back to you on plan details.

Ticket ID: 7989055
by kushanw
Wed Jun 04, 2014 2:00 pm
Forum: Telephone issues
Topic: phone bill
Replies: 14
Views: 6849

Re: phone bill

I see in my monthly invoice, my phone has Easycall Call Control, how do I turn that on & off? and what exactly does it do? Hi Tazz, 'Easycall Call Control' lets you restrict the types of calls made from your home phone. Please confirm if you want to turn that off, so we can disable it from our end.
by kushanw
Sun May 11, 2014 3:21 pm
Forum: Archived threads
Topic: Unplanned ADSL Outage - WINGFIELD , SA - Restored
Replies: 7
Views: 2042

Re: Unplanned ADSL Outage - WINGFIELD , SA - In Progress

UPDATE

Our supplier advises that this outage is still ongoing. Currently there's no ETR.

Exetel apologizes for any inconvenience this may have caused.
by kushanw
Thu Apr 24, 2014 9:25 am
Forum: Archived threads
Topic: Unplanned ADSL Outage - CURRUMBIN WATERS , QLD - Restored
Replies: 7
Views: 1541

Re: Unplanned ADSL Outage - CURRUMBIN WATERS , QLD - In Prog

UPDATE

Our wholesale supplier informs that both ADSL & PSTN outages are still on-going in the area.

ETR: Currently no ETR is provided

Exetel apologizes for any inconvenience this may have caused.
by kushanw
Sat Apr 19, 2014 11:20 am
Forum: Archived threads
Topic: Unplanned PSTN & ADSL Outage - WOLLONGONG, NSW - Restored
Replies: 6
Views: 2030

Re: Unplanned PSTN & ADSL Outage - WOLLONGONG, NSW - In prog

UPDATE

Our wholesale supplier advises that some service are online, but the repair work is still in progress. Currently our supplier is unable to provide us with an estimated time of resolution.
by kushanw
Wed Apr 02, 2014 3:09 pm
Forum: Archived threads
Topic: Unplanned ADSL & Telephone outage - WOLLONGONG, NSW
Replies: 13
Views: 2290

Re: Unplanned ADSL & Telephone outage - WOLLONGONG, NSW

UPDATE

Some services seem to be online. However the wholesale supplier advises that the outage is still on-going.
Updates will be provided as they come through.

Exetel apologizes for any inconvenience this may have caused.
by kushanw
Wed Apr 02, 2014 1:42 pm
Forum: Archived threads
Topic: Unplanned ADSL outage - VARSITY LAKES, QLD - In Progress
Replies: 7
Views: 578

Re: Unplanned ADSL outage - VARSITY LAKES, QLD - Restored

UPDATE

Our supplier has confirmed that this outage is restored.

Root cause: Not available

Exetel apologizes for any inconvenience this may have caused.
by kushanw
Mon Mar 31, 2014 8:35 pm
Forum: Archived threads
Topic: Unplanned ADSL & Telephone outage - WOLLONGONG, NSW
Replies: 13
Views: 2290

Re: Unplanned ADSL & Telephone outage - WOLLONGONG, NSW

UPDATE

Our wholesale supplier advises this outage is still ongoing. Technicians are already working on it and No new ETR is provided as of yet.

Exetel apologizes for any inconvenience this may have caused.
by kushanw
Sat Mar 29, 2014 8:12 pm
Forum: ADSL connections
Topic: Change IP address only switches between 2 IP addresses
Replies: 3
Views: 36381

Re: Change IP address only switches between 2 IP addresses

Hi TheJMan,

I have forwarded this to our Developers to change your IP address. We will provide you an update once it's completed.
Your reference: 7738465
by kushanw
Wed Mar 26, 2014 10:53 pm
Forum: Archived threads
Topic: Unplanned ADSL outage - Narrabri, NSW – In progress
Replies: 3
Views: 551

Unplanned ADSL outage - Narrabri, NSW – In progress

Event Notification Location Affected: Narrabri, NSW Event Start Time: 26-03-2014 19:18 EST Products Impacted - ADSL Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause still being investigated. Number of Services Impacted - Unknown ETR O...
by kushanw
Mon Mar 24, 2014 12:33 pm
Forum: Archived threads
Topic: Unplanned ADSL outage - BOAT HARBOUR , NSW – In progress
Replies: 7
Views: 615

Re: Unplanned ADSL outage - BOAT HARBOUR , NSW – In progress

UPDATE

Our wholesale supplier advises that this outage is still ongoing.

ETR : 24/03/2014 7.00 PM

Exetel apologizes for any inconvenience this may have caused.
by kushanw
Sat Mar 15, 2014 11:51 pm
Forum: ADSL connections
Topic: Severe drop in performance
Replies: 19
Views: 63226

Re: Severe drop in performance

No worries. Please monitor and get back to us if you want to cancel the current technician appointment.
by kushanw
Sat Mar 08, 2014 10:31 pm
Forum: ADSL connections
Topic: Poor Speeds during wet weather
Replies: 9
Views: 38218

Re: Poor Speeds during wet weather

JJDisco wrote: Hi Angelos, I have yet to receive the email.

Damien
Hi Damien, I have forwarded the same email again to your nominated exemail email address. Please check again.
by kushanw
Sat Mar 01, 2014 9:23 pm
Forum: Archived threads
Topic: Unplanned PSTN & ADSL outage - Chipping Norton - NSW
Replies: 8
Views: 876

Unplanned PSTN & ADSL outage - Chipping Norton - NSW

Event Notification Location Affected: CHIPPING NORTON, NSW Event Start Time: 01/03/2014 Products Impacted - ADSL Additional Information: Some customers in the above mentioned area may experience No dial tone & ADSL connectivity issues. Root cause is still being investigated. Number of Services Impa...