Search found 77 matches

by asankag
Wed Jul 03, 2013 9:42 am
Forum: Archived threads
Topic: Unplanned ADSL/Telephony outage -NSW
Replies: 3
Views: 807

Re: Unplanned ADSL/Telephony outage -NSW

Update

Our supplier has notified us that the outage has been restored.

Root Cause
Hardware failure at the exchange
by asankag
Wed Jun 26, 2013 7:04 am
Forum: ADSL connections
Topic: Very slow speeds at night
Replies: 3
Views: 26161

Re: Very slow speeds at night

Hi Mike,

We received your query via email. We will update you shortly once we do some checks on our end.
by asankag
Tue Jun 25, 2013 8:38 am
Forum: Mobile services
Topic: Mobile Data Download Query
Replies: 3
Views: 2155

Re: Mobile Data Download Query

Hi Phil,

Could you send us an email to residentailsupport@exetel.com.au with all the information including the respective mobile number so that we can investigate your issue and provide you an update.
by asankag
Fri Jun 21, 2013 8:10 am
Forum: Archived threads
Topic: Unplanned Outage - Fiber - Opticomm - VIC
Replies: 1
Views: 421

Unplanned Outage - Fiber - Opticomm - VIC

Event Notification Location Affected: Alamanda, Pont Cook and University Hill, Bundoora VIC Event Start Time: 21-06-2013 05:00 Products Impacted - Fiber - Opticomm Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause still being investiga...
by asankag
Fri Jun 21, 2013 7:42 am
Forum: ADSL connections
Topic: Billion 7800NXL are my settings correct
Replies: 42
Views: 79138

Re: Billion 7800NXL are my settings correct

Hi, If you're still having the same issue, then sending out another tech will not be an option as these technicians will only test the service up to the MDF. If there has been recent work done on the MDF then it could be the cause of your issue and unfortunately you will have to hire a private techn...
by asankag
Wed Jun 19, 2013 8:17 am
Forum: ADSL connections
Topic: Dropping out
Replies: 6
Views: 24890

Re: Dropping out

Hi,

As my colleague has advised you, were you able to check with an alternate (borrowed) modem?
by asankag
Sat Jun 15, 2013 8:35 am
Forum: ADSL connections
Topic: sub par ADSAL 2+ DL Speeds
Replies: 26
Views: 56159

Re: sub par ADSAL 2+ DL Speeds

Hi,

One of our agents will contact you after the given time.
by asankag
Fri Jun 14, 2013 12:29 am
Forum: NBN and other Fibre Services
Topic: 100Mb / 40Mb Opticomm Slower Then Expected
Replies: 1
Views: 1838

Re: 100Mb / 40Mb Opticomm Slower Then Expected

Hi Matt,

I have sent you an email with some instructions. Could you please reply to it once you have done the tests.

:)
by asankag
Wed Jun 05, 2013 11:14 pm
Forum: Web space, mirror & blog services
Topic: filezilla on a mac
Replies: 4
Views: 4580

Re: filezilla on a mac

Hi Rocky3, I'm a bit confused on what you have mentioned. I'll break it down so you can answer the questions. I have taken on a "club " website - hosted by 3rd party As I understand, the site is hosted on a server in the internet. Are trying to connect to this server? I have uploaded filezilla, but ...
by asankag
Mon Apr 08, 2013 5:02 pm
Forum: Web space, mirror & blog services
Topic: Exetel Hosting: Secondary/Slave DNS for our domain
Replies: 6
Views: 4769

Re: Exetel Hosting: Secondary/Slave DNS for our domain

Hi,

Our sysadmins have confirmed this is doable, but requires changes to be done our servers. They will get in touch with you with further details regarding this and I have passed on your contact details that you PMed me to them.
by asankag
Sat Apr 06, 2013 4:40 pm
Forum: Web space, mirror & blog services
Topic: Exetel Hosting: Secondary/Slave DNS for our domain
Replies: 6
Views: 4769

Re: Exetel Hosting: Secondary/Slave DNS for our domain

Hi,

I will check with our Level 2 engineers and will update you regarding this.
by asankag
Wed Mar 06, 2013 9:36 am
Forum: Archived threads
Topic: ADSL - Unplanned Outage - NSW Charlestown - Optus
Replies: 3
Views: 1008

Re: ADSL - Unplanned Outage - NSW Charlestown - Optus

Update
Issue still ongoing.
No ETR available yet.
by asankag
Tue Mar 05, 2013 1:18 pm
Forum: Archived threads
Topic: ADSL - Unplanned Outage - NSW Charlestown - Optus
Replies: 3
Views: 1008

ADSL - Unplanned Outage - NSW Charlestown - Optus

EVENT
Unplanned outage affecting Optus based ADSL services in NSW Charlestown.

IMPACT
Affected services will experience No Sync issues.

ETR
No ETR available at this stage.
by asankag
Sun Mar 03, 2013 10:15 am
Forum: ADSL connections
Topic: Every time it rains.....
Replies: 10
Views: 3033

Re: Every time it rains.....

Hi WeeWaa,

We have received an update on your case and the update was sent to your mobile. We'll provide your further updates once they are made available to us.
by asankag
Sat Feb 23, 2013 8:14 pm
Forum: Other
Topic: A single Website Unreachable !?!?!
Replies: 6
Views: 4034

Re: A single Website Unreachable !?!?!

Hi Rattler, Can you post ping and traceroute information to this address? Terminal APP is located under Applications -> Utilities -> Terminal Command Prompt is located under Start -> All Programs -> Accessories -> Command Prompt *. For MAC ping -c 5 97adu.org traceroute 97adu.org *. For Windows ping...