Exetel customer help forum

Hi Nadali7,

Who is your service provider for your dongle? If it is Telstra you need to use the following SMTP server to send emails.

Server : mail.bigpond.com
Port: 25
No authentication.
No SSL.

Ditman1 wrote:

asankag wrote:Hi,

Received your PM. I've activated your new SIM card . Please proceed with the instructions on the PM I have sent you.

Thanks and youre the best I really do appreciate it.

Lawrie

Hi Lawrie,

Thanks for letting us know that everything is working. Glad to be of assistance to you.

Hi,

Received your PM. I've activated your new SIM card . Please proceed with the instructions on the PM I have sent you.

Sorry Udara my son had not copied contacts so had to wait till the weekend. He has finally done it and I went to call the provisioning line and it is closed again. The letter says they are open Saturday and Sunday 1:30 pm to 9:30 time and I assume AEST the current time would be 8 pm AEST as I am in...

Hi staunts, On your modem/router, could you please verify these details: Under VOICE-> Basic Settings , please check if the following codec priorities are set Preferred codec 1: G.711ALaw Preferred codec 2: G.711ULaw Other priorities are irrelevant. Under VOICE-> Advanced Settings Enable T38 support...

EVENT The Ballina area in NSW is currently impacted by a network outage affecting 2G & 3G Networks (Voice & Data). IMPACT Customers may experience issues such as; not being able to make/receive calls, loss of signal/coverage and or not being able to establish a data connection due to issues on the ...

EVENT
Unplanned outage affecting Telstra based ADSL services in QLD

IMPACT
Affected services will experience No Authentication issues.

ETR
No ETR available at this stage.

Hi, We looked at your account details and saw that you have not subscribed to usage alerts. To subscribe, login to your members area and navigate My Details -> Information from Exetel and fill in the form and make sure you put a tick on ADSL/Wireless Usage. Please see attached images. Capture2.PNG C...

Hi skimitar,

How has the connection being holding up for the past couple of days? Have you seen any issues with it?

Hi jimdigris, We have looked our records and can see that only one active session is being used by your username and password combination. However looking through your daily usage information, we don't see any unusual patterns of high usage but between 01/01 and 04/01 the usage is slightly higher th...

Hi Lee,

An agent from the sales team will contact you regarding your request.

Hi skimitar,

We have made some changes to your connection in order the stabilize the ADSL signal. Could you please reboot your router and monitor the service.

EVENT
Inbound SMS difficulties for international SMS messages sent from Vodafone, UK.

IMPACT
Customers are currently unable to receive SMS messages from international carrier Vodafone UK.

ETR
There is no ETR available at this stage.

Event

Unplanned outage for ADSL services through AAPT in Dubbo, NSW.

Impact

No Sync/ No Auth

ETR

No ETR

Update

Outage is still on going and no ETR at the moment.