Search found 77 matches

by asankag
Fri Oct 12, 2012 12:34 am
Forum: ADSL connections
Topic: Evening Speed issues adsl2
Replies: 14
Views: 1695

Re: Evening Speed issues adsl2

Hi,

@ thomashouseman,
We have created a ticket for your issue. Ref #5750733

@ slwarren75,
We have created a ticket for your issue as well. Ref #5750745

@ FFH4500,
We have created a ticket for you as well. Ref #5750739

Please reply to those emails in order investigate your issues.
by asankag
Tue Aug 07, 2012 2:55 pm
Forum: VOIP
Topic: VOIP ringing delay
Replies: 18
Views: 6061

Re: VOIP ringing delay

Hi Somer,

Do you have any updates regarding this? Are you still having dropouts from your end?

Regards,
Asanka
by asankag
Sat Aug 04, 2012 6:32 pm
Forum: VOIP
Topic: Netcomm NB16WV problem
Replies: 8
Views: 2758

Re: Netcomm NB16WV problem

Hi Matt,

Glad that you were able to get things sorted out. :D

Regards
by asankag
Sat Aug 04, 2012 4:05 pm
Forum: VOIP
Topic: VOIP ringing delay
Replies: 18
Views: 6061

Re: VOIP ringing delay

Hi Somer, I contacted netcomm regarding your issue with the delay and they suggest that you contact them directly as this could be caused by one of the settings. Netcomm's contact details are mentioned in the below link. http://www.netcommwireless.com/contact-forms/support We have checked our logs a...
by asankag
Sat Aug 04, 2012 2:27 pm
Forum: VOIP
Topic: Netcomm NB16WV problem
Replies: 8
Views: 2758

Re: Netcomm NB16WV problem

Hi Matt, Can you please check your settings are similar to the following setup guide in the following link. http://exewiki.exetel.com.au/index.php?title=Netcomm_NB16WV This guide is an all-in-one guide, so please check the settings under VOIP. For the second query, we upgraded a NB16WV to R0.09 and ...
by asankag
Tue Jul 31, 2012 2:31 pm
Forum: Email issues
Topic: Not receiving some emails
Replies: 9
Views: 4612

Re: Not receiving some emails

Hi JonnoKV, 1. You don't need to do any changes in the way you retrieve emails. It will automatically fetch the new emails. However you may want to set an auto delete options after a set period of time from your email client, otherwise as mentioned before, you mailbox will get full. 2. The password ...
by asankag
Wed Jul 25, 2012 5:14 pm
Forum: ADSL connections
Topic: Slow ADSL - 250KB/s downloads in Perth
Replies: 18
Views: 3352

Re: Slow ADSL - 250KB/s downloads in Perth

Hello James,

We have sent a reply to the email you have sent us with some additional information. Please look into it and sens us a reply.

Regards
Asanka
by asankag
Mon Jul 16, 2012 3:53 pm
Forum: Web space, mirror & blog services
Topic: Webspace problem
Replies: 24
Views: 9078

Re: Webspace problem

Hi Eric,

I've just sent you a reply with our findings. Hope that information clears your doubts and I am glad that everything is now back to normal.

Regards,
Asanka
by asankag
Mon Jul 16, 2012 11:11 am
Forum: Web space, mirror & blog services
Topic: Webspace problem
Replies: 24
Views: 9078

Re: Webspace problem

Hi,

Thanks for the update. I will check with our L2 engineers regarding this and will update you once I get a response.

Regards,
Asanka
by asankag
Mon Jul 16, 2012 10:18 am
Forum: Web space, mirror & blog services
Topic: Webspace problem
Replies: 24
Views: 9078

Re: Webspace problem

Hi ercatli, I have sent you some information via PM. Please let me know if everything is ok. The web server was facing some load issues yesterday and that is why the blog [php] were not being loaded correctly or timed out, causing 404 error pages. The site seems to load fine now and the server load ...
by asankag
Sun Jul 15, 2012 4:08 pm
Forum: Web space, mirror & blog services
Topic: Webspace problem
Replies: 24
Views: 9078

Re: Webspace problem

Hi ercatli,

Thanks for the reply.

I have sent you PM requesting some information. Please reply to me via PM with the information.

Regards,
Asanka
by asankag
Sun Jul 15, 2012 11:27 am
Forum: Web space, mirror & blog services
Topic: Webspace problem
Replies: 24
Views: 9078

Re: Webspace problem

Hi Ercatli,

Try restoring the wordpress files only. i.e don't delete the content before re-uploading. overwrite all the wordpress files, update wp-config.php and remove the .htaccess and see if the site loads.

Also make sure the permissions are correct as well.

Regards,
Asanka
by asankag
Thu Jul 12, 2012 4:00 pm
Forum: Archived threads
Topic: NSW AAPT Unplanned Outage
Replies: 5
Views: 667

Re: NSW AAPT Unplanned Outage

Update

Our supplier has advised us that the required work has not been completed and technicians are currently working onsite to restore the services.

There is no ETR at this stage
by asankag
Thu Jul 12, 2012 2:48 pm
Forum: Archived threads
Topic: NSW AAPT Unplanned Outage
Replies: 5
Views: 667

Re: NSW AAPT Unplanned Outage

Update

A new ETR is provided by our supplier.

New ETR

15:30 Sydney Time
by asankag
Thu Jul 12, 2012 12:17 pm
Forum: Archived threads
Topic: NSW AAPT Unplanned Outage
Replies: 5
Views: 667

NSW AAPT Unplanned Outage

Event

We are currently having an unplanned Outage in NSW area : Some AAPT services affected.


Impact

No Auth issue


ETR

Estimated time for restore is 14:00 Sydney Time