Search found 544 matches

by richardk
Sat Feb 21, 2009 8:46 am
Forum: ADSL connections
Topic: 2 weeks of slow ADSL2+ speeds, Campbelltown NSW Exchange!
Replies: 2
Views: 459

Re: 2 weeks of slow ADSL2+ speeds, Campbelltown NSW Exchange!

Hello,

I believe your problem is your connection is suffering from our suppliers network congestion problem.
There is a upgrade being done tomorrow that could resolve your problem.

So I would suggest that you wait to Sunday to see if there is any differences.

Thank You
by richardk
Wed Feb 18, 2009 10:05 am
Forum: Anything else anyone wants to discuss
Topic: BUSH FIRES
Replies: 18
Views: 1794

Re: BUSH FIRES

Hello vk3xem, I just thought I would let you know that I am very proud of you for providing fire protection for people in Melbourne. At the moment I volunteer with the Warringah / Pittwater Rural Fire Service communications unit in NSW. I've loved every time I go up to the control room once a fortni...
by richardk
Mon Nov 24, 2008 8:20 pm
Forum: ADSL connections
Topic: are these noise levels ok?
Replies: 2
Views: 252

Re: are these noise levels ok?

Hi, Those stats look to be ok for an ADSL 2+ connection. The DSL signal deteriorates the further the line is away from the telephone exchange. There are many factors that determine what speed your modem syncs to the telephone exchange at. Generally a sync speed between 1.5mbits to 24mbits is accepta...
by richardk
Mon Nov 24, 2008 8:12 pm
Forum: ADSL connections
Topic: PPPoE server not found
Replies: 4
Views: 604

Re: PPPoE server not found

Hello,

I agree with what James D told you.
When looking at our suppliers provisioning system I can see that the ADSL 2+ service has not been fully completed yet.

Would say that it looks to be a provisioning problem as everything is normally set up and ready to go for cutover.

Thank You
by richardk
Thu Sep 11, 2008 8:15 am
Forum: ADSL connections
Topic: Naked back to normal ADSL2
Replies: 4
Views: 546

Re: Naked back to normal ADSL2

Hello,

I've just been advised that we have changed our procedure.
We can provide you with a new number for $98.

For further details you can email provisioning@exetel.com.au.

Thank You
by richardk
Wed Sep 10, 2008 5:22 pm
Forum: ADSL connections
Topic: ADSL1 to ADSL2 - no speed at all
Replies: 1
Views: 305

Re: ADSL1 to ADSL2 - no speed at all

Hello, I can see that your Internet is currently connected. What i've done to verify is cleared the circuit and watch for the modem to authenticate to the network which was successful. There is a possibility that the problem is the connection between your computer and modem if you are still having d...
by richardk
Wed Sep 10, 2008 5:07 pm
Forum: ADSL connections
Topic: Naked back to normal ADSL2
Replies: 4
Views: 546

Re: Naked back to normal ADSL2

Hello, I believe you will need to cancel your Naked ADSL 2+ service with EXETEL as the telephone service is ceased once Naked ADSL 2+ is connected. Once you have done that the next step would be to contact Telstra to get a new line activated. After it has been activated you would then apply for our ...
by richardk
Wed Sep 10, 2008 1:44 pm
Forum: ADSL connections
Topic: g.dmt or adsl2+
Replies: 4
Views: 904

Re: g.dmt or adsl2+

Hello,

I would use the ADSL 2+ auto fall back option.
If you use G.DMT you will only be able to sync to the exchange at 8 mbits.

Would leave bit swapping unticked but would tick rate Seamless Rate Adaption.
Seamless Rate Adaption is used to prevent dropouts from occurring.

Thank You
by richardk
Thu Sep 04, 2008 1:38 pm
Forum: Modem issues
Topic: Configuration Issue With 837 Router
Replies: 16
Views: 2717

Re: Configuration Issue With 837 Router

I know what the problem was.
You did not have the configuration register as 0x2102.

In order to fix this I believe all you need to type in is config-register 0x2102 in conf t.
Then do a copy run start then the reload command.
by richardk
Wed Sep 03, 2008 4:16 pm
Forum: ADSL connections
Topic: ADSL2 goooone
Replies: 7
Views: 956

Re: ADSL2 goooone

Hello,

Did you send the last forum post from your windows XP machine using your EXETEL ADSL 2+ connection?

Thank You
by richardk
Wed Sep 03, 2008 10:58 am
Forum: ADSL connections
Topic: AAPT to Exetel rejection
Replies: 4
Views: 928

Re: AAPT to Exetel rejection

Hello, If a customer is churning all they really have to do is change the DSL codes on the line so it points to the new ISP. Also if there is any speed changes they just need to change the config. So a new connection is more expensive as quite often a tech is required to visit the exchange to connec...
by richardk
Wed Sep 03, 2008 10:45 am
Forum: Modem issues
Topic: Configuration Issue With 837 Router
Replies: 16
Views: 2717

Re: Configuration Issue With 837 Router

Hello,

Good to hear that you have located the problem.
Possible issue to do with the NVRAM or IOS.

Thank You
by richardk
Tue Sep 02, 2008 5:06 pm
Forum: ADSL connections
Topic: Slow Naked ADSL2 speed after changeover from ADSL1
Replies: 8
Views: 1160

Re: Slow Naked ADSL2 speed after changeover from ADSL1

Hello, Generally there is not much we can do to further improve the connection. What might be good idea is to perform a line test with residential support with devices connected and disconnected to see if there is any fault with your service. You can email residentialsupport@exetel.com.au and refer ...
by richardk
Tue Sep 02, 2008 4:47 pm
Forum: ADSL connections
Topic: Slow Naked ADSL2 speed after changeover from ADSL1
Replies: 8
Views: 1160

Re: Slow Naked ADSL2 speed after changeover from ADSL1

Hello, Thank you for that information. Could you try a file transfer from our mirror which is mirror.exetel.com.au? It would be best to perform two transfers at the same time and provide the transfer rate in kb/s. We need to have a download going for around two minutes then the transfer rate should ...
by richardk
Tue Sep 02, 2008 3:52 pm
Forum: ADSL connections
Topic: Slow Naked ADSL2 speed after changeover from ADSL1
Replies: 8
Views: 1160

Re: Slow Naked ADSL2 speed after changeover from ADSL1

Hello,

I've changed your service back to the default configuration since there was no changes to your service.
Are you able to show us what speed your modem is connected to the exchange at?

Thank You