Exetel customer help forum

Hello,

I believe your problem is your connection is suffering from our suppliers network congestion problem.
There is a upgrade being done tomorrow that could resolve your problem.

So I would suggest that you wait to Sunday to see if there is any differences.

Thank You

Hello vk3xem, I just thought I would let you know that I am very proud of you for providing fire protection for people in Melbourne. At the moment I volunteer with the Warringah / Pittwater Rural Fire Service communications unit in NSW. I've loved every time I go up to the control room once a fortni...

Hi, Those stats look to be ok for an ADSL 2+ connection. The DSL signal deteriorates the further the line is away from the telephone exchange. There are many factors that determine what speed your modem syncs to the telephone exchange at. Generally a sync speed between 1.5mbits to 24mbits is accepta...

Hello,

I agree with what James D told you.
When looking at our suppliers provisioning system I can see that the ADSL 2+ service has not been fully completed yet.

Would say that it looks to be a provisioning problem as everything is normally set up and ready to go for cutover.

Thank You

Hello,

I've just been advised that we have changed our procedure.
We can provide you with a new number for $98.

For further details you can email provisioning@exetel.com.au.

Thank You

Hello, I can see that your Internet is currently connected. What i've done to verify is cleared the circuit and watch for the modem to authenticate to the network which was successful. There is a possibility that the problem is the connection between your computer and modem if you are still having d...

Hello, I believe you will need to cancel your Naked ADSL 2+ service with EXETEL as the telephone service is ceased once Naked ADSL 2+ is connected. Once you have done that the next step would be to contact Telstra to get a new line activated. After it has been activated you would then apply for our ...

Hello,

I would use the ADSL 2+ auto fall back option.
If you use G.DMT you will only be able to sync to the exchange at 8 mbits.

Would leave bit swapping unticked but would tick rate Seamless Rate Adaption.
Seamless Rate Adaption is used to prevent dropouts from occurring.

Thank You

I know what the problem was.
You did not have the configuration register as 0x2102.

In order to fix this I believe all you need to type in is config-register 0x2102 in conf t.
Then do a copy run start then the reload command.

Hello,

Did you send the last forum post from your windows XP machine using your EXETEL ADSL 2+ connection?

Thank You

Hello, If a customer is churning all they really have to do is change the DSL codes on the line so it points to the new ISP. Also if there is any speed changes they just need to change the config. So a new connection is more expensive as quite often a tech is required to visit the exchange to connec...

Hello,

Good to hear that you have located the problem.
Possible issue to do with the NVRAM or IOS.

Thank You

Hello, Generally there is not much we can do to further improve the connection. What might be good idea is to perform a line test with residential support with devices connected and disconnected to see if there is any fault with your service. You can email residentialsupport@exetel.com.au and refer ...

Hello, Thank you for that information. Could you try a file transfer from our mirror which is mirror.exetel.com.au? It would be best to perform two transfers at the same time and provide the transfer rate in kb/s. We need to have a download going for around two minutes then the transfer rate should ...

Hello,

I've changed your service back to the default configuration since there was no changes to your service.
Are you able to show us what speed your modem is connected to the exchange at?

Thank You