Search found 487 matches

by devindag
Sat Jun 18, 2016 9:44 am
Forum: ADSL connections
Topic: No connection in Bondi
Replies: 5
Views: 1264

Re: No connection in Bondi

This could be a part of a possible network outage that we are currently working with the supplier to get an update on

The reference number associated from Exetel end is 10409419

Exetel apologize for the inconvenience caused and will be updating the Forums shortly as more details becomes available.
by devindag
Tue Jun 14, 2016 9:21 am
Forum: Archived threads
Topic: Unplanned ADSL outage - Multiple Suburbs, NSW
Replies: 21
Views: 4128

Re: Unplanned ADSL outage - Multiple Suburbs, NSW

UPDATE

ETR: No ETR

Please note that the outage is still ongoing.

Exetel apologizes for any inconvenience this outage may have caused.
by devindag
Sat Jun 11, 2016 9:42 am
Forum: Archived threads
Topic: Unplanned ADSL outage - Multiple Suburbs, NSW
Replies: 21
Views: 4128

Re: Unplanned ADSL outage - Multiple Suburbs, NSW

UPDATE

ETR: No ETR

Please note that the outage is still ongoing.

Exetel apologizes for any inconvenience this outage may have caused.
by devindag
Thu Jun 09, 2016 9:05 am
Forum: Archived threads
Topic: Unplanned ADSL outage - Multiple Suburbs, NSW
Replies: 21
Views: 4128

Re: Unplanned ADSL outage - Multiple Suburbs, NSW

UPDATE

ETR: No ETR

Please note that the outage is still ongoing.

Exetel apologizes for any inconvenience this outage may have caused.
by devindag
Thu Jun 09, 2016 8:59 am
Forum: Archived threads
Topic: Unplanned ADSL outage - Multiple Suburbs, QLD
Replies: 2
Views: 422

Re: Unplanned ADSL outage - Multiple Suburbs, QLD

Update

Our Wholesale Supplier advises that this issue has now been restored.

Exetel Apologize for the inconvenience caused.
by devindag
Thu Jun 09, 2016 8:53 am
Forum: Archived threads
Topic: Unplanned ADSL Outage, Milligandi , NSW
Replies: 3
Views: 659

Re: Unplanned ADSL Outage, Milligandi , NSW

UPDATE

ETR: No ETR

Please note that the outage is still ongoing.

Exetel apologizes for any inconvenience this outage may have caused.
by devindag
Wed Jun 01, 2016 10:38 am
Forum: Archived threads
Topic: Unplanned Fibre Outage - WA
Replies: 5
Views: 1439

Re: Unplanned Fibre Outage - WA

Update

This service outage is still ongoing and the supplier technicians are working on this.

ETR : 01/06/2016 COB

Exetel Apologies for the inconvenience caused.
by devindag
Sat May 28, 2016 5:21 pm
Forum: Networking issues
Topic: Unable to join the network
Replies: 1
Views: 1953

Re: Unable to join the network

Hi, our daughters iPad was connecting automatically to our wireless modem however now it will not connect, message is "unable to join the network". I have been to the Apple Store technician and all is ok with the iPAD and it connects elsewhere ok. My home computer is connected with Ethernet cable a...
by devindag
Fri Apr 29, 2016 12:32 pm
Forum: SMS via ADSL
Topic: SMS API
Replies: 22
Views: 10761

Re: SMS API

The Land of Smeg wrote:Is there any way to get an api account added manually? I'm keen to start using it if only I could get the web form to work at all
Please provide us with your Customer ID/Service number details so that we could look in to this and advise you.
by devindag
Sat Apr 23, 2016 10:20 am
Forum: NBN and other Fibre Services
Topic: NBN Wireless Droputs (again)
Replies: 3
Views: 1582

Re: NBN Wireless Droputs (again)

Had another dropout on Friday for about 5 hours. Every time my NBN connection drops I have a solid red light showing that there is an issue with the antenna. It is pretty clear that eventually when it dies there will probably be a lengthy delay in fixing the problem (i.e, replacing the antenna). Me...
by devindag
Sat Apr 16, 2016 4:52 pm
Forum: Web site
Topic: Report Broken Links/Failed Web Functions Here
Replies: 485
Views: 64827

Re: Report Broken Links/Failed Web Functions Here

In MyExetel, the menu Support->ADSL takes you to https://www.exetel.com.au/myexetel/support/view_adsl_support . On this page in the section "What Happens After You Submit Your Application", there is a link to the status of your application: http://www.exetel.com.au/a_application_status.php (link is...
by devindag
Sat Apr 16, 2016 11:13 am
Forum: Archived threads
Topic: Unplanned ADSL and PSTN Outage - COOKS HILL, NSW
Replies: 14
Views: 1347

Re: Unplanned ADSL and PSTN Outage - COOKS HILL, NSW

Update

The outage is still ongoing. At present our supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.
by devindag
Sat Apr 16, 2016 10:16 am
Forum: NBN and other Fibre Services
Topic: Slow - 100/40Mbps
Replies: 44
Views: 8733

Re: Slow - 100/40Mbps

MatthewC wrote:Tests have been submitted.

We will look in to this and get back to you via email under the same reference number that was mentioned earlier.
by devindag
Sat Apr 16, 2016 10:14 am
Forum: Customer reviews
Topic: NBN Co Service Leval Agreement (SLA)
Replies: 9
Views: 3668

Re: NBN Co Service Leval Agreement (SLA)

Please note that Exetel is constantly chasing for updates from the supplier end as well and this issue is being looked in to by the supplier as we speak under reference number 10106725. Exetel apologize for the inconvenience caused and the time taken to get this resolved. As soon as we receive an up...
by devindag
Sat Apr 09, 2016 4:27 pm
Forum: Member facilities & usage meter
Topic: Timezone for Off-Peak
Replies: 1
Views: 1910

Re: Timezone for Off-Peak

cliver wrote:I'm in Perth (GMT+8). I see I have off-peak between 01:00 to 09:00.
Is the off-peak time my timezone AWST or AEST?
The peak and off-peak time zones are being calculated as per your local timezone (Perth)