Search found 487 matches

by devindag
Fri Feb 12, 2016 1:50 pm
Forum: Archived threads
Topic: Possible ADSL outage - NSW – In progress
Replies: 1
Views: 522

Possible ADSL outage - NSW – In progress

Event Notification Location Affected: NSW Event Start Time: 11-02-2016 Products Impacted: ADSL Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause still being investigated. Number of Services Impacted: Unknown ETR Our wholesale supplier ...
by devindag
Fri Feb 12, 2016 10:03 am
Forum: Archived threads
Topic: Unplanned ADSL outage - COBAR & LIGHTNING RIDGE- In progress
Replies: 5
Views: 603

Re: Unplanned ADSL outage - COBAR & LIGHTNING RIDGE- In prog

UPDATE

This issue is still being investigated.

Our supplier is still not able to provide an ETR.

Exetel apologizes for any inconvenience this may have caused
by devindag
Fri Feb 12, 2016 9:51 am
Forum: Archived threads
Topic: Unplanned Fiber outage - Deeragun, QLD- In progress
Replies: 1
Views: 405

Re: Unplanned Fiber outage - Deeragun, QLD- Restored

Update

The outage has been restored.

Exetel apologizes for any inconvenience this may have caused.
by devindag
Thu Feb 11, 2016 12:04 pm
Forum: Archived threads
Topic: Unplanned ADSL outage - COBAR & LIGHTNING RIDGE- In progress
Replies: 5
Views: 603

Re: Unplanned ADSL outage - COBAR & LIGHTNING RIDGE- In prog

UPDATE

This issue is still being investigated.

Our supplier is still not able to provide an ETR.

Exetel apologizes for any inconvenience this may have caused
by devindag
Sat Feb 06, 2016 5:24 pm
Forum: ADSL connections
Topic: Internet speed has been reduced by 250kb/s
Replies: 4
Views: 1657

Re: Internet speed has been reduced by 250kb/s

frotac wrote:I tried the reset of the modem,but nothing changed maybe the profile has been changed?

Is Exetel able to change the profile of my connection to bring the SNR back down to 6

Thanks
I have performed your request (another Port Reset). You may power reboot your modem and monitor the service.
by devindag
Sat Jan 30, 2016 12:44 pm
Forum: Archived threads
Topic: Unplanned ADSL outage -Multiple Suburbs, QLD – In progress
Replies: 1
Views: 329

Unplanned ADSL outage -Multiple Suburbs, QLD – In progress

Event Notification Location Affected: Multiple Suburbs, QLD Event Start Time: 30-01-2016 Products Impacted: ADSL Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause still being investigated. Number of Services Impacted: Unknown ETR Our w...
by devindag
Sat Jan 30, 2016 12:09 pm
Forum: NBN and other Fibre Services
Topic: Connection Speed drop significantly during Peak Time
Replies: 15
Views: 3797

Re: Connection Speed drop significantly during Peak Time

Hi mingxu1980,

We will look in to this and get back to you via the same email ticket ID with details.

Exetel apologize for the inconvenience caused.
by devindag
Sat Jan 16, 2016 2:37 pm
Forum: ADSL connections
Topic: Download speeds have halved - 14/01/2016
Replies: 5
Views: 1738

Re: Download speeds have halved - 14/01/2016

Hi, guys! Tried with another modem/router and issue is resolved! Speeds have increased to 2.41 MB/s down. My apologies for mucking you about. Thank you for the advice in the email. You saved me quite an expense. Thanks again. Robert. We are happy to hear that the service works ok. Kindly get back t...
by devindag
Sat Jan 16, 2016 2:33 pm
Forum: Mobile services
Topic: Incorrect billing on ExeSim Saver plan
Replies: 3
Views: 2221

Re: Incorrect billing on ExeSim Saver plan

Please note that your request has been forwarded to the billing department under reference 9783344 and it is being looked in to.

We will provide you with an update as soon as possible.

Exetel apologise for the inconvenience caused.
by devindag
Sat Jan 09, 2016 5:13 pm
Forum: Mobile services
Topic: MMS problems - 3 phones on my account
Replies: 8
Views: 2939

Re: MMS problems - 3 phones on my account

We will look in to this and respond to you via the same email
by devindag
Sat Jan 09, 2016 11:08 am
Forum: Archived threads
Topic: Unplanned Fibre Outage, Beaconsfield Upper, Victoria
Replies: 4
Views: 634

Re: Unplanned Fibre Outage, Beaconsfield Upper, Victoria

UPDATE

Issue is still being investigated.

Exetel apologizes for any inconvenience this may have caused
by devindag
Sat Jan 09, 2016 11:02 am
Forum: ADSL connections
Topic: Download speeds gone from brilliant to woeful
Replies: 3
Views: 1474

Re: Download speeds gone from brilliant to woeful

Brooksy wrote:Speed has almost returned to normal without any action required.
We re happy to hear that. Kindly get back to us if further assistance is required.
by devindag
Fri Jan 08, 2016 3:23 pm
Forum: Mobile services
Topic: MMS problems - 3 phones on my account
Replies: 8
Views: 2939

Re: MMS problems - 3 phones on my account

Hi Ian,

Please note that an email has been sent to your nominated email account under reference number 9801746.

Kindly respond to that email via the same email thread to assist you further.
by devindag
Fri Jan 08, 2016 2:57 pm
Forum: Mobile services
Topic: MMS problems - 3 phones on my account
Replies: 8
Views: 2939

Re: MMS problems - 3 phones on my account

I have 3 numbers registered to my account, an iPhone and 2 Androids. None of these phone can either send or (99% of the time) receive MMS messages. This has been a problem for quite sometime now and over Christmas was pretty darn awful. I originally put it down to network congestion, but apparently...
by devindag
Fri Jan 08, 2016 10:41 am
Forum: Archived threads
Topic: Unplanned ADSL outage - SMITHFIELD, QLD – In progress
Replies: 1
Views: 298

Re: Unplanned ADSL outage - SMITHFIELD, QLD – Restored

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.