Search found 175 matches

by aroshak
Thu Apr 28, 2016 7:42 pm
Forum: Archived threads
Topic: Unplanned Corporate Data Outage - Melbourne, VIC
Replies: 4
Views: 859

Re: Unplanned Corporate Data Outage - Melbourne, VIC

Update

AAPT technician is currently at the Data centre working on the issue.

Exetel apologies for the inconvenience caused.
by aroshak
Thu Apr 28, 2016 3:41 pm
Forum: Archived threads
Topic: Unplanned Corporate Data Outage - Melbourne, VIC
Replies: 4
Views: 859

Re: Unplanned Corporate Data Outage - Melbourne, VIC

Update

Our upstream provider is currently in the process of arranging a tech to go out to the affected data centre.

Exetel apologies for the inconvenience caused.
by aroshak
Thu Apr 28, 2016 2:25 pm
Forum: Archived threads
Topic: Unplanned Corporate Data Outage - Melbourne, VIC
Replies: 4
Views: 859

Unplanned Corporate Data Outage - Melbourne, VIC

Event Notification

Location Affected: Melbourne, VIC

Event Start Time: 28 Apr 2016 02:01 pm AEST

Products Impacted: Some AAPT services in Melbourne

Root cause : Network element failure

Number of Services Impacted: Unknown

ETR: Unknown

Exetel apologies for the inconvenience caused.
by aroshak
Mon Mar 21, 2016 12:03 pm
Forum: Archived threads
Topic: Unplanned Corporate Data Outage - NSW
Replies: 1
Views: 393

Re: Unplanned Corporate Data Outage - NSW

Update

The outage has restored. Waiting for our supplier's official confirmation and the confirmation of the cause. Further updates will be provided in due course.

Exetel apologizes for any inconvenience this may have caused.
by aroshak
Fri Feb 26, 2016 10:46 am
Forum: Archived threads
Topic: Unplanned Outage Notification - Corporate Data - Optus - NSW
Replies: 4
Views: 566

Re: Unplanned Outage Notification - Corporate Data - Optus -

Event Notification

Outage has now resolved. Services are back online now.

Exetel apologizes for any inconvenience this may have caused
by aroshak
Fri Feb 26, 2016 8:55 am
Forum: Archived threads
Topic: Unplanned Outage Notification - Corporate Data - Optus - NSW
Replies: 4
Views: 566

Re: Unplanned Outage Notification - Corporate Data - Optus -

Event Notification

Field engineers are still working on this matter and the updates will be available shortly.

Exetel apologizes for any inconvenience this may have caused
by aroshak
Thu Feb 25, 2016 6:10 pm
Forum: Archived threads
Topic: Unplanned Outage Notification - Corporate Data - Optus - NSW
Replies: 4
Views: 566

Re: Unplanned Outage Notification - Corporate Data - Optus -

Event Notification

Optus has identified the issue on a hardware located at a Data centre in Alexandria. Engineers will shortly be dispatched to resolve the issue.

Exetel apologizes for any inconvenience this may have caused
by aroshak
Tue Dec 01, 2015 2:34 pm
Forum: Archived threads
Topic: Unplanned Corporate Data Outage - NSW
Replies: 2
Views: 359

Unplanned Corporate Data Outage - NSW

Event Notification Location Affected: NSW Event Start Time: 01st Dec 2015 13:54 AEST Products Impacted: Some corporate Ethernet Over Copper Services (EOC) in two Sydney exchanges are affected by the Outage. Root cause: Outage was caused by three malfunctioning DSLAM cards. Number of Services Impact...
by aroshak
Thu Oct 29, 2015 12:06 pm
Forum: Archived threads
Topic: Unplanned Corporate Data Outage - WA
Replies: 12
Views: 635

Re: Unplanned Corporate Data Outage - WA

Status Update

Issue is still ongoing. Supplier has dispatched a fiber team to the data center where the node in question is located at. Supplier has completed troubleshooting at the exchange with all the transmission equipment and cabling.
by aroshak
Wed Oct 28, 2015 9:51 am
Forum: Archived threads
Topic: Unplanned Corporate Data Outage - WA
Replies: 12
Views: 635

Re: Unplanned Corporate Data Outage - WA

Status Update

Another field technician has dispatched this morning to change a faulty card at the exchange. The light source of the card has detected to be degraded. We regret to inform that we are unable provide an ETR at this stage.
by aroshak
Fri Aug 21, 2015 12:33 pm
Forum: Archived threads
Topic: Unplanned Outage - Exetel Services, Australia wide
Replies: 4
Views: 1273

Re: Unplanned Outage - Exetel Services, Australia wide

UPDATE

Outage has been rectified. All services should be up and running.

Exetel apologizes for any inconvenience this may have caused.
by aroshak
Fri Aug 21, 2015 12:25 pm
Forum: Archived threads
Topic: Unplanned Outage - Exetel Services, Australia wide
Replies: 4
Views: 1273

Re: Unplanned Outage - Exetel Services, Australia wide

UPDATE

All services are currently restored. We are still waiting for the formal confirmation.
by aroshak
Fri Aug 21, 2015 11:10 am
Forum: Archived threads
Topic: Unplanned Outage - Exetel Services, Australia wide
Replies: 4
Views: 1273

Re: Unplanned Outage - Exetel Services, Australia wide

UPDATE

The issue is partially rectified. Most services are working now except the outgoing calls on VOIP services.
by aroshak
Fri Aug 21, 2015 10:37 am
Forum: Archived threads
Topic: Unplanned Outage - Exetel Services, Australia wide
Replies: 4
Views: 1273

Re: Unplanned Outage - Exetel Services, Australia wide

UPDATE

The issue is partially rectified. The DNS servers are up and running now.
by aroshak
Fri Aug 21, 2015 10:14 am
Forum: Archived threads
Topic: Unplanned Outage - Exetel Services, Australia wide
Replies: 4
Views: 1273

Unplanned Outage - Exetel Services, Australia wide

Event Notification Event Start Time : 21/08/2015 09:43 AEST Event End Time : Ongoing Products Impacted: Exetel VOIP services, DNS, Some Internet services & Main website, Australia wide. Root cause: Network issue which is under investigation. ETR: Not available at the moment. Exetel apologizes for a...