Search found 175 matches

by aroshak
Thu Oct 24, 2013 10:59 pm
Forum: Archived threads
Topic: Unplanned ADSL Outage - Redlynch, QLD- Restored
Replies: 2
Views: 411

Re: Unplanned ADSL Outage - Redlynch, QLD- Restored

UPDATE

This outage has been restored.

Root Cause :Hardware Frailer

Exetel apologizes for any inconvenience caused.
by aroshak
Sat Sep 21, 2013 3:22 pm
Forum: Archived threads
Topic: Unplanned ADSL Outage - NSW - Resolved
Replies: 1
Views: 1053

Re: Unplanned ADSL Outage - NSW - Resolved

UPDATE

Outage status : Restored.

Exetel apologizes for the inconvenience this may have caused.
by aroshak
Wed Aug 21, 2013 1:27 am
Forum: ADSL connections
Topic: Slow internet in WA
Replies: 1
Views: 33114

Re: Slow internet in WA

Hi,

Could you please provide me the reference number for your case with Exetel or your service number. So that I can check this in further and provide you any updates if they are available.

Cheers
by aroshak
Thu Aug 15, 2013 12:34 am
Forum: Member facilities & usage meter
Topic: CSG Waiver on the Telstra move service page ??
Replies: 1
Views: 2748

Re: CSG Waiver on the Telstra move service page ??

Hi,

I will forward your query to our sales department and will provide you an update, or you can contact them directly regarding this on 1300788141 Select Option #3 for sales.

Cheers
by aroshak
Thu Aug 08, 2013 1:27 am
Forum: ADSL connections
Topic: Slow ADSL connection
Replies: 4
Views: 37974

Re: Slow ADSL connection

Hi,

If this is a case already raised to Exetel as a fault please PM me the reference number. If not please PM your service number enabling us to look in to the matter in detail.

Cheers
by aroshak
Sun Jul 21, 2013 3:39 pm
Forum: Archived threads
Topic: Unplanned Fiber Outage - Bundoora, VIC - In Progress
Replies: 2
Views: 476

Unplanned Fiber Outage - Bundoora, VIC - In Progress

Event Notification Location Affected: BUNDOORA, VIC Event Start Time: 20/07/13 17:30 Products Impacted - Fiber services Additional Information Most customers in the above mentioned area may experience no connectivity issues Root cause is still being investigated Number of Services Impacted - Unknown...
by aroshak
Tue Jun 25, 2013 7:55 pm
Forum: Archived threads
Topic: Unplanned ADSL Outage - Corrimal NSW - Resolved
Replies: 4
Views: 894

Re: Unplanned ADSL Outage - Corrimal NSW - Ongoing

Update Following information are in accordance with the latest updates from the supplier. Location Affected: Apart from Corrimal supplier has advised that the Fairy meadow & MT Ousley in NSW are also affected. Number of Services Impacted: Is still unknown ETR: Our wholesale supplier is unable to pr...
by aroshak
Fri Jun 07, 2013 3:46 pm
Forum: Archived threads
Topic: Unplanned ADSL outage - SA – In progress
Replies: 2
Views: 460

Re: Unplanned ADSL outage - SA – Resolved

UPDATE
The outage has been resolved.

Root Cause
Fault due to Hardware failure at the exchange.


Work Completed
Field Tech has replaced the faulty equipment.
restored 06/06 12:00pm
by aroshak
Wed Jun 05, 2013 8:36 pm
Forum: Archived threads
Topic: Unplanned ADSL outage - SA – In progress
Replies: 2
Views: 460

Unplanned ADSL outage - SA – In progress

Event Notification Location Affected: Auburn , SA Event Start Time: 05/06/13 12:17PM EST Products Impacted - ADSL Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause still being investigated. Number of Services Impacted - Unknown ETR Our...
by aroshak
Wed Jun 05, 2013 4:11 pm
Forum: Archived threads
Topic: Unplanned ADSL outage - QLD - Deeragun – Resolved
Replies: 2
Views: 440

Unplanned ADSL outage - QLD - Deeragun – Resolved

Event Notification Location Affected: Deeragun , QLD Event Start Time: 05/06/13 03:25PM EST Products Impacted - ADSL Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause is an equipment failure. Number of Services Impacted - Unknown ETR O...