Search found 175 matches

by aroshak
Sun Apr 19, 2015 5:41 pm
Forum: ADSL connections
Topic: Nundah QLD (NDAH) Exchange poor performance, high ping 19/4
Replies: 11
Views: 1750

Re: Nundah QLD (NDAH) Exchange poor performance, high ping 1

Hi,

I have created a helpdesk ticket and sent you an email containing some troubleshooting.
Please reply to us with the requested information. (Your ticket ID: 9020878)

Cheers
by aroshak
Sun Apr 19, 2015 12:13 pm
Forum: NBN and other Fibre Services
Topic: NBN Service in Canberra extremely slow Sunday 19 April 2015
Replies: 1
Views: 952

Re: NBN Service in Canberra extremely slow Sunday 19 April 2

My 25/5Mbps Fibre NBN service is once again extremely poor. Currently experiencing 2.5Mbps down, 1.5Mbps up on Sunday 19April 2015. Anyone else experiencing poor network performance today? Anyone else noticing any patterns with good/poor network performance? Hi, I have created a helpdesk ticket and...
by aroshak
Thu Apr 02, 2015 11:59 am
Forum: Archived threads
Topic: Unplanned ADSL outage - POINT COOK, VIC – In progress
Replies: 2
Views: 305

Re: Unplanned ADSL outage - POINT COOK, VIC – Restored

Update

Our supplier advises that the outage has restored.

Date: 01/04/15 at 13:16 AEST

Apologies for any inconvenience caused
by aroshak
Thu Apr 02, 2015 11:56 am
Forum: Archived threads
Topic: Unplanned ADSL outage MIDDLE RIDGE QLD
Replies: 10
Views: 659

Re: Unplanned ADSL outage MIDDLE RIDGE QLD

Update

Our supplier advises that the outage has restored.

Date: 01/04/15 at 14:31 AEST

Apologies for any inconvenience caused
by aroshak
Thu Apr 02, 2015 11:56 am
Forum: Archived threads
Topic: Re: Unplanned ADSL outage - Mittagong, NSW – In progress
Replies: 2
Views: 296

Re: Unplanned ADSL outage - Mittagong, NSW – Restored

Update

Our supplier advises that the outage has restored.

Date: 01-04-2015 16:21 AEST

Apologies for any inconvenience caused
by aroshak
Thu Apr 02, 2015 11:47 am
Forum: Archived threads
Topic: Unplanned ADSL outage - RAWORTH, NSW – In progress
Replies: 2
Views: 235

Re: Unplanned ADSL outage - RAWORTH, NSW – Restored

Update

Our supplier advises that the outage has restored.

Date: 01/04/2015

Apologies for any inconvenience caused
by aroshak
Sun Mar 29, 2015 1:00 pm
Forum: Archived threads
Topic: Unplanned ADSL outage - Deer Park , VIC – In progress
Replies: 4
Views: 324

Re: Unplanned ADSL outage - Deer Park , VIC – Restored

Update

Our supplier advises that the outage is now restored.

Apologies for any inconvenience caused.
by aroshak
Sun Mar 29, 2015 11:50 am
Forum: Archived threads
Topic: Unplanned ADSL outage - CEDAR CREEK, QLD – In progress
Replies: 2
Views: 257

Re: Unplanned ADSL outage - CEDAR CREEK, QLD – In progress

Update

Our supplier advises that the outage is still ongoing.

ETR: 30th March, 2015 Close of Business

Apologies for any inconvenience caused.
by aroshak
Sun Mar 29, 2015 11:32 am
Forum: Archived threads
Topic: Unplanned FIBRE outage - REDBANK PLAINS, QLD– In progress
Replies: 1
Views: 260

Re: Unplanned FIBRE outage - REDBANK PLAINS, QLD– Restored

Update

Our supplier advises that the outage is now restored.

Apologies for any inconvenience caused.
by aroshak
Thu Mar 05, 2015 9:12 am
Forum: Archived threads
Topic: Unplanned ADSL outage - GOODNA, QLD – In progress
Replies: 1
Views: 258

Unplanned ADSL outage - GOODNA, QLD – In progress

Event Notification Location Affected: GOODNA, QLD Event Start Time: 05/03/2015 07:08 AEST Products Impacted: ADSL Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause: Hardware failure. Number of Services Impacted: Unknown ETR: Close of b...
by aroshak
Sat Feb 21, 2015 5:02 pm
Forum: Archived threads
Topic: Unplanned Outage - Fiber Services Tasmania - Slow Throughput
Replies: 6
Views: 1506

Re: Unplanned Outage - Fiber Services Tasmania - Slow Throug

Update

Please note that the outage is still ongoing and the ETR has been revised for 27/02/2015 07:00pm AEST due to the complexity of the issue at hand.

Exetel apologizes for the inconvenience caused.
by aroshak
Sat Feb 21, 2015 5:01 pm
Forum: Archived threads
Topic: Unplanned ADSL Outage - MORAYFIELD, QLD - In Progress
Replies: 2
Views: 367

Re: Unplanned ADSL Outage - MORAYFIELD, QLD - Restored

Update

Our suppler has advised that this outage has been restored.

Restore Date: 20/02/2015 at 20:25 AEST

Exetel apologizes for the inconvenience caused.
by aroshak
Fri Feb 20, 2015 5:23 pm
Forum: Archived threads
Topic: Unplanned ADSL Outage - MORAYFIELD, QLD - In Progress
Replies: 2
Views: 367

Unplanned ADSL Outage - MORAYFIELD, QLD - In Progress

Event Notification Location Affected: MORAYFIELD, QLD Event Start Time: 20/02/2015 07:31am AEST Products Impacted: ADSL Additional Information: Some customers in the above mentioned area may experience connectivity issues. Root Cause: Hardware issue Number of Services Impacted: Unknown ETR: Our sup...
by aroshak
Sat Jan 31, 2015 3:25 pm
Forum: ADSL connections
Topic: NSW Wollongong - PPPoE dropping semi regular this last week
Replies: 108
Views: 17445

Re: NSW Wollongong - PPPoE dropping semi regular this last w

GateheaD wrote:Exetel just closed my ticket (8753393) with no feedback at all, NICE
Dear GateheaD,

I have looked in to your query and it is still open. It was a glitch on the system. However your service is also affected by the ongoing outage in NSW. Thus you can still follow the same forum for updates.

Cheers
by aroshak
Sat Jan 31, 2015 3:17 pm
Forum: ADSL connections
Topic: NSW Wollongong - PPPoE dropping semi regular this last week
Replies: 108
Views: 17445

Re: NSW Wollongong - PPPoE dropping semi regular this last w

Hi, I'm in Figtree also. Been with Exetel about 8 years and in all that time I've had about "half a dozen" drop outs, which is pretty good for that amount of time. Exetel, for my service uses the Optus network and most likely it's an Optarse piece of hardware that has failled. Hi Figtree, Thanks fo...