Exetel customer help forum

Thomas,

Feedback from Optus:
.....'this would have to be a an Optus global decision ....'

In other words the enquiry will be made but if approved it will probably take quite some time.

Hi Thomas,

We will see what can be done.

Chris

Scott, Thankyou for that. To clarify, the actual porting process itself (once it is initiated betweeen carriers) takes only 1 to 2 hours with only very minimal downtime. The downtime depends on the customer awareness because the best indicator is when service is lost with the losing carrier. That is...

Hi,

We will need your mobile service number to look into this. Please provide it to residentialsupport@exetel.com.au and copy chriss@exetel.com.au

When we were looking at the differend plans, the pricing page http://www.exetel.com.au/residential-hspa-pricing-standard.php it states "Standard Mobile Broadband Plans For Use in a USB modem or compatible Computer or iPad" - This is correct We’ve just received the new SIM & letter. The second last ...

Correct Blackberry data is unlimited.

Please be advised this issue has been rectified. Our billing mistake.
This won't be charged in future and any previous charges will be refunded.

Seems a lot of hassle on both Exetel and your end user's behalf, why not just lower your change plan cost to match the SIM replacement fee?

It's not as simple as that. Commercials, transparent to customers, are involved.

Brian,

Your BB service is provisioned now. There was a problem at the Optus (supplier) end.

Brian, Your BB service is still pending in our system. I am not sure why this is still the case but will liaise with the provisioning team to sort it out quickly. Once that is done, you should be able to proceed with setting up email etc on the service. In the context of your words in general concer...

A) I understand the (MB) Plans, as well as (CAP) Plans and (Z) Plans include unlimited data when accessing the mobile versions of the listed social networking sites. The Per Minute (A, B, C, XO, & YO) plans and the Blackberry (BB) plans do NOT have this inclusion. Have I missed any? The V plans and...

Is there any development on this? I would be very interested and it should solve our problems.

Unfortunately not yet.
It is most likely to be late this year or early next year.

We will need to liaise with Telstra wholesale on this to get a definitive answer.

Could you please email your PSTN service number to chriss@exetel.com.au

I certainly would be more interested in exetel mobile plans if i had such devices to boost optus 3G signal at home and work. Are exetel bundling this into any plans or providing them to existing customers that have poor optus coverage? Yes we will be but we are waiting on Optus to give the go-ahead...

What is your mobile service number? Please send to chriss@exetel.com.au.