Search found 358 matches

by ExetelVoice
Mon Nov 07, 2011 3:13 pm
Forum: Mobile services
Topic: Free Usage From Social Networks....
Replies: 4
Views: 1064

Re: Free Usage From Social Networks....

Thomas,

Feedback from Optus:
.....'this would have to be a an Optus global decision ....'

In other words the enquiry will be made but if approved it will probably take quite some time.
by ExetelVoice
Mon Nov 07, 2011 2:12 pm
Forum: Mobile services
Topic: Free Usage From Social Networks....
Replies: 4
Views: 1064

Re: Free Usage From Social Networks....

Hi Thomas,

We will see what can be done.

Chris
by ExetelVoice
Wed Nov 02, 2011 2:47 pm
Forum: Improvement & suggestions
Topic: Time to port a mobile service
Replies: 4
Views: 2484

Re: Time to port a mobile service

Scott, Thankyou for that. To clarify, the actual porting process itself (once it is initiated betweeen carriers) takes only 1 to 2 hours with only very minimal downtime. The downtime depends on the customer awareness because the best indicator is when service is lost with the losing carrier. That is...
by ExetelVoice
Fri Oct 28, 2011 3:50 pm
Forum: Customer reviews
Topic: Poor start to my mobile experience.
Replies: 4
Views: 3174

Re: Poor start to my mobile experience.

Hi,

We will need your mobile service number to look into this. Please provide it to residentialsupport@exetel.com.au and copy chriss@exetel.com.au
by ExetelVoice
Tue Oct 18, 2011 3:33 pm
Forum: HSPA connections
Topic: Confusion changing Mobile Broadband plans
Replies: 2
Views: 4323

Re: Confusion changing Mobile Broadband plans

When we were looking at the differend plans, the pricing page http://www.exetel.com.au/residential-hspa-pricing-standard.php it states "Standard Mobile Broadband Plans For Use in a USB modem or compatible Computer or iPad" - This is correct We’ve just received the new SIM & letter. The second last ...
by ExetelVoice
Fri Sep 16, 2011 3:36 pm
Forum: Mobile services
Topic: Unlimited Data when accessing Social Networking Sites
Replies: 5
Views: 1337

Re: Unlimited Data when accessing Social Networking Sites

Correct Blackberry data is unlimited.
by ExetelVoice
Thu Sep 15, 2011 11:02 am
Forum: Invoicing & billing
Topic: Home access exempt bill
Replies: 5
Views: 1924

Re: Home access exempt bill

Please be advised this issue has been rectified. Our billing mistake.
This won't be charged in future and any previous charges will be refunded.
by ExetelVoice
Wed Sep 14, 2011 6:02 pm
Forum: Improvement & suggestions
Topic: It's $15 to sign up for a Z plan....
Replies: 7
Views: 3038

Re: It's $15 to sign up for a Z plan....

Seems a lot of hassle on both Exetel and your end user's behalf, why not just lower your change plan cost to match the SIM replacement fee?
It's not as simple as that. Commercials, transparent to customers, are involved.
by ExetelVoice
Wed Sep 14, 2011 10:49 am
Forum: Mobile services
Topic: Info on Issues with Optus Blackberry email server?
Replies: 18
Views: 2591

Re: Info on Issues with Optus Blackberry email server?

Brian,

Your BB service is provisioned now. There was a problem at the Optus (supplier) end.
by ExetelVoice
Wed Sep 14, 2011 8:53 am
Forum: Mobile services
Topic: Info on Issues with Optus Blackberry email server?
Replies: 18
Views: 2591

Re: Info on Issues with Optus Blackberry email server?

Brian, Your BB service is still pending in our system. I am not sure why this is still the case but will liaise with the provisioning team to sort it out quickly. Once that is done, you should be able to proceed with setting up email etc on the service. In the context of your words in general concer...
by ExetelVoice
Tue Sep 13, 2011 4:24 pm
Forum: Mobile services
Topic: Unlimited Data when accessing Social Networking Sites
Replies: 5
Views: 1337

Re: Unlimited Data when accessing Social Networking Sites

A) I understand the (MB) Plans, as well as (CAP) Plans and (Z) Plans include unlimited data when accessing the mobile versions of the listed social networking sites. The Per Minute (A, B, C, XO, & YO) plans and the Blackberry (BB) plans do NOT have this inclusion. Have I missed any? The V plans and...
by ExetelVoice
Mon Sep 12, 2011 3:57 pm
Forum: Mobile services
Topic: Is exetel going to offer Home zone"
Replies: 28
Views: 8978

Re: Is exetel going to offer Home zone"

Is there any development on this? I would be very interested and it should solve our problems.
Unfortunately not yet.
It is most likely to be late this year or early next year.
by ExetelVoice
Mon Sep 05, 2011 9:08 am
Forum: Invoicing & billing
Topic: Home access exempt bill
Replies: 5
Views: 1924

Re: Home access exempt bill

We will need to liaise with Telstra wholesale on this to get a definitive answer.

Could you please email your PSTN service number to chriss@exetel.com.au
by ExetelVoice
Fri Aug 26, 2011 4:48 pm
Forum: Mobile services
Topic: Is exetel going to offer Home zone"
Replies: 28
Views: 8978

Re: Is exetel going to offer Home zone"

I certainly would be more interested in exetel mobile plans if i had such devices to boost optus 3G signal at home and work. Are exetel bundling this into any plans or providing them to existing customers that have poor optus coverage? Yes we will be but we are waiting on Optus to give the go-ahead...
by ExetelVoice
Wed Aug 17, 2011 10:29 am
Forum: Anything else anyone wants to discuss
Topic: CAP35 to Z15 for Mobile phone
Replies: 4
Views: 2202

Re: CAP35 to Z15 for Mobile phone

What is your mobile service number? Please send to chriss@exetel.com.au.