Search found 126 matches

by nicoler
Mon Mar 24, 2014 9:23 am
Forum: ADSL connections
Topic: Changing plans and (lack of) available options
Replies: 5
Views: 37432

Re: Changing plans and (lack of) available options

Hi Scott , I currently have a rather old OCV200 plan and I was looking at the newer plan options with more quota now that NBN has been cancelled in my area. A 12 month contract isn't really an issue now, but are there no month-to-month plans available for existing members to switch to? - We currentl...
by nicoler
Fri Mar 21, 2014 4:43 pm
Forum: Member facilities & usage meter
Topic: Change Plan or new customer plan?
Replies: 5
Views: 3609

Re: Change Plan or new customer plan?

I am considering changing plans. My contract expired 3 years ago and I am presently on OCV10 plan (incl phone line and 10GB) at $50/month and get close to using the full 10GB each month (and gone over it once). If I choose one of the options from "Change Plan" in member services, it only offers "O"...
by nicoler
Thu Mar 13, 2014 11:48 am
Forum: ADSL connections
Topic: When to lodge Relocation Request?
Replies: 6
Views: 38795

Re: When to lodge Relocation Request?

rlsaj wrote:What is the reasonable response time I should be expecting here? I have not received any response from either of you.
Sorry for the delay, an agent will contact you with regard to relocation options ASAP.
by nicoler
Tue Mar 11, 2014 9:10 am
Forum: ADSL connections
Topic: When to lodge Relocation Request?
Replies: 6
Views: 38795

Re: When to lodge Relocation Request?

I am moving house on the 22/03/14. If I lodge my Relocation Request now I have an Estimated Relocation of 21/03/14 (which I note is just an estimate). I would like to be connected at my current location for as long as possible before moving and of course be connected as soon as possible at my new l...
by nicoler
Fri Jan 24, 2014 11:17 am
Forum: Mobile services
Topic: Cancelling my Mobile Service
Replies: 9
Views: 4164

Re: Cancelling my Mobile Service

Unfortunately my data usage has increased and the current exetel residential mobile plans are unable to compete with other resellers so I am looking to terminate my contract. My question is, I am already 18mb over my 200mb monthly limit and there's still a week left in the month. For example if I s...
by nicoler
Mon Jan 06, 2014 1:14 pm
Forum: Improvement & suggestions
Topic: New ADSL2+ plans for existing customers
Replies: 79
Views: 50926

Re: New ADSL2+ plans for existing customers

If I change now it will cost me $20 to change the plan, which also puts me on a new 12 month contract. That will mean that if I try to change when the current new plans are made available to existing customers I will be up for the $100 early exit fee as well as another $20 for a plan change. And "a...
by nicoler
Mon Jan 06, 2014 11:55 am
Forum: Improvement & suggestions
Topic: New ADSL2+ plans for existing customers
Replies: 79
Views: 50926

Re: New ADSL2+ plans for existing customers

My contract is up now, looking forward to changing to a new plan as soon as I can. Hopefully the wait isn't too long. You can change to the existing plans on the Member’s “ Change Plan” page and then when the new plans are available you can upgrade to them later on. As for the new plans they will b...
by nicoler
Thu Jan 02, 2014 4:02 pm
Forum: Wireless broadband
Topic: Exetel Mobile Broadband and incoming calls/sms
Replies: 6
Views: 4492

Re: Exetel Mobile Broadband and incoming calls/sms

Hi Michael, So when you say blocked can you confirm that means incoming calls/sms as well? - Yes, with the mobile broadband service all incoming calls and SMS are blocked. James posted that MOIP is still available for iphone? viewtopic.php?f=303&t=13184&start=540#p307506 - Let me check on this and g...
by nicoler
Thu Jan 02, 2014 2:21 pm
Forum: Products & services
Topic: New Bundled ADSL/Wire Line/Mobile Plans
Replies: 94
Views: 52846

Re: New Bundled ADSL/Wire Line/Mobile Plans

I'm wondering if I'm in the right place :oops: - as a long term, existing and loyal customer, I'm currently on a Plan Type: T20-1 ( with Telephone); Monthly Access Charge: $42.50; Network Provider: Telstra Wholesale; Download Limit (Mbyte): 75GB; Excess Download: Speed Shaping to 1024/384 kbps; Ser...
by nicoler
Thu Nov 28, 2013 4:39 pm
Forum: Member facilities & usage meter
Topic: New Plans!
Replies: 77
Views: 37890

Re: New Plans!

Hi Brad, Please be advised that the new plans have not been updated in the member facility currently, the plan change options available currently are the same plans as previously available to you. You mean that whole rant was all for nothing! :oops: I assumed they were the new plans, as there is no...
by nicoler
Thu Nov 28, 2013 11:21 am
Forum: Member facilities & usage meter
Topic: New Plans!
Replies: 77
Views: 37890

Re: New Plans!

What the hell is going on?!?!?! After months of being told Exetel couldn't simply give access to the new plans available on the website, in some massive coincidence, the plans happen to become available just after a new billing cycle starts, to lock us in for one more month. The worst part is, the ...
by nicoler
Wed Nov 27, 2013 5:04 pm
Forum: HSPA connections
Topic: Hardware availability
Replies: 3
Views: 6996

Re: Hardware availability

robleyd wrote:Thanks; I meant to say modems with external antenna capability :-)
Please note that we currently do not offer any modems with the external antenna capability.
by nicoler
Wed Nov 27, 2013 4:06 pm
Forum: HSPA connections
Topic: Hardware availability
Replies: 3
Views: 6996

Re: Hardware availability

There used to be, in the hardware store, options to purchase a wireless broadband modem and antenna; these are no longer listed. Is it likely in the near future that these will become available - I am shortly moving to a rural area where no ADSL is available and mobile phone coverage is a bit avera...
by nicoler
Wed Nov 06, 2013 12:33 pm
Forum: Member facilities & usage meter
Topic: New Plans!
Replies: 77
Views: 37890

Re: New Plans!

Finally, a snippet of useful information to help our understanding of why this is taking so long. I'm still confused which supplier you are referring to... you have so many wholesale suppliers. That doesn't matter though... In my case, I'm only concerned with Telstra (probably Telstra Wholesale) co...
by nicoler
Wed Nov 06, 2013 11:21 am
Forum: Member facilities & usage meter
Topic: New Plans!
Replies: 77
Views: 37890

Re: New Plans!

Unfortunately, I struggle to genuinely believe this. I've been watching these "new plans" for over 2 months now, and its been nearly a month since my last comment on this topic. I don't understand how it can take so long to update the Member's Facilities to make the same services available to exist...