Search found 119 matches

by nicoler
Thu Jan 02, 2014 4:02 pm
Forum: Wireless broadband
Topic: Exetel Mobile Broadband and incoming calls/sms
Replies: 6
Views: 4078

Re: Exetel Mobile Broadband and incoming calls/sms

Hi Michael, So when you say blocked can you confirm that means incoming calls/sms as well? - Yes, with the mobile broadband service all incoming calls and SMS are blocked. James posted that MOIP is still available for iphone? viewtopic.php?f=303&t=13184&start=540#p307506 - Let me check on this and g...
by nicoler
Thu Jan 02, 2014 2:21 pm
Forum: Products & services
Topic: New Bundled ADSL/Wire Line/Mobile Plans
Replies: 94
Views: 48719

Re: New Bundled ADSL/Wire Line/Mobile Plans

I'm wondering if I'm in the right place :oops: - as a long term, existing and loyal customer, I'm currently on a Plan Type: T20-1 ( with Telephone); Monthly Access Charge: $42.50; Network Provider: Telstra Wholesale; Download Limit (Mbyte): 75GB; Excess Download: Speed Shaping to 1024/384 kbps; Ser...
by nicoler
Thu Nov 28, 2013 4:39 pm
Forum: Member facilities & usage meter
Topic: New Plans!
Replies: 77
Views: 36064

Re: New Plans!

Hi Brad, Please be advised that the new plans have not been updated in the member facility currently, the plan change options available currently are the same plans as previously available to you. You mean that whole rant was all for nothing! :oops: I assumed they were the new plans, as there is no...
by nicoler
Thu Nov 28, 2013 11:21 am
Forum: Member facilities & usage meter
Topic: New Plans!
Replies: 77
Views: 36064

Re: New Plans!

What the hell is going on?!?!?! After months of being told Exetel couldn't simply give access to the new plans available on the website, in some massive coincidence, the plans happen to become available just after a new billing cycle starts, to lock us in for one more month. The worst part is, the ...
by nicoler
Wed Nov 27, 2013 5:04 pm
Forum: HSPA connections
Topic: Hardware availability
Replies: 3
Views: 6713

Re: Hardware availability

robleyd wrote:Thanks; I meant to say modems with external antenna capability :-)
Please note that we currently do not offer any modems with the external antenna capability.
by nicoler
Wed Nov 27, 2013 4:06 pm
Forum: HSPA connections
Topic: Hardware availability
Replies: 3
Views: 6713

Re: Hardware availability

There used to be, in the hardware store, options to purchase a wireless broadband modem and antenna; these are no longer listed. Is it likely in the near future that these will become available - I am shortly moving to a rural area where no ADSL is available and mobile phone coverage is a bit avera...
by nicoler
Wed Nov 06, 2013 12:33 pm
Forum: Member facilities & usage meter
Topic: New Plans!
Replies: 77
Views: 36064

Re: New Plans!

Finally, a snippet of useful information to help our understanding of why this is taking so long. I'm still confused which supplier you are referring to... you have so many wholesale suppliers. That doesn't matter though... In my case, I'm only concerned with Telstra (probably Telstra Wholesale) co...
by nicoler
Wed Nov 06, 2013 11:21 am
Forum: Member facilities & usage meter
Topic: New Plans!
Replies: 77
Views: 36064

Re: New Plans!

Unfortunately, I struggle to genuinely believe this. I've been watching these "new plans" for over 2 months now, and its been nearly a month since my last comment on this topic. I don't understand how it can take so long to update the Member's Facilities to make the same services available to exist...
by nicoler
Tue Sep 17, 2013 1:24 pm
Forum: Mobile services
Topic: International Roaming Charges to Fall?
Replies: 3
Views: 2391

Re: International Roaming Charges to Fall?

quote="Yuri"]Optus is about to drop their international roaming charges sometime this month - both reducing the number of zones from 5 to 2 and significantly reducing costs of both phone calls AND data (according to newspaper reports data for example down from $20 per MB to 50c per MB). Will Exetel ...
by nicoler
Thu Sep 12, 2013 5:44 pm
Forum: Mobile services
Topic: International Roaming Charges to Fall?
Replies: 3
Views: 2391

Re: International Roaming Charges to Fall?

Optus is about to drop their international roaming charges sometime this month - both reducing the number of zones from 5 to 2 and significantly reducing costs of both phone calls AND data (according to newspaper reports data for example down from $20 per MB to 50c per MB). Will Exetel be passing o...
by nicoler
Mon Sep 02, 2013 12:11 pm
Forum: Mobile services
Topic: Mobile Plan Gap
Replies: 6
Views: 2406

Re: Mobile Plan Gap

rigs wrote:Do you have an ETA on when new or additional plans will be added?
It has been as few weeks since your communication that things will be changing?

Thanks
Hi,

We are currently negotiating with our suppliers and therefore will be unable to give you an ETA at the moment.
by nicoler
Mon Aug 26, 2013 5:42 pm
Forum: Member facilities & usage meter
Topic: Off peak / On peak confusion
Replies: 1
Views: 8276

Re: Off peak / On peak confusion

Hi, The website is saying 1am to 9am but my members area is showing the below: Service Number: XXXXXXXXXX Plan Type: NBN4-250 Monthly Access Charge: $94.50 Peak Download Limit (Mbyte): 250000 Peak Period Option: 12:00 to 24:00 OffPeak Download Limit (Mbyte): Unlimited Service Line Speed: 100000/400...
by nicoler
Tue Jul 23, 2013 9:58 am
Forum: NBN and other Fibre Services
Topic: Just to Clearify
Replies: 6
Views: 2372

Re: Just to Clearify

The FAQ says Do I need a PSTN service initially to have your fibre services? Yes, you must have an active telephone service in order for us to qualify your address if you wish to get the Telstra Fibre service. For OptiComm refer to: http://exetel.com.au/residential-fibre-opticomm-sq.php as a phone ...
by nicoler
Mon Jul 22, 2013 4:29 pm
Forum: NBN and other Fibre Services
Topic: Just to Clearify
Replies: 6
Views: 2372

Re: Just to Clearify

I see that you refer to the NBN Fibre as 'Telstra Fibre service'? I thought Telstra only reluctantly got involved? Is it because its 'Telstra Fibre service' that prices are higher than ADSL2+ ? A few months back when fibre first hit the streets prices looked really good, but now, profiteering seems...