Search found 115 matches

by nicoler
Mon Dec 04, 2017 2:01 pm
Forum: Mobile services
Topic: Change mobile plan issue
Replies: 8
Views: 1371

Re: Change mobile plan issue

[quote=" BTW, I have other 2 mobiles number also requested plan changes at end of October and early November, so will your team also look into that as well?[/quote] Hi We have only received a plan change request for one mobile service. However, we will arrange a call back to discuss the plan change ...
by nicoler
Wed Nov 15, 2017 12:08 pm
Forum: Member facilities & usage meter
Topic: Please check my new plan details (contract length)
Replies: 4
Views: 769

Re: Please check my new plan details (contract length)

2 days ago I submitted a request to upgrade my internet speed to the 50/20Mbps plan (same quota allowance). I had meant to choose the 18 month contract term and not the 12 month contract term, please make sure my account is set up with an 18 month contract term. Why am I asking about this? The conf...
by nicoler
Wed Nov 01, 2017 6:49 pm
Forum: Telephone issues
Topic: How to turn on Caller ID
Replies: 3
Views: 804

Re: How to turn on Caller ID

muzzatron wrote:Happy to do that. Just wondering is there a way to do it on the http://www.exetel.com.au page?
Hi

Currently the option is not available in the Exetel Members portal.

Kind Regards

Niocle
by nicoler
Wed Nov 01, 2017 12:24 pm
Forum: Telephone issues
Topic: How to turn on Caller ID
Replies: 3
Views: 804

Re: How to turn on Caller ID

Hi guys, I know there is a way to select the caller ID service for landline. But can't seem to find it! Can anyone point me in the right direction. Thanks! Hi There is a monthly charge of $6.50 for the calling ID feature. Kindly confirm the charges and PM your service details in order to activate t...
by nicoler
Mon Oct 30, 2017 9:00 am
Forum: ADSL connections
Topic: Moving House - ADSL1
Replies: 2
Views: 1186

Re: Moving House - ADSL1

Hi, I am moving house in a couple of weeks and was wondering if someone could give me an idiots guide to moving my internet over. I am currently on the T -Bundle - 1TB (With Telephone) plan at ADS2+ speeds according to my member panel, (though I believe it is only ADSL1 as ADSL2 is not available at...
by nicoler
Mon Oct 30, 2017 8:53 am
Forum: NBN and other Fibre Services
Topic: Changing from ADSL TO NBN not available in myexetel
Replies: 1
Views: 731

Re: Changing from ADSL TO NBN not available in myexetel

I recently migrated my dad from Exetel ADSL to Extel NBN. It was a painless process using his myexetel page and he was offered the NBN modem for free. NBN has become available in my house this month. When I check my address on Exetel's checker it says it is available but I don't have the same optio...
by nicoler
Tue Oct 24, 2017 3:48 pm
Forum: Member facilities & usage meter
Topic: Excess SMS Communication
Replies: 3
Views: 875

Re: Excess SMS Communication

[/quote] Hi Nicole, it's not the time the messages came in, but the number of times I received exactly the same message over a 6 - 7 hour period, between 11pm and 5:45 am, I received 17 txt messages from EXETEL regarding my use, my apologies if i didn't make that clear enough Simon[/quote] Hi Simon,...
by nicoler
Tue Oct 24, 2017 8:42 am
Forum: Member facilities & usage meter
Topic: Excess SMS Communication
Replies: 3
Views: 875

Re: Excess SMS Communication

I like being informed that I've used I've 50% of my MBB quota, but i just received message number 15 this evening trekking me exactly the same thing, and because Communication from you if important to me, you're on my VIP contact list, which gets through my DND facility... Meaning i get a LOUD txt ...
by nicoler
Wed Oct 04, 2017 3:31 pm
Forum: Customer reviews
Topic: The Exetel 6-year club
Replies: 136
Views: 49047

Re: The Exetel 6-year club

TerryD wrote:I have been an Exetel User for more than 6 years. I don't know when I joined. How do I become a member of the 6-year club?
Hi

We are currently looking in to this, will get back to you shortly.

Kind Regards

Nicole
by nicoler
Tue Sep 26, 2017 1:20 pm
Forum: Telephone issues
Topic: Keeping current number
Replies: 4
Views: 1078

Re: Keeping current number

maggie wrote:I haven't heard from any one yet about this.
HI
We have tried to contact you on your nominated mobile number several times but failed. Could you please PM your best contact number in order to further assist you.

Kind Regards

Nicole
by nicoler
Tue Sep 26, 2017 12:05 pm
Forum: VOIP
Topic: Exetel to Extel VoIP - advertised as free: not free.
Replies: 9
Views: 2756

Re: Exetel to Extel VoIP - advertised as free: not free.

Final update: The billing error seems to have been fixed, at least for my account. voip6.png Thank you to everyone here and via email who helped. HI Appreciate your patience with regards to this.We will also keep a track to make sure that you will not be charged incorrectly in the future. Necessary...
by nicoler
Tue Sep 19, 2017 7:05 pm
Forum: VOIP
Topic: Exetel to Extel VoIP - advertised as free: not free.
Replies: 9
Views: 2756

Re: Exetel to Extel VoIP - advertised as free: not free.

So INCREDIBLY frustrating. Here's my call log from yesterday: voip4.png GRRRR. 1. I have zero interest in ringing Sales every month to ask for a manual refund. 2. I am complaining here in the hope that YOU WILL FIX THE BILLING SYSTEM so that all Exetel customers can make free SIP calls to each othe...
by nicoler
Tue Aug 29, 2017 8:57 am
Forum: VOIP
Topic: Exetel to Extel VoIP - advertised as free: not free.
Replies: 9
Views: 2756

Re: Exetel to Extel VoIP - advertised as free: not free.

An update, two weeks later: 1. The call to Sales a couple of weeks ago resulted in a refund of $2.05 on phone charges. I mean, yeah, that's appreciated, but it's not why I rang, because I'm still being billed for Exetel to Exetel VoIP calls . I'd be very happy if you kept the $1.05 that came from c...
by nicoler
Mon Aug 28, 2017 4:42 pm
Forum: Mobile services
Topic: Exesim saver and value plans (12 months)
Replies: 4
Views: 1490

Re: Exesim saver and value plans (12 months)

pjred wrote:Starting to regret the switch to Exetel already.

Still waiting since last Friday for 2 numbers to be activated.
We apologize for the inconvenience.This has been escalated to our provisioning team, they are currently checking this with our suppliers. Will keep you updated.
by nicoler
Wed Aug 23, 2017 3:28 pm
Forum: Mobile services
Topic: Exesim saver and value plans (12 months)
Replies: 4
Views: 1490

Re: Exesim saver and value plans (12 months)

Hi just wondering if these plans include unlimited calls to all VOIP and 13 and 1300 numbers? The charges page mentions "Included National Voice Calls to PSTN and Mobile Allowance" unlimited, and "National Voice Calls to Exetel Sales & Support numbers 02 8030 1000, 1300 393 835, 13 39 38, & 1300 78...