Search found 120 matches

by nicoler
Thu Mar 23, 2017 7:22 pm
Forum: Other
Topic: Questions regarding transition to upcoming FTTN?
Replies: 17
Views: 4612

Re: Questions regarding transition to upcoming FTTN?

HI

We have emailed the details to your nominated email address, with reference number (11394894).

Kind Regards

Nicole
by nicoler
Thu Mar 23, 2017 3:11 pm
Forum: Other
Topic: Questions regarding transition to upcoming FTTN?
Replies: 17
Views: 4612

Re: Questions regarding transition to upcoming FTTN?

Hi

We have sent an email to your nominated email address ( reference number 11394894) with regards to your concerns. If you have any further concerns kindly reply to the same email thread.

Kind Regards

Nicole
by nicoler
Wed Mar 22, 2017 8:02 pm
Forum: Other
Topic: Questions regarding transition to upcoming FTTN?
Replies: 17
Views: 4612

Re: Questions regarding transition to upcoming FTTN?

Hi We will arrange a call back tomorrow to further discuss your migration from ADSL to NBN. Fiber is currently available to your location and we can submit an application immediately. If you’re not within contract this would not affect the migration. You have the option to port your number to a VOIP...
by nicoler
Wed Mar 22, 2017 6:55 pm
Forum: Other
Topic: Questions regarding transition to upcoming FTTN?
Replies: 17
Views: 4612

Re: Questions regarding transition to upcoming FTTN?

Hi, Please find the answers to your questions below : 1) Will I be granted access to non-Telstra infrastructure? Like can I sign up to an Exetel infrastructure provided service? - For FTTN fibre is connected via NBN optus to your property. Unfortunately we do not have our own infrastructure 2) Will ...
by nicoler
Wed Nov 30, 2016 7:00 pm
Forum: Improvement & suggestions
Topic: A couple of strange things
Replies: 3
Views: 1608

Re: A couple of strange things

Hi. I have a couple of things that you guys may want to have a look at. Today I "tried" to sign my parents up to a 18 month nbn plan with the $10 Voip bundle online. As they are already with exetel for their home phone and adsl I logged in and started the process online. Where it all came unstuck w...
by nicoler
Wed Sep 21, 2016 7:41 pm
Forum: NBN and other Fibre Services
Topic: Confused about FTTN speeds.
Replies: 5
Views: 1255

Re: Confused about FTTN speeds.

I signed up with you last night hoping to get the 100/40 plan for FTTN but I was told the max speed is 25/5 Mbps. I rang NBN today because they informed me recently that FTTN can reach speeds close to 100/40 & they don't understand why Exetel has told me the max speed is much lower. I would prefer ...
by nicoler
Thu Aug 18, 2016 11:57 am
Forum: Modem issues
Topic: FTTN VDSL Modem recommendations?
Replies: 18
Views: 7755

Re: FTTN VDSL Modem recommendations?

If you can supply the NF8AC is it also possible to supply the VOIP equivalent modem - NF17ACV? Unfortunately the modem (NF10WV) you supply on your NBN plans uses old wifi technology not the newer AC protocol. Hi Unfortunately, this has not been registered with NBN VDSL as yet, therefore we are unab...
by nicoler
Fri Aug 05, 2016 3:34 pm
Forum: Web site
Topic: Report Broken Links/Failed Web Functions Here
Replies: 483
Views: 59999

Re: Report Broken Links/Failed Web Functions Here

Change Plan error... When I go to: Services & Usage | Manage (Broadband Services) | Change Plan, the response is: "! Something went wrong. Please contact Exetel or try again." Hi We are currently getting this sorted with the development team. Apologize for the inconvenience caused. Kindly PM your s...
by nicoler
Fri Aug 05, 2016 3:19 pm
Forum: VOIP
Topic: User Facilities VoIP Config Screen
Replies: 6
Views: 1933

Re: User Facilities VoIP Config Screen

Could you also please check with the relevant department whether or not I still have to pay a new $300.00 bond, (as per the Service Agreement)? Please, could you also advise the relevant department that I am one of Exetel's oldest continuous customers, since April, 2004, and I have never had any pr...
by nicoler
Fri Aug 05, 2016 10:09 am
Forum: VOIP
Topic: User Facilities VoIP Config Screen
Replies: 6
Views: 1933

Re: User Facilities VoIP Config Screen

Question #2: When ordering a new VoIP number, there appears to be no option to have the number unlisted, (i.e, "Silent" or "Private"). I seem to remember, in the dim, distant past, when I first applied to port my unlisted Telstra-supplied home phone number to Exetel VoIP, that there was an option t...
by nicoler
Fri Jul 15, 2016 11:27 am
Forum: Invoicing & billing
Topic: Plan change not taking effect?
Replies: 2
Views: 1515

Re: Plan change not taking effect?

Hi there, I submitted a plan change to upgrade from 25/5 500GB Fibre to the 100/40 500GB Fibre on Tuesday (12/7/16) to get in before the 14/7 to allow for the plan to be upgraded after the 14/7 ticked over, however I received no confirmation email, and upon checking my plan today, I am still regist...
by nicoler
Fri Jun 24, 2016 9:57 am
Forum: Other
Topic: More FTTN Transition Questions
Replies: 4
Views: 2490

Re: More FTTN Transition Questions

Hi, Thank you for your feedback. We will escalate your concerns and try to provide more information with regard to FTTN/B services. Initial checks indicate that FTTN fibre is currently available to the location.You may sign up for the plans via the members portal ( Once logged in click on “ Orders” ...
by nicoler
Mon May 16, 2016 8:00 pm
Forum: Customer reviews
Topic: New early termination charge
Replies: 1
Views: 1994

Re: New early termination charge

Changed my NBN 25/5 100 to 25/5 500G Been at 25/5 100 plan from 2014. Contract expired 07.2015 and from I continue at base month to month payment. 12.05.16 I used option to change to 500Gb data- accepting change fee $19.99. Received Email with confirmation from Excetel as: New plan name: 500 GB Fib...
by nicoler
Mon Apr 25, 2016 5:36 pm
Forum: NBN and other Fibre Services
Topic: Exetel NBN and VoIP hardware?
Replies: 1
Views: 1040

Re: Exetel NBN and VoIP hardware?

Is there a listing somewhere of all the Exetel supplied NBN and VoIP hardware and cost etc? There used to be one for ADSL but I cannot find it now. Thanks Hi, If you could PM your contact details, we will be able to send you the currently available list of modems and the charges. Regards Nicole ( T...
by nicoler
Fri Apr 22, 2016 8:46 am
Forum: NBN and other Fibre Services
Topic: NBN price jumping when I put in my address
Replies: 1
Views: 994

Re: NBN price jumping when I put in my address

Trying to order nbn ftn and when I put in my address for the 100/40 unlimited plan it jumps from $89 to $109. What the hell is that about ? Hi Please be advised that the plan pricing will depend on the location the service will be connected. Kindly PM your complete address details ( street number, ...