Search found 115 matches

by nicoler
Tue Dec 29, 2015 4:22 pm
Forum: NBN and other Fibre Services
Topic: Apartment NBN Install - Cabling
Replies: 3
Views: 1380

Re: Apartment NBN Install - Cabling

Hi all, I live in an apartment in Wollongong and on asking an NBN installer performing work on the unit next door, he advised that they install the box at the closest power outlet to the front door (where cable comes from) and run the cable along the outside of the wall inside the apartment. This i...
by nicoler
Tue Dec 29, 2015 10:48 am
Forum: HSPA connections
Topic: Change Plan
Replies: 2
Views: 3339

Re: Change Plan

barryron wrote:I have changed my Mobile Broadband plan on user facilities from ExeGo 4g 2gb to ExeGo 4g 1.2gb .
Do I get a new sim ? Do I get a new number ? Do I Have to pay ? What happens ?
Hi

Please PM your service number/Customer ID so that we could look in to this further

Regards

Nicole
by nicoler
Wed Oct 21, 2015 8:58 am
Forum: Anything else anyone wants to discuss
Topic: ADSL2 plans
Replies: 3
Views: 2366

Re: ADSL2 plans

I am at a loss as to why I have to pay so much for my plan (TReg - Bundle - 1TB) - $105.00+ per month plus whatever calls I make, so usually well over $120.00; when there's a plan for $109.00 that includes unlimited local and national calls. If I change to that plan, do I have to pay the activation...
by nicoler
Thu Oct 08, 2015 8:51 am
Forum: Mobile services
Topic: Any plans for better mobile phone plans?
Replies: 9
Views: 2849

Re: Any plans for better mobile phone plans?

What about now? Any plans to amend your mobile plans? They're getting quite old... Your ExeSim Plus plan is $49 for 3GB. Telstra have a month to month $50 plan with 5GB given. Thanks, T. Hi, We currently do not have any information with regard to introducing new plans in the near future. However, i...
by nicoler
Tue Oct 06, 2015 10:53 am
Forum: Anything else anyone wants to discuss
Topic: Usage Meter Counting Downloads plus Uploads
Replies: 12
Views: 5227

Re: Usage Meter Counting Downloads plus Uploads

HI With regard to the upload and download plan allowance, this is clearly stated on the members area on the plan change confirmation page before the plan change is submitted. However, we do appreciate your valuable feedback and hope to make necessary improvements you have suggested. Your concerns an...
by nicoler
Thu Oct 01, 2015 10:39 am
Forum: Customer reviews
Topic: Goodbye Exetel
Replies: 4
Views: 3339

Re: Goodbye Exetel

HI We do apologize for any inconvenience caused. An email was sent to your nominated email address at the time with regard to the available plan options, along with what Exetel could offer you in terms of retaining you at the new location. However we are sorry to hear that you have relocated with an...
by nicoler
Mon Apr 13, 2015 2:00 pm
Forum: Web site
Topic: Report Broken Links/Failed Web Functions Here
Replies: 483
Views: 57974

Re: Report Broken Links/Failed Web Functions Here

Just tried to view both residential and business plans available where I am. In both cases, I get a circle spinning in the right hand end of the text box, which presumably symbolises loading something, but nothing ever happens. Clicking "check now" simply results in a message saying ADSL is unavail...
by nicoler
Mon Mar 30, 2015 12:52 pm
Forum: Mobile services
Topic: Any plans for better mobile phone plans?
Replies: 9
Views: 2849

Re: Any plans for better mobile phone plans?

Any plans for better value phone plans in the near future. Have just ported one of my 4 services to a much better and far more flexible solution from another vendor and am thinking I will have to do the same with my other 3. 500Mb of data for $20 a month or 1Gb for $30 is a joke in this day and age...
by nicoler
Wed Feb 11, 2015 2:21 pm
Forum: Products & services
Topic: ADSL Referral Bonus
Replies: 8
Views: 8686

Re: ADSL Referral Bonus

Does this still happen?

I didnt see anywhere when I signed up my parents last month for a refereal.

Geoff
Hi Geoff,

Please be advised that we no longer provide the refereal credit scheme.

Kind Regards

Nicole
by nicoler
Wed Feb 11, 2015 2:15 pm
Forum: Products & services
Topic: New Bundled ADSL/Wire Line/Mobile Plans
Replies: 94
Views: 48393

Re: New Bundled ADSL/Wire Line/Mobile Plans

Hello. I have been looking at changing my adsl plan and adding homephone with exetel. I am currently with Telstra. My question is, Am I able to get the $9.99/mth - Unlimited local and National call addon that is available for new sign ups. I recently signed my parents up to this and it looks like a...
by nicoler
Fri Dec 12, 2014 6:31 pm
Forum: Customer reviews
Topic: Hopeless phone service
Replies: 2
Views: 2844

Re: Hopeless phone service

I have had some hopeless call's with call centres in my time but today's effort by Exetel's staff was one of the worst. The operator could barely speak English and could not spell even the simplest words (eg had to have me spell out words such as Lakewood). Their explanations of the services was ga...
by nicoler
Thu Nov 20, 2014 9:25 am
Forum: Invoicing & billing
Topic: Change mobile plan mid month
Replies: 1
Views: 2310

Re: Change mobile plan mid month

Hi, This month I am about to massively exceed my mobile usage limits, which will possibly cost me hundreds of dollars. This was not foreseeable, my first child was unexpectedly born premature, he was not meant to be born until December, plus I also moved interstate this month, the combination of th...
by nicoler
Mon Nov 17, 2014 3:02 pm
Forum: NBN and other Fibre Services
Topic: Database out of date
Replies: 2
Views: 1018

Re: Database out of date

Hi Mike,

Could you kindly PM your complete address ( Street number, street name, state, postcode and suburb) in order to check service availability. If you could also provide us with your best contact number we could arrange a call back to further discuss available plan options.
by nicoler
Mon Sep 15, 2014 10:33 am
Forum: ADSL connections
Topic: Changing plans
Replies: 3
Views: 957

Re: Changing plans

Hi Im Currently on ADSL2+ /Telstra 200gb for $57.50 per month. If i move to the ADSL2 Bundle + Line 500gb for $60 per month will i incur the change fee of $59.99? Please be advised that if you are changing your plan to the 500GB plan for $59.99 per month, the plan change fee will not apply. However...
by nicoler
Mon Sep 15, 2014 8:56 am
Forum: ADSL connections
Topic: Changing plans
Replies: 3
Views: 957

Re: Changing plans

woahxd wrote:Hi Im Currently on ADSL2+ /Telstra 200gb for $57.50 per month.
If i move to the ADSL2 Bundle + Line 500gb for $60 per month will i incur the change fee of $59.99?
Could you kindly PM your service number in order to assist you better.