Search found 120 matches

by nicoler
Fri Dec 12, 2014 6:31 pm
Forum: Customer reviews
Topic: Hopeless phone service
Replies: 2
Views: 2924

Re: Hopeless phone service

I have had some hopeless call's with call centres in my time but today's effort by Exetel's staff was one of the worst. The operator could barely speak English and could not spell even the simplest words (eg had to have me spell out words such as Lakewood). Their explanations of the services was ga...
by nicoler
Thu Nov 20, 2014 9:25 am
Forum: Invoicing & billing
Topic: Change mobile plan mid month
Replies: 1
Views: 2351

Re: Change mobile plan mid month

Hi, This month I am about to massively exceed my mobile usage limits, which will possibly cost me hundreds of dollars. This was not foreseeable, my first child was unexpectedly born premature, he was not meant to be born until December, plus I also moved interstate this month, the combination of th...
by nicoler
Mon Nov 17, 2014 3:02 pm
Forum: NBN and other Fibre Services
Topic: Database out of date
Replies: 2
Views: 1058

Re: Database out of date

Hi Mike,

Could you kindly PM your complete address ( Street number, street name, state, postcode and suburb) in order to check service availability. If you could also provide us with your best contact number we could arrange a call back to further discuss available plan options.
by nicoler
Mon Sep 15, 2014 10:33 am
Forum: ADSL connections
Topic: Changing plans
Replies: 3
Views: 1013

Re: Changing plans

Hi Im Currently on ADSL2+ /Telstra 200gb for $57.50 per month. If i move to the ADSL2 Bundle + Line 500gb for $60 per month will i incur the change fee of $59.99? Please be advised that if you are changing your plan to the 500GB plan for $59.99 per month, the plan change fee will not apply. However...
by nicoler
Mon Sep 15, 2014 8:56 am
Forum: ADSL connections
Topic: Changing plans
Replies: 3
Views: 1013

Re: Changing plans

woahxd wrote:Hi Im Currently on ADSL2+ /Telstra 200gb for $57.50 per month.
If i move to the ADSL2 Bundle + Line 500gb for $60 per month will i incur the change fee of $59.99?
Could you kindly PM your service number in order to assist you better.
by nicoler
Fri Aug 22, 2014 2:14 pm
Forum: Web site
Topic: Report Broken Links/Failed Web Functions Here
Replies: 483
Views: 61376

Re: Report Broken Links/Failed Web Functions Here

Your ExeSim plan says that I can get UNLIMITED national minutes, SMS and MMS subject to the Acceptable Use Policy. The 3GB of data is not subject to this policy. It's reasonable to assume that the policy exists to protect Exetel from uber-excessive use. Try to find ANY unlimited plan for ANY produc...
by nicoler
Thu Aug 21, 2014 7:06 pm
Forum: Web site
Topic: Report Broken Links/Failed Web Functions Here
Replies: 483
Views: 61376

Re: Report Broken Links/Failed Web Functions Here

Your ExeSim plan says that I can get UNLIMITED national minutes, SMS and MMS subject to the Acceptable Use Policy. The 3GB of data is not subject to this policy. It's reasonable to assume that the policy exists to protect Exetel from uber-excessive use. Try to find ANY unlimited plan for ANY produc...
by nicoler
Wed Aug 06, 2014 3:35 pm
Forum: ADSL connections
Topic: Change of plan charge $20 To $60?
Replies: 3
Views: 902

Re: Change of plan charge $20 To $60?

Hi Adam

I believe that someone from our sales team has contacted you with regard to your concerns. Also please be advised that the plan change will come in to effect from the 14th of August 2014.

Regards
Nicole
by nicoler
Thu Jul 03, 2014 2:14 pm
Forum: Mobile services
Topic: Any new mobile plans on the horizon?
Replies: 2
Views: 1279

Re: Any new mobile plans on the horizon?

Having recently had my Z15 plan bumped up to a $30 plan, I started looking at some alternatives. Before I switch though I just wanted to check if Exetel had new plans on the way as the value on the current ones seems incredibly uncompetitive e.g. Vaya - $18/month, $650 with 1.5GB on Optus 4G Exetel...
by nicoler
Wed Jun 04, 2014 9:02 pm
Forum: Member facilities & usage meter
Topic: Services & Usage > Change Plan ooops
Replies: 1
Views: 1842

Re: Services & Usage > Change Plan ooops

"Your current plan details: Service number: xxxxxxxxxxxx Current plan name: NBN3-50 Download allowance: 50 GB Total monthly cost: $69.50 Current line speed: ADSL1" <<<<<<<<<<<<< !! Hi Thank you for pointing this out. We will escalate this to our development team. However, if you wish to change your...
by nicoler
Wed Jun 04, 2014 6:56 pm
Forum: Mobile services
Topic: 4G Mobile Data Plans
Replies: 2
Views: 1718

Re: 4G Mobile Data Plans

HI, Are these services using SIM cards? -Yes , a SIM card will be provided with the plan If so, is there a voice + sms service that can be used? I have read that this is sometimes the case with mobile data plans. - No, Voice and SMS is not available, it will only be for data usage. I'm considering t...
by nicoler
Fri May 23, 2014 4:05 pm
Forum: Anything else anyone wants to discuss
Topic: Change Plan vs New Customer Pricing
Replies: 15
Views: 17114

Re: Change Plan vs New Customer Pricing

As a long time loyal customer of Exetel I find your response patronizing and Arrogant. Of course you can offer access to your "lower price" plans without line rental, just as you do...To new customers. Everyday. I have yet to find 1 ISP that does not have the benefit of ANYTIME downloads. LMAO! FYI...
by nicoler
Fri May 23, 2014 10:30 am
Forum: Other
Topic: Available plans must include phone rental? And cost more
Replies: 7
Views: 4203

Re: Available plans must include phone rental? And cost more

Okay so I did a service check and it reports this. When looking at the plans for a new customer living at my address (after performing the check) it says the 500GB plan is $39.99 even when using Exetel for the phone service instead of our existing Telstra provider. When viewing plans on the main we...
by nicoler
Thu May 22, 2014 2:49 pm
Forum: Telephone issues
Topic: Issues changing plan to bundled w/telephone
Replies: 4
Views: 3846

Re: Issues changing plan to bundled w/telephone

Hi, I'm having trouble getting my plan changed to a new one with a bundled telephone package. I don't have an active phone service at the house, the old one which is also my account/service number (0397405554) was cancelled, which was the main motivation for the plan change in the first place... I ...
by nicoler
Tue May 06, 2014 9:23 am
Forum: Mobile services
Topic: 4G
Replies: 32
Views: 21436

Re: 4G

Lawrie wrote:
James wrote:
There is no free traffic with the current 4G plans.
It looks like the NEW new plans do include Social networking data as free traffic?

Lawrie

Hi Lawrie,

The new mobile plans does not include free social networking data traffic.