Search found 132 matches

by LodumS
Fri Jan 24, 2014 11:25 am
Forum: Archived threads
Topic: Unplanned ADSL outage - SOMERS, VIC - In Progress
Replies: 25
Views: 2133

Re: Unplanned ADSL outage - SOMERS, VIC - In Progress

UPDATE:

Outage status : Ongoing

ETR :No restoration time yet to be confirmed.

Exetel apologizes for the inconvenience this may have caused.
by LodumS
Mon Dec 30, 2013 4:32 am
Forum: Archived threads
Topic: Unplanned ADSL outage - Goonellabah, NSW - In Progress
Replies: 2
Views: 622

Unplanned ADSL outage - Goonellabah, NSW - In Progress

Event Notification Location Affected : Goonellabah, NSW Event Start Time : 29/12/2013 19:10 EST Products Impacted : ADSL Additional Information : Most services will have connectivity issues. Root cause has been identified to be a hardware failure. Number of Services Impacted : Unknown ETR Expected ...
by LodumS
Fri Dec 13, 2013 2:05 am
Forum: ADSL connections
Topic: Slow service speeds?
Replies: 3
Views: 11529

Re: Slow service speeds?

Connection disconnected about 30 min ago ping since improved did you do something havent had a chance to test yet. We have performed a port rebuild to your service. This might have improved the speeds. Please monitor the service, if the service deteriorate again please reply to the email we have se...
by LodumS
Fri Dec 06, 2013 6:50 am
Forum: Archived threads
Topic: Unplanned Data Outage - Burwood NSW and surrounding suburbs
Replies: 1
Views: 331

Re: Unplanned Data Outage - Burwood NSW and surrounding subu

Update

Our Wholesale Supplier confirmed the outage has been restored.

Apologies for the inconvenience caused.
by LodumS
Fri Dec 06, 2013 6:08 am
Forum: Archived threads
Topic: Unplanned Data Outage - Burwood NSW and surrounding suburbs
Replies: 1
Views: 331

Unplanned Data Outage - Burwood NSW and surrounding suburbs

Event Notification

Products Impacted : Corporate service

Location Affected : Burwood NSW and surrounding suburbs

Event Start Time : 3:52 AM 06/12/2013

Additional Information : Field Tech on site investigating with engineers at the moment

ETR : No ETR as of yet
by LodumS
Tue Dec 03, 2013 12:20 am
Forum: Archived threads
Topic: Unplanned ADSL outage - CRAIGIEBURN, VIC – In progress
Replies: 7
Views: 1086

Unplanned ADSL outage - CRAIGIEBURN, VIC – In progress

Event Notification Location Affected : CRAIGIEBURN, VIC Event Start Time : 02-12-2013 15:00 Products Impacted : ADSL Additional Information : Most customers in the above mentioned area may experience connectivity issues. Root cause still being investigated. Number of Services Impacted : Unknown ETR...
by LodumS
Tue Nov 19, 2013 10:43 am
Forum: Archived threads
Topic: Unplanned ADSL Outage - GULGONG, NSW - Restored
Replies: 1
Views: 317

Unplanned ADSL Outage - GULGONG, NSW - Restored

Event Notification Location Affected : GULGONG, NSW Products Impacted : ADSL Additional Information : Most customers in the above mentioned area may experience connectivity issues. Root cause : Hardware Failure Number of Services Impacted : Unknown ETR : Our Wholesale Supplier estimate the issue wi...
by LodumS
Tue Nov 19, 2013 10:32 am
Forum: Archived threads
Topic: Unplanned ADSL Outage - FERNHILL, NSW - Restored
Replies: 5
Views: 1015

Re: Unplanned ADSL Outage - FERNHILL, NSW - In Progress

UPDATE

Issue is still being investigated.

Our wholesale supplier is still unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.
by LodumS
Mon Nov 18, 2013 1:26 pm
Forum: Archived threads
Topic: Unplanned ADSL Outage - FERNHILL, NSW - Restored
Replies: 5
Views: 1015

Re: Unplanned ADSL Outage - FERNHILL, NSW - In Progress

UPDATE

Issue is still being investigated.

Our wholesale supplier is still unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.
by LodumS
Mon Nov 18, 2013 1:23 pm
Forum: Archived threads
Topic: Unplanned ADSL Outage - Flinders , NSW - In Progress
Replies: 3
Views: 846

Re: Unplanned ADSL Outage - Flinders , NSW - Restored

This outage has been restored.

Root Cause : Hardware failure

Exetel apologizes for any inconvenience caused.
by LodumS
Wed Oct 23, 2013 10:26 pm
Forum: Archived threads
Topic: Unplanned ADSL Outage - LIGHTNING RIDGE - NSW - In Progress
Replies: 1
Views: 500

Re: Unplanned ADSL Outage - LIGHTNING RIDGE - NSW - Restored

UPDATE

Outage status : RESTORED

Exetel apologies for any inconvenience this may have caused.
by LodumS
Wed Oct 23, 2013 8:19 pm
Forum: Archived threads
Topic: Unplanned ADSL Outage - Redlynch, QLD- Restored
Replies: 2
Views: 421

Unplanned ADSL Outage - Redlynch, QLD- Restored

Event Notification Location Affected : Redlynch, QLD Event Start Time : 23/10/2013 at 02:20:00 EST Products Impacted : ADSL Additional Information : Most services will have No Sync issues in the above mentioned area. Root cause : Hardware Failure at the exchange. Number of Services Impacted : Unkno...
by LodumS
Thu Oct 17, 2013 1:25 am
Forum: Archived threads
Topic: Unplanned ADSL Outage - ACT - In Progress
Replies: 17
Views: 3666

Unplanned ADSL Outage - ACT - In Progress

Location Affected : Australian Capital Territory Event Start Time : 17/10/2013 01:13 EST Products Impacted : ADSL Additional Information : All ADSL customers in ACT will experience slow speed/packet loss issues. Root cause has not yet been identified. Number of Services Impacted : Unknown ETR : No ...
by LodumS
Sat Oct 12, 2013 7:27 pm
Forum: Archived threads
Topic: Unplanned ADSL Outage - HARRIS TOWN, QLD - Resolved
Replies: 4
Views: 1486

Unplanned ADSL Outage - HARRIS TOWN, QLD - Resolved

Event Notification Location Affected : Harris Town, QLD Event Start Time : 12/10/2013 13:35:00 EST Products Impacted : ADSL Additional Information : Most services will have sync issues in the above mentioned area. Root cause has not yet been identified. Number of Services Impacted : Unknown ETR : N...
by LodumS
Wed Oct 09, 2013 11:20 pm
Forum: Archived threads
Topic: Unplanned ADSL Outage - THURGOONA, NSW - In Progress
Replies: 3
Views: 2140

Re: Unplanned ADSL Outage - THURGOONA, NSW - In Progress

Update

Outage is still ongoing

ETR : 10/10/13 COB

We highly regret any inconvenience caused.