Search found 132 matches

by LodumS
Mon Nov 17, 2014 12:04 pm
Forum: Archived threads
Topic: Unplanned ADSL Outage - THORNLANDS, QLD- In Progress
Replies: 1
Views: 219

Unplanned ADSL Outage - THORNLANDS, QLD- In Progress

Event Notification Location Affected: THORNLANDS, QLD Event Start Time: 16/11/2014 22:30 Products Impacted: ADSL Additional Information: Most customers in the above mentioned area may experience ADSL connectivity issues. Root cause: Still being investigated. Number of Services Impacted: Unknown ETR...
by LodumS
Mon Nov 17, 2014 11:50 am
Forum: Archived threads
Topic: Unplanned ADSL Outage - BUNDANOON, NSW - In Progress
Replies: 1
Views: 158

Unplanned ADSL Outage - BUNDANOON, NSW - In Progress

Event Notification Location Affected: BUNDANOON, NSW Event Start Time: 16/11/2014 22:30 Products Impacted: ADSL Additional Information: Most customers in the above mentioned area may experience ADSL connectivity issues. Root cause: Still being investigated. Number of Services Impacted: Unknown ETR: ...
by LodumS
Mon Nov 17, 2014 11:41 am
Forum: Archived threads
Topic: Unplanned ADSL Outage - HAT HEAD, NSW - In Progress
Replies: 9
Views: 563

Re: Unplanned ADSL Outage - HAT HEAD, NSW - In Progress

Update

Outage is still ongoing.

Current ETR is 18/11/2014 before close of business.
by LodumS
Tue Nov 11, 2014 11:25 am
Forum: Archived threads
Topic: Unplanned ADSL outage - CAMERON PARK, NSW – In progress
Replies: 7
Views: 606

Re: Unplanned ADSL outage - CAMERON PARK, NSW – In progress

UPDATE

Our supplier confirms the outage is still ongoing.

Currently there is No ETR advised by the supplier.

Exetel apologizes for any inconvenience this may have caused.
by LodumS
Tue Nov 11, 2014 11:23 am
Forum: Archived threads
Topic: Unplanned ADSL & PSTN outage - KINCUMBER, NSW – In progress
Replies: 3
Views: 516

Re: Unplanned ADSL & PSTN outage - KINCUMBER, NSW – In progr

UPDATE

Our wholesale supplier advises that the outage is still ongoing.

New ETR: 11/11/2014 on or before Close of business.

Exetel apologizes for any inconvenience this may have caused
by LodumS
Tue Nov 11, 2014 11:22 am
Forum: Archived threads
Topic: Unplanned ADSL outage - BULIMBA, QLD – In progres
Replies: 2
Views: 245

Re: Unplanned ADSL outage - BULIMBA, QLD – In progres

UPDATE

Our supplier confirms the outage is still ongoing.

Current ETR is on 13/11/2014 close of business.

Exetel apologizes for any inconvenience this may have caused.
by LodumS
Tue Nov 11, 2014 11:21 am
Forum: Archived threads
Topic: Unplanned ADSL Outage - OSBORNES FLAT, VIC - In Progress
Replies: 2
Views: 229

Re: Unplanned ADSL Outage - OSBORNES FLAT, VIC - In Progress

UPDATE

Our supplier confirms the outage is still ongoing.

Current ETR is on 13/11/2014 close of business.

Exetel apologizes for any inconvenience this may have caused.
by LodumS
Sun Nov 09, 2014 2:03 pm
Forum: Member facilities & usage meter
Topic: Members area mobile usage is including free SMS
Replies: 2
Views: 2212

Re: Members area mobile usage is including free SMS

Hi, I have a mobile service that is on the "ExeSim Saver" plan which is meant to have free SMS, but the usage meter in the members area is including SMS in the calculated usage. How do I get this fixed. Thanks in advance. Hi bigb, I have informed the sales department to look in to this. They will g...
by LodumS
Thu Oct 30, 2014 11:23 am
Forum: Archived threads
Topic: Unplanned ADSL Outage - STAPYLTON, QLD - In Progress
Replies: 3
Views: 310

Re: Unplanned ADSL Outage - STAPYLTON, QLD - In Progress

UPDATE

Issue is still being investigated.

Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.
by LodumS
Thu Oct 30, 2014 11:19 am
Forum: Archived threads
Topic: Unplanned ADSL outage - MILTON , NSW – In progress
Replies: 11
Views: 592

Re: Unplanned ADSL outage - MILTON , NSW – In progress

UPDATE

Issue is still being investigated.

Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.
by LodumS
Wed Oct 29, 2014 10:24 am
Forum: Archived threads
Topic: Unplanned ADSL outage - BRANYAN, QLD – Restored
Replies: 1
Views: 204

Unplanned ADSL outage - BRANYAN, QLD – Restored

Event Notification Location Affected : BRANYAN, QLD Event Start Time : 29/10/2014 06:00 EST Products Impacted : ADSL Additional Information : Most customers in the above mentioned area may experience connectivity issues. Root cause still being investigated. Number of Services Impacted : Unknown ETR...
by LodumS
Wed Oct 29, 2014 9:58 am
Forum: Archived threads
Topic: Unplanned Fibre outage - THE PONDS, NSW – Restored
Replies: 1
Views: 215

Unplanned Fibre outage - THE PONDS, NSW – Restored

Event Notification Location Affected: THE PONDS, NSW Event Start Time: 29/10/2014 09:30 EST Products Impacted - Fibre Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause still being investigated. Number of Services Impacted - Unknown ETR ...
by LodumS
Wed Oct 15, 2014 11:08 am
Forum: Archived threads
Topic: Unplanned ADSL Outage - Jandakot and Madina in WA
Replies: 2
Views: 243

Unplanned ADSL Outage - Jandakot and Madina in WA - Restored

Update

This outage has now been restored.

Restored at 14.05 on 14/10/2014

Apologies for the inconvenience caused.
by LodumS
Thu Oct 09, 2014 11:43 am
Forum: Archived threads
Topic: Unplanned ADSL Outage - COOLUM, QLD - Restored
Replies: 1
Views: 254

Unplanned ADSL Outage - COOLUM, QLD - Restored

Event Notification Location Affected : COOLUM, QLD Event Start Time : 09/10/2014 10:00 EDST Products Impacted : ADSL Additional Information : Root cause still being investigated. Number of Services Impacted : Unknown ETR : Still not specified Exetel apologizes for any inconvenience this may have ca...
by LodumS
Wed Oct 08, 2014 2:35 pm
Forum: Archived threads
Topic: Unplanned Corporate Data/ADSL Outage - ACT - In Progress
Replies: 4
Views: 587

Unplanned Corporate Data/ADSL Outage - ACT - In Progress

Event Notification Location Affected : Multiple suburbs, ACT Event Start Time : 8/10/2014 13:51 EST Products Impacted : Corporate Data/ADSL services Additional Information : Root cause still being investigated. ETR : Still not specified Exetel apologizes for any inconvenience this may have caused.