Search found 132 matches

by LodumS
Sat Apr 19, 2014 5:53 pm
Forum: Archived threads
Topic: Unplanned PSTN & ADSL Outage - TARNEIT, VIC- Restored
Replies: 5
Views: 431

Unplanned PSTN & ADSL Outage - TARNEIT, VIC- Restored

Location Affected : TARNEIT, VIC Event Start Time : 17/04/2014 18:00:00 AEST Products Impacted : PSTN, ADSL Additional Information : Most customers in the above mentioned area may experience connectivity issues and or phone issue. Root cause : Hardware related Number of Services Impacted : Unknown ...
by LodumS
Sat Apr 12, 2014 9:25 pm
Forum: Archived threads
Topic: Unplanned PSTN & ADSL Outage - WOLLONGONG, NSW - Restored
Replies: 6
Views: 2068

Unplanned PSTN & ADSL Outage - WOLLONGONG, NSW - In progress

Update

This service outage is still ongoing.

ETR : 18/04 7.00pm

Apologies for the inconvenience caused.
by LodumS
Mon Apr 07, 2014 2:23 pm
Forum: Archived threads
Topic: Unplanned PSTN/ADSL outage-CHRISTIE DOWNS, SA - Restored
Replies: 1
Views: 383

Unplanned PSTN/ADSL outage-CHRISTIE DOWNS, SA - Restored

Event Notification Location Affected: South Australia Suburbs Affected: CHRISTIE DOWNS Event Start Time: 06-04-2014 18:30 AEST Products Impacted: Phone & ADSL Additional Information: Most customers in the above mentioned area may experience phone issues &/or connectivity issue. Number of Services Im...
by LodumS
Sun Mar 30, 2014 6:31 pm
Forum: Telephone issues
Topic: Got adsl but no dial tone, just noise
Replies: 14
Views: 15323

Re: Got adsl but no dial tone, just noise

I have adsl but no dial tone, just noise. I called 80301000 - line checks failed with splitters and filters removed from wall (and handset too I think, ie nothing plugged in at all) and I was told a technician could be sent out to check the lines up to my block of flats. I was told if they found no...
by LodumS
Sat Mar 29, 2014 7:01 pm
Forum: ADSL connections
Topic: Wollongong Exchange outage
Replies: 3
Views: 36302

Re: Wollongong Exchange outage

Wondering if anyone can shed any light on this? My connection is dead as well as some clients on Telstra based ADSL2 connections. Been out for maybe an hour at best guess. Kindly note currently there are no reported outages in Wollongong. If you are still having an issue please email the connection...
by LodumS
Sat Mar 29, 2014 4:39 pm
Forum: Invoicing & billing
Topic: Blocked Internet - 72 hr grace period
Replies: 1
Views: 1425

Re: Blocked Internet - 72 hr grace period

I've had to make use of the 72hr grace period on my service, however the new Exetel website doesn't show the checkbox the old website had, to activate the grace period. Has the checkbox moved? Please note at the moment we are facing some technical issues with the website. However we are able to see...
by LodumS
Mon Mar 17, 2014 4:45 pm
Forum: Archived threads
Topic: Unplanned ADSL outage - AVONDALE, NSW – Restored
Replies: 10
Views: 967

Re: Unplanned ADSL outage - AVONDALE, NSW – Restored

Update:

This outage is now restored.

Exetel apologizes for any inconvenience this might have caused.
by LodumS
Mon Mar 17, 2014 4:39 pm
Forum: Archived threads
Topic: Unplanned ADSL Outage- WA (Madina) - In Progress
Replies: 2
Views: 338

Re: Unplanned ADSL Outage- WA (Madina) - In Progress

Update:

This service outage is still ongoing.

ETR: No ETR has been provided in this regard yet.

Apologies for the inconvenience caused.
by LodumS
Mon Mar 17, 2014 4:39 pm
Forum: Archived threads
Topic: Unplanned ADSL Outage- QLD (PEREGIAN SPRINGS) - In Progress
Replies: 3
Views: 425

Re: Unplanned ADSL Outage- QLD (PEREGIAN SPRINGS) - In Progr

Update:

This service outage is still ongoing.

ETR: 18/03/2014 close of business

Apologies for the inconvenience caused.
by LodumS
Sun Mar 16, 2014 10:36 am
Forum: Archived threads
Topic: Unplanned Fibre outage - MIDDLETON GRANGE, NSW – In progress
Replies: 1
Views: 282

Unplanned Fibre outage - MIDDLETON GRANGE, NSW – In progress

Event Notification

Event Start Time: 15/03/2014 11:00:00 EST

Products Impacted: Fibre services

Additional Information:
Most of the services affected are having authentication issues.

ETR: NO ETR given yet by the supplier

Exetel apologizes for any inconvenience this may have caused.
by LodumS
Sat Mar 15, 2014 5:52 pm
Forum: Archived threads
Topic: Unplanned ADSL outage - FAIRFIELD , NSW – In progress
Replies: 1
Views: 256

Re: Unplanned ADSL outage - FAIRFIELD , NSW – In progress

Update

This outage is now restored.

Exetel apologizes for any inconvenience this might have caused.
by LodumS
Sat Mar 15, 2014 5:06 pm
Forum: Archived threads
Topic: Unplanned ADSL outage - AVONDALE, NSW – Restored
Replies: 10
Views: 967

Re: Unplanned ADSL outage - AVONDALE, NSW – In progress

Update

The outage is still active.

Our supplier is unable to provide an ETR at this stage.

Exetel apologizes for any inconvenience this may have caused.
by LodumS
Sun Feb 16, 2014 11:10 pm
Forum: Archived threads
Topic: Unplanned ADSL outage - LIVERPOOL, NSW - In-progress
Replies: 5
Views: 989

Re: Unplanned ADSL outage - LIVERPOOL, NSW - In-progress

Update

ETR : No Estimated Time of Resolution at the moment.

Exetel apologizes for the inconvenience this may have caused.
by LodumS
Fri Jan 24, 2014 11:28 am
Forum: Archived threads
Topic: Unplanned ADSL outage - WAGGA, NSW - Restored
Replies: 9
Views: 926

Re: Unplanned ADSL outage - WAGGA, NSW - In Progress

UPDATE:

Outage status : Ongoing.

ETR : 24/01/14 Close of business.

Exetel apologizes for the inconvenience this may have caused.
by LodumS
Fri Jan 24, 2014 11:27 am
Forum: Archived threads
Topic: Unplanned ADSL outage - LIGHTNING RIDGE,NSW - Restored
Replies: 8
Views: 682

Re: Unplanned ADSL outage - LIGHTNING RIDGE,NSW - Restored

UPDATE:

Outage status : Restored

Exetel apologizes for the inconvenience this may have caused.