Search found 134 matches

by squeakytown
Sun Jun 30, 2013 8:41 pm
Forum: ADSL connections
Topic: Phone static and reduced modem DSL speed
Replies: 3
Views: 40103

Phone static and reduced modem DSL speed

Hi, Starting this morning I have been experiencing very slow internet. I found the modems normal DSL speed greatly reduced to 876/541 (normal is approx 4700/800). Each time I reboot the modem, a diffent speed is set, but the best its got to is 1600/600. I have also now notice the phone has a large a...
by squeakytown
Sun Feb 17, 2013 2:01 pm
Forum: Mobile services
Topic: Mini sims out of stock
Replies: 7
Views: 2036

Re: Mini sims out of stock

Thanks.

I just logged in again under my service id in the members area, selected order service - mobile , hit the order button, and mini sims shows out of stock.
If you confirm tomorrow their actucually is stock, I will go ahead and order.
Thanks.
by squeakytown
Sun Feb 17, 2013 10:25 am
Forum: Mobile services
Topic: Mini sims out of stock
Replies: 7
Views: 2036

Mini sims out of stock

Exetel,

Any idea when be stock will be in?

Thanks
by squeakytown
Tue Jan 22, 2013 8:32 am
Forum: Member facilities & usage meter
Topic: Usage Issue
Replies: 5
Views: 2008

Usage Issue

Hi, Currently I am on the OP3 plan with a 1am to 9am off peak time. Over this month I have seen higher peak usage than I would expect. This morning I setup approx 400mb to be downloaded after 1am. Below is the exetel website usage for today at 8:30am today. Note the off peak usage of 638mb would be ...
by squeakytown
Fri Oct 07, 2011 12:51 pm
Forum: Invoicing & billing
Topic: Years of Service Discount
Replies: 26
Views: 15976

Years of Service Discount

Hi,

I have been a member of Exetel sine July 2005. Is there a discount that should be applied after 6 years?

Thanks.
by squeakytown
Tue Oct 04, 2011 5:23 pm
Forum: ADSL connections
Topic: Moving ADSL2 Bundled Service
Replies: 3
Views: 347

Re: Moving ADSL2 Bundled Service

Thanks. I have rang another Exetel representative and got a different answer. The advice this time was my last move with Exetel has not been closed properly and is stopping me using the 'Move Service' option this time. The last move service was supposedly updated and I was told to try again. Unfortu...
by squeakytown
Tue Oct 04, 2011 10:19 am
Forum: ADSL connections
Topic: Moving ADSL2 Bundled Service
Replies: 3
Views: 347

Moving ADSL2 Bundled Service

Hi, My rental agreenment has been terninated and I have to move while in a contract period. I am currently on the OT-30 plan bundles with optus phone. I tried to use the 'Move Service' option to have my new location active for the 21st of October but the option does not seem to work. I was not promp...
by squeakytown
Tue Feb 22, 2011 12:33 pm
Forum: ADSL connections
Topic: Moving House - Keeping ADLS2
Replies: 4
Views: 949

Moving House - Keeping ADLS2

Hi, Does anybody know the chance of me keeping my optus adsl2 port when moving? I am only moving next door, but because the relocation is treated as a disconnection and my local exchange has no spare ports could my port be lost forever... Just wondering what the chances are (took me years to snag on...
by squeakytown
Mon Jan 31, 2011 3:37 pm
Forum: Member facilities & usage meter
Topic: New Plan Change cost for no contract
Replies: 3
Views: 1064

Re: New Plan Change cost for no contract

Thanks Corey,

Unfortunately the sales desk has advised they will NOT reimburse the cost I paid one month ago.
You must agree to a 12 month contract period on a new new plan.
by squeakytown
Thu Jan 27, 2011 3:49 pm
Forum: Member facilities & usage meter
Topic: New Plan Change cost for no contract
Replies: 3
Views: 1064

New Plan Change cost for no contract

Hi, I just paid Exetel to change my plan in Dec 2010 'OTAA' - Since my house is up for sale I had to choose a 'no contract period'. Exetel have now cancelled that new plan offered for Dec 2010 in Jan 2011 - one month later. Can you please tell me what Extel would charge me again to change to the equ...
by squeakytown
Mon Nov 22, 2010 2:24 pm
Forum: Member facilities & usage meter
Topic: When will the OTL-A Plan Prices be available for Members?
Replies: 2
Views: 1030

Re: When will the OTL-A Plan Prices be available for Members

Thanks - Becuase the move could be 3 months or more depending on a sale I am happy to change plans once for the better limits.

I just want to know when the eqivalent plans available for new customers would be available to existing customers?
by squeakytown
Mon Nov 22, 2010 12:19 pm
Forum: Member facilities & usage meter
Topic: When will the OTL-A Plan Prices be available for Members?
Replies: 2
Views: 1030

When will the OTL-A Plan Prices be available for Members?

New Users get the plan OTL-A for $43 per month while existing members have OTAA for $53 ($10 more for being a member?). I have to move soon so I need to have a no contract period which is an option of OTAA. So I just want to know when/if the OTL-A plan would be available to change to in the members ...
by squeakytown
Sun Aug 22, 2010 2:55 pm
Forum: Member facilities & usage meter
Topic: Usage Meter Issue - Usage Over-Reported
Replies: 47
Views: 10746

Re: Usage Meter Issue - Usage Over-Reported

Same here.
I have reported a fault.
I believe both the 21st and 22nd peak and non-peak usage has been 'swapped'. ie recorded in the opposite column.
by squeakytown
Thu Mar 04, 2010 11:22 am
Forum: ADSL connections
Topic: Exetel Plan Decomissioned
Replies: 2
Views: 292

Exetel Plan Decomissioned

I have received an email from exetel informing me my current plan is gone and I am to be charged an addition $5 a month. I understand this, but the letter does not identify the new plan Id or if the download/upload/excess chargers are to change. Am I to guess and match the new price with a plan that...
by squeakytown
Wed Feb 10, 2010 6:05 pm
Forum: ADSL connections
Topic: Modem Sync UP/Down Speed 3 times less
Replies: 4
Views: 340

Re: Modem Sync UP/Down Speed 3 times less

Thanks - Speed is back - a little higher than normal! 4544

Is forum the best way to get resync'ed or should I raise a fault?