Exetel customer help forum

Thank you. Please please escalate back to Telstra that I am below their threshold. I gladly consent to the fee as I have no other option available. (If it will help please raise a new fault?) Also I noticed with today's drop to 1406 sync download the upload sync dropped to 384. Before today it had a...

Hi - please provide any advice whatsoever...anyone... Exetel have advised that for the third time Telstra cannot do anything for my service and it's working to acceptable limits. As of now my sync rate is 1406 (down from a normal 4500 1 month ago, 3200 last week). Given Telstra attended the site on ...

Hi, While I already have an open issue, I want to raise this with the forum for further advice / clarification. The area I live in has been providing a stable 4500-5000 sync speed for the past 15 years. This is for various houses and providers within a radius of 200m. Over the last couple of months ...

Hi, Once more for the dummy... In the next few months I will be transferring the domain name registration and hosting to exetel for our surf club. I have already tested the free webhosting by installing our complete website there. The primary goal is to reduce costs as we are a 100% voluntary club. ...

Hi, The other thread was at a different location - I get look after our surf club Internet as well. The club is 80 years old but recently completely renovated with new wiring so I am hoping all is good. I have never experienced the situation with the modem and I am not as familiar with the to-link m...

Given the number of views on this post I thought I would provide an update of the resolution. Had to wait four weeks for technician due to backlog of NBN issues... Telstra turned up on date/time as provided, listened to the phone cracking away, jumped in his van went back to the local exchange, 5 mi...

Hi, Got a new adsl2/telephone bundle plan with exetel and was after some advice for my understanding what the issues might be. While the phone connection has been in place for 80 years, this is the first adsl connection. Exetel have run through all the normal tests and can find no issues. Ps. A faul...

Hi, Starting this morning I have been experiencing very slow internet. I found the modems normal DSL speed greatly reduced to 876/541 (normal is approx 4700/800). Each time I reboot the modem, a diffent speed is set, but the best its got to is 1600/600. I have also now notice the phone has a large a...

Thanks.

I just logged in again under my service id in the members area, selected order service - mobile , hit the order button, and mini sims shows out of stock.
If you confirm tomorrow their actucually is stock, I will go ahead and order.
Thanks.

Exetel,

Any idea when be stock will be in?

Thanks

Hi, Currently I am on the OP3 plan with a 1am to 9am off peak time. Over this month I have seen higher peak usage than I would expect. This morning I setup approx 400mb to be downloaded after 1am. Below is the exetel website usage for today at 8:30am today. Note the off peak usage of 638mb would be ...

Hi,

I have been a member of Exetel sine July 2005. Is there a discount that should be applied after 6 years?

Thanks.

Thanks. I have rang another Exetel representative and got a different answer. The advice this time was my last move with Exetel has not been closed properly and is stopping me using the 'Move Service' option this time. The last move service was supposedly updated and I was told to try again. Unfortu...

Hi, My rental agreenment has been terninated and I have to move while in a contract period. I am currently on the OT-30 plan bundles with optus phone. I tried to use the 'Move Service' option to have my new location active for the 21st of October but the option does not seem to work. I was not promp...

Hi, Does anybody know the chance of me keeping my optus adsl2 port when moving? I am only moving next door, but because the relocation is treated as a disconnection and my local exchange has no spare ports could my port be lost forever... Just wondering what the chances are (took me years to snag on...