Exetel customer help forum

Hi, Starting this morning I have been experiencing very slow internet. I found the modems normal DSL speed greatly reduced to 876/541 (normal is approx 4700/800). Each time I reboot the modem, a diffent speed is set, but the best its got to is 1600/600. I have also now notice the phone has a large a...

Thanks.

I just logged in again under my service id in the members area, selected order service - mobile , hit the order button, and mini sims shows out of stock.
If you confirm tomorrow their actucually is stock, I will go ahead and order.
Thanks.

Exetel,

Any idea when be stock will be in?

Thanks

Hi, Currently I am on the OP3 plan with a 1am to 9am off peak time. Over this month I have seen higher peak usage than I would expect. This morning I setup approx 400mb to be downloaded after 1am. Below is the exetel website usage for today at 8:30am today. Note the off peak usage of 638mb would be ...

Hi,

I have been a member of Exetel sine July 2005. Is there a discount that should be applied after 6 years?

Thanks.

Thanks. I have rang another Exetel representative and got a different answer. The advice this time was my last move with Exetel has not been closed properly and is stopping me using the 'Move Service' option this time. The last move service was supposedly updated and I was told to try again. Unfortu...

Hi, My rental agreenment has been terninated and I have to move while in a contract period. I am currently on the OT-30 plan bundles with optus phone. I tried to use the 'Move Service' option to have my new location active for the 21st of October but the option does not seem to work. I was not promp...

Hi, Does anybody know the chance of me keeping my optus adsl2 port when moving? I am only moving next door, but because the relocation is treated as a disconnection and my local exchange has no spare ports could my port be lost forever... Just wondering what the chances are (took me years to snag on...

Thanks Corey,

Unfortunately the sales desk has advised they will NOT reimburse the cost I paid one month ago.
You must agree to a 12 month contract period on a new new plan.

Hi, I just paid Exetel to change my plan in Dec 2010 'OTAA' - Since my house is up for sale I had to choose a 'no contract period'. Exetel have now cancelled that new plan offered for Dec 2010 in Jan 2011 - one month later. Can you please tell me what Extel would charge me again to change to the equ...

Thanks - Becuase the move could be 3 months or more depending on a sale I am happy to change plans once for the better limits.

I just want to know when the eqivalent plans available for new customers would be available to existing customers?

New Users get the plan OTL-A for $43 per month while existing members have OTAA for $53 ($10 more for being a member?). I have to move soon so I need to have a no contract period which is an option of OTAA. So I just want to know when/if the OTL-A plan would be available to change to in the members ...

Same here.
I have reported a fault.
I believe both the 21st and 22nd peak and non-peak usage has been 'swapped'. ie recorded in the opposite column.

I have received an email from exetel informing me my current plan is gone and I am to be charged an addition $5 a month. I understand this, but the letter does not identify the new plan Id or if the download/upload/excess chargers are to change. Am I to guess and match the new price with a plan that...

Thanks - Speed is back - a little higher than normal! 4544

Is forum the best way to get resync'ed or should I raise a fault?