Exetel customer help forum

I raised a billing fault to ensure I was not going to be billed for the 'non-peak' usage due to the plan change.

Exetel have contacted me and are going to move me to the 'Z' plan mid-month to ensure the new limits take effect now and there will be no excess charge.

I am happy with this arrangement.

I am another Exetel customer which has had my plan changed without notice to the 1gb peak/1gb non-peak plan. For the first two weeks of October I have been using my service as normal and using the desktop usage meter. My non-peak usage is at 4gb - is Exetel going to bill me $9 extra for non-peak whe...

I have Extel ADSL2 plan with optus telephone. At the bear minimum if a activate the VOIP option and use softphone... 1) Do people still ring my current telephone number and the old telephone rings ie my current number is unefffected? 2) If I want to voip I can use the softphone software to dial out ...

I want to turn on voice mail, how does it work? Is it like telstra 101?

Sorry - please disregard.

I powered off and on the modem and all is good.
Should or tried that first?

Getting 4mbs now from speed test.

For at least the last two days my adsl2 speed has reduced to around what I used to get on adsl 256/56? Exetel's speed test is consistently reporting only 150-300kbs. Through the months I have been on adsl2 is usually get 1.5mb to 2.5mbs and occassionally upto 3mbs. Modem stats are ... Statistics Dow...