Search found 143 matches

by squeakytown
Thu Dec 20, 2018 2:36 pm
Forum: Web space, mirror & blog services
Topic: Paid Hosting mydbadmin access
Replies: 3
Views: 662

Paid Hosting mydbadmin access

Hi,

Can you please advise what our Paid hosting mydbadmin url is and the user name password to use for access?
Service No : 0242966211

(Unlike the Free Website space I cannot find any details on our MyExetel account that indicate the access)

Thanks
Dave
by squeakytown
Thu Nov 15, 2018 12:17 pm
Forum: Web space, mirror & blog services
Topic: SSL certificates on paid web space
Replies: 1
Views: 595

SSL certificates on paid web space

Hi,

Can you please provide an update on the ability to apply a SSL Certificate to a paid Exetel Host website.
The goal is to enable https.

Thanks
by squeakytown
Thu Mar 29, 2018 8:44 am
Forum: Web space, mirror & blog services
Topic: Domain registration due
Replies: 0
Views: 1242

Domain registration due

Hi,

Just received an email from Exetel advising me to renew our domain name via myexetel. Due 27/Jun/18.

When I access the myexetel renew page I get the message...

"Your domain registration is not in the renewable status"

So...what am I supposed to do?
Is it too early?
by squeakytown
Mon Mar 19, 2018 5:06 pm
Forum: NBN and other Fibre Services
Topic: Speed increase not applied?
Replies: 5
Views: 1338

Re: Speed increase not applied?

FYI,

Download speed changed today.

Now getting 44/16 on a 50/20 plan.
by squeakytown
Sun Mar 18, 2018 1:42 pm
Forum: NBN and other Fibre Services
Topic: Speed increase not applied?
Replies: 5
Views: 1338

Re: Speed increase not applied?

Hi, I was half lucky! While Modem itself has been synced at the new plan of 50/20 (54999/22600) as of the 14th, only my upload was affected - increase from 4mb to 17mb. Downloads remain at exactly what they were before - around 22mb. Given the 5 days response - ill wait to Wednesday to open a ticket...
by squeakytown
Fri Jun 02, 2017 7:17 pm
Forum: Web space, mirror & blog services
Topic: Domain Registration Transfer
Replies: 7
Views: 2964

Re: Domain Registration Transfer

Hi,

I sent a copy of the email around 3pm today as requested.

Dave
by squeakytown
Fri Jun 02, 2017 12:37 pm
Forum: Web space, mirror & blog services
Topic: Domain Registration Transfer
Replies: 7
Views: 2964

Re: Domain Registration Transfer

Hi, Can you please provide an update on the transfer process? I noticed the 'Domain Registration' service against our Exetel Login has new disappeared. The bill for $48 has been reversed (which i was advise would happen) as we are going to renew as soon as the transfer completes to Exetel. The autom...
by squeakytown
Mon May 29, 2017 5:03 pm
Forum: Invoicing & billing
Topic: Invoice Adjustments for ADSL2 to NBN Change
Replies: 5
Views: 2219

Re: Invoice Adjustments for ADSL2 to NBN Change

Thanks. Please note, the customer number in the email from Exetel to be cancelled is for the new account created by Exetel for the NBN service (which they transferred some other of the services to - but not all). This new customer number has the active services for fibre, email and the free web spac...
by squeakytown
Sat May 27, 2017 10:44 am
Forum: Invoicing & billing
Topic: Invoice Adjustments for ADSL2 to NBN Change
Replies: 5
Views: 2219

Re: Invoice Adjustments for ADSL2 to NBN Change

Thanks - my apologies. Email spam checker had started treating all Exetel emails as spam. One email has me concerned. Notification that the adsl2 contract for is to be cancelled on the 9th June. While this is true it's the full email advising the account, customer web space and emails are all to be ...
by squeakytown
Fri May 26, 2017 4:26 pm
Forum: Invoicing & billing
Topic: Invoice Adjustments for ADSL2 to NBN Change
Replies: 5
Views: 2219

Invoice Adjustments for ADSL2 to NBN Change

Hi, Can you please check on the status of the billing adjustment request for customer 338240/237998? An email was sent to the sales representative on the 6th of May, and the proposed Exetel bill due at the end of this month was adjusted. I emailed billing 10 days ago and have received no response or...
by squeakytown
Tue May 23, 2017 7:29 am
Forum: Web space, mirror & blog services
Topic: Domain Registration Transfer
Replies: 7
Views: 2964

Re: Domain Registration Transfer

Hi,

Can you please advise the cost for
1) domain transfer
2) domain registration for a .com

Thanks
Dave
by squeakytown
Mon May 22, 2017 2:44 pm
Forum: Web space, mirror & blog services
Topic: Domain Registration Transfer
Replies: 7
Views: 2964

Domain Registration Transfer

Hi, I want to transfer the domain registration to Exetel which is due for renewal next month. I have access to the manage.opensrs.net settings and can unlock the domain ready for transfer. If I initiate a Domain Registration transfer under our Exetel account the details show 2 years @ $48. Is this t...
by squeakytown
Tue May 09, 2017 3:18 pm
Forum: VOIP
Topic: VOIP Activation Time
Replies: 6
Views: 2233

Re: VOIP Activation Time

Thank you very much. Over my 20 years with Exetel I have come to rely on the Exetel forum admins for prompt responses and actions. Your the reason I have stayed with Exetel. Great job guys! Exetel support emailed to advise the VoIP had been already complete. Although I have two email addresses again...
by squeakytown
Mon May 08, 2017 8:53 pm
Forum: VOIP
Topic: VOIP Activation Time
Replies: 6
Views: 2233

Re: VOIP Activation Time

Thanks for raising the ticket.

It's been 6 business days since the ticket was raised and I have not been contacted by phone or email.

Dave
by squeakytown
Sat Apr 29, 2017 3:20 pm
Forum: VOIP
Topic: VOIP Activation Time
Replies: 6
Views: 2233

VOIP Activation Time

Hi, Our local surfclub have been on the NBN 30 days now (end of March), and are still waiting on the VOIP switch over. Exetel Sales have been asked twice what the hold up is and the reply both times is 'we are on the list'... I have been part of a number of Exetel signups in my area since December l...