Search found 134 matches

by squeakytown
Fri May 26, 2017 4:26 pm
Forum: Invoicing & billing
Topic: Invoice Adjustments for ADSL2 to NBN Change
Replies: 5
Views: 1688

Invoice Adjustments for ADSL2 to NBN Change

Hi, Can you please check on the status of the billing adjustment request for customer 338240/237998? An email was sent to the sales representative on the 6th of May, and the proposed Exetel bill due at the end of this month was adjusted. I emailed billing 10 days ago and have received no response or...
by squeakytown
Tue May 23, 2017 7:29 am
Forum: Web space, mirror & blog services
Topic: Domain Registration Transfer
Replies: 7
Views: 2335

Re: Domain Registration Transfer

Hi,

Can you please advise the cost for
1) domain transfer
2) domain registration for a .com

Thanks
Dave
by squeakytown
Mon May 22, 2017 2:44 pm
Forum: Web space, mirror & blog services
Topic: Domain Registration Transfer
Replies: 7
Views: 2335

Domain Registration Transfer

Hi, I want to transfer the domain registration to Exetel which is due for renewal next month. I have access to the manage.opensrs.net settings and can unlock the domain ready for transfer. If I initiate a Domain Registration transfer under our Exetel account the details show 2 years @ $48. Is this t...
by squeakytown
Tue May 09, 2017 3:18 pm
Forum: VOIP
Topic: VOIP Activation Time
Replies: 6
Views: 1801

Re: VOIP Activation Time

Thank you very much. Over my 20 years with Exetel I have come to rely on the Exetel forum admins for prompt responses and actions. Your the reason I have stayed with Exetel. Great job guys! Exetel support emailed to advise the VoIP had been already complete. Although I have two email addresses again...
by squeakytown
Mon May 08, 2017 8:53 pm
Forum: VOIP
Topic: VOIP Activation Time
Replies: 6
Views: 1801

Re: VOIP Activation Time

Thanks for raising the ticket.

It's been 6 business days since the ticket was raised and I have not been contacted by phone or email.

Dave
by squeakytown
Sat Apr 29, 2017 3:20 pm
Forum: VOIP
Topic: VOIP Activation Time
Replies: 6
Views: 1801

VOIP Activation Time

Hi, Our local surfclub have been on the NBN 30 days now (end of March), and are still waiting on the VOIP switch over. Exetel Sales have been asked twice what the hold up is and the reply both times is 'we are on the list'... I have been part of a number of Exetel signups in my area since December l...
by squeakytown
Sun Apr 09, 2017 6:32 am
Forum: Networking issues
Topic: Change NBN IP back to our previous ADSL IP?
Replies: 5
Views: 2108

Re: Change NBN IP back to our previous ADSL IP?

Thanks for your time.

We have resolved the issue with the streaming site, and don't need to change our IP address.

Thanks
Dave
by squeakytown
Thu Apr 06, 2017 4:31 pm
Forum: Networking issues
Topic: Change NBN IP back to our previous ADSL IP?
Replies: 5
Views: 2108

Re: Change NBN IP back to our previous ADSL IP?

Hi,

I have PM you the two IP's.
by squeakytown
Thu Apr 06, 2017 6:39 am
Forum: Networking issues
Topic: Change NBN IP back to our previous ADSL IP?
Replies: 5
Views: 2108

Change NBN IP back to our previous ADSL IP?

Hi, Our not for profit surf club just moved from adsl to NBN, and with the new account gained a new external IP. We are currently having some issues with a streaming company who want to charge us a monthly rate as part of the need to change our IP. I want to know if it's possible Exetel could assign...
by squeakytown
Sun Apr 02, 2017 2:02 pm
Forum: Modem issues
Topic: ZTE H268A Traffic Statistics and Remote Management
Replies: 1
Views: 3861

ZTE H268A Traffic Statistics and Remote Management

Hi, Exetel are now supplying the ZTE H268A as the NBN Modem/Router. I have been unable to locate any detailed documentation for the configuration options other than the simple user setup guides. Can you please provide a detailed guide, or advise where the internet statistics are shown (similar to wh...
by squeakytown
Fri Mar 17, 2017 8:01 am
Forum: NBN and other Fibre Services
Topic: NBN connection missed
Replies: 5
Views: 1797

Re: NBN connection missed

Thanks,I'm have received a couple of emails from sales. They have confirmed the new NBN request is under a new separate Exetel account. I am a little concerned about the existing other Exetel services we have under the original Exetel account for web hosting and domain hosting. I have asked how the ...
by squeakytown
Mon Mar 13, 2017 4:47 pm
Forum: NBN and other Fibre Services
Topic: NBN connection missed
Replies: 5
Views: 1797

Re: NBN connection missed

Hi, The Exetel Support service rang me to advise the NBN Application had been rejected by the NBN. While a mobile number was provided on the application form, NBN did not attempt to make contact before, on or after the expected activation date (Premises was also maned from 9-5 on the activation date...
by squeakytown
Fri Mar 10, 2017 7:12 pm
Forum: NBN and other Fibre Services
Topic: NBN connection missed
Replies: 5
Views: 1797

NBN connection missed

Hi,

0242966211 was due to be connected to the NBN yesterday.
This did not occur and I have not heard anything from NBN or Exetel.

Can you please provide an update?

Thanks
by squeakytown
Mon Feb 20, 2017 3:24 pm
Forum: NBN and other Fibre Services
Topic: New NBN Order Summary - doesn't show VOIP
Replies: 1
Views: 1016

New NBN Order Summary - doesn't show VOIP

Hi am just putting in a new Order for a friend for Exetel NBN. I selected 'Keep current number' ($15 charge) and put in Optus/Account number (They are with Exetel adsl bundled). The Exetel Order summary page does not show the VOIP Transfer charge of $15 nor any of the VOIP transfer request details u...
by squeakytown
Fri Jan 27, 2017 7:07 am
Forum: Mobile services
Topic: Mobile service status active
Replies: 3
Views: 1269

Re: Mobile service status active

Yes