Search found 141 matches

by squeakytown
Thu Apr 06, 2017 6:39 am
Forum: Networking issues
Topic: Change NBN IP back to our previous ADSL IP?
Replies: 5
Views: 2401

Change NBN IP back to our previous ADSL IP?

Hi, Our not for profit surf club just moved from adsl to NBN, and with the new account gained a new external IP. We are currently having some issues with a streaming company who want to charge us a monthly rate as part of the need to change our IP. I want to know if it's possible Exetel could assign...
by squeakytown
Sun Apr 02, 2017 2:02 pm
Forum: Modem issues
Topic: ZTE H268A Traffic Statistics and Remote Management
Replies: 1
Views: 4143

ZTE H268A Traffic Statistics and Remote Management

Hi, Exetel are now supplying the ZTE H268A as the NBN Modem/Router. I have been unable to locate any detailed documentation for the configuration options other than the simple user setup guides. Can you please provide a detailed guide, or advise where the internet statistics are shown (similar to wh...
by squeakytown
Fri Mar 17, 2017 8:01 am
Forum: NBN and other Fibre Services
Topic: NBN connection missed
Replies: 5
Views: 1957

Re: NBN connection missed

Thanks,I'm have received a couple of emails from sales. They have confirmed the new NBN request is under a new separate Exetel account. I am a little concerned about the existing other Exetel services we have under the original Exetel account for web hosting and domain hosting. I have asked how the ...
by squeakytown
Mon Mar 13, 2017 4:47 pm
Forum: NBN and other Fibre Services
Topic: NBN connection missed
Replies: 5
Views: 1957

Re: NBN connection missed

Hi, The Exetel Support service rang me to advise the NBN Application had been rejected by the NBN. While a mobile number was provided on the application form, NBN did not attempt to make contact before, on or after the expected activation date (Premises was also maned from 9-5 on the activation date...
by squeakytown
Fri Mar 10, 2017 7:12 pm
Forum: NBN and other Fibre Services
Topic: NBN connection missed
Replies: 5
Views: 1957

NBN connection missed

Hi,

0242966211 was due to be connected to the NBN yesterday.
This did not occur and I have not heard anything from NBN or Exetel.

Can you please provide an update?

Thanks
by squeakytown
Mon Feb 20, 2017 3:24 pm
Forum: NBN and other Fibre Services
Topic: New NBN Order Summary - doesn't show VOIP
Replies: 1
Views: 1094

New NBN Order Summary - doesn't show VOIP

Hi am just putting in a new Order for a friend for Exetel NBN. I selected 'Keep current number' ($15 charge) and put in Optus/Account number (They are with Exetel adsl bundled). The Exetel Order summary page does not show the VOIP Transfer charge of $15 nor any of the VOIP transfer request details u...
by squeakytown
Fri Jan 27, 2017 7:07 am
Forum: Mobile services
Topic: Mobile service status active
Replies: 3
Views: 1412

Re: Mobile service status active

Yes
by squeakytown
Thu Jan 26, 2017 6:41 pm
Forum: Mobile services
Topic: Mobile service status active
Replies: 3
Views: 1412

Mobile service status active

Hi,

My mobile was ported away from Exetel about 2 weeks ago.
The MyExetel page still shows the mobile account service as active.

When will this disappear or at least say cancelled?

Thanks
Dave
by squeakytown
Sat Jan 14, 2017 6:10 pm
Forum: NBN and other Fibre Services
Topic: ADSL2 plan decom and billing adjustments
Replies: 5
Views: 1663

Re: ADSL2 plan decom and billing adjustments

Unfortunately the Feb invoice is missing the reversals for the billed and paid Dec/Jan services which were disconnected during this time. I have sent another email to billing. The previous email was referred by the Helpdesk and never responded to by billing. I can only hope this new email is progres...
by squeakytown
Tue Jan 10, 2017 3:18 pm
Forum: NBN and other Fibre Services
Topic: ADSL2 plan decom and billing adjustments
Replies: 5
Views: 1663

Re: ADSL2 plan decom and billing adjustments

Thanks, The Helpdesk contacted me on Saturday and the VIOP issue has been resolved. Unfortunately no one emailed or phoned regarding the billing issue. As of today I can see the adsl plan entry has been removed from MyExetel page. An invoice was generated for $0 which I assume represents no charge f...
by squeakytown
Fri Jan 06, 2017 3:15 pm
Forum: NBN and other Fibre Services
Topic: ADSL2 plan decom and billing adjustments
Replies: 5
Views: 1663

ADSL2 plan decom and billing adjustments

Hi, I have been moved from Exetel ADSL2 to NBN. Can you please let me know if Exetel will automatically cancel the old ADSL2 plan and apply the prorata reversals to the next invoice or do I need to cancel the plan? I have emailed provisioning already regarding incorrect billing for Dec prorata and a...
by squeakytown
Fri Jan 06, 2017 7:24 am
Forum: Mobile services
Topic: Mobile Account Number for porting away from Exetel
Replies: 12
Views: 4214

Mobile Account Number for porting away from Exetel

Hi,

Can you please let me know my mobile account number for porting purposes?

I can't find it on the Exetel invoice or site.

Thanks
by squeakytown
Thu Jan 05, 2017 7:57 pm
Forum: Mobile services
Topic: Transfer mobile number to new nano sim
Replies: 1
Views: 1406

Transfer mobile number to new nano sim

Hi,
I have a new Optus nano SIM I want to transfer my Exetel plan to.
Optus can't do it, can you please advise how to get my mobile number onto the new SIM I already have?
Both are Optus SIMS.
Thanks'
by squeakytown
Thu Dec 15, 2016 11:55 am
Forum: NBN and other Fibre Services
Topic: ADSL to FTTN Status
Replies: 1
Views: 769

ADSL to FTTN Status

Hi, While this has been asked before I am going to do it again for myself. Exetel can you please provide a better way of providing the status of an application request? When you apply you get an immediate email, and the myextel page says pending - which is a good start... But thats it - Pending with...
by squeakytown
Thu Sep 01, 2016 7:29 am
Forum: ADSL connections
Topic: sync but no Radius auth?
Replies: 14
Views: 3143

Re: sync but no Radius auth?

Same here.
I also support a customer across the road and they are still connected fine (Exetel - Same Exchange/node).