Exetel customer help forum

Exetel helpdesk advised I had to add another A record for www.shellharboursurfclub.com Website works for shellharboursurfclub.com (no www) Not sure why this was not presetup? I notice the entries crated for me include two identical A records for just the host name…should one of those been the www on...

Hi, I have domain and web hosting for shellharboursurfclub.com I am just changing over from the current hoster server101. I just updated the Domain Manage Named servers primary and secondary to ns1.exetel.com.au and ns2.exetel.com.au and the domain is failing to load the website in web browsers. Ple...

Don't worry,

The DNS was not beeing used by IE for some reason. Did it on another PC it worked OK.
Ready to change Domain registration Named Hosts and do the swap.

I added the entry 220.233.0.22 www.shellharboursurfclub.com
To my host and the ping confirmed its in place.

When I try the URL www.shellharboursurfclub.com
Its still taking me to the real domain site?

Thanks is this the ip against my a record?

Can you explain what you mean by 'point your hosts file'?

I under stand the current provider has a map to the virtual domain at their site.
But I don't know the virtual URL path to the exetel webspace site.

Thanks

Hi, I have place a copy of my working website onto the new webhost space provided by Exetel. All items where copied into the public_html folder provided including the index.html Currently the Domain name is still operating at the other current provider. Is there a URL available to be able to test th...

Thanks.

How long does web and domain hosting take to provide once I order them from Exetel?
Our current hosters agreement experiment in 2weeks.

Hi, I had from my limited understanding from previous questions that the free website could replace web hosting.

Can you please advise what is provided by Exetels Domain Hosting and what control it provides.
Thanks

Hi, I have not received any correspondence for ticket '8111040' so I will put my updates here. I have gone ahead setup the new Email hosting and the domain emails are now being sent there correctly (step 3). I have gained understanding that since the domain registration is already paid upto 2017-06-...

Thanks, Can I ask for some technical assistance in what steps I need to do to move the domain registration/domain hosting/email hosting? Currently everything is with the one company - server101 Our contract expires in 2 weeks. I want to : 1) Transfer Domain Registration to Exetel (domain is register...

Hi, I am now ready to transfer the domain hosting to Exetel and map the domain to the free Exetel web URL I have setup. Should I change the mapping first to the Exetel URL at the current host and then request the transfer? The domain is a .com - how long would it take to transfer and what sort of do...

Hi, There are no other devices on the line (foxtel, alarm etc). The issue occurs when the modem is plugged directly into the socket and phone used on a filtered second socket or both together using the correct phone/adsl sockets on a splitter. There are no other junctions on the the line. No MDF and...

Hi, Over the past 8 months I have been experiencing various lower than normal sync rates. The connection is stable, just the sync speeds are lower than I have had and all my neighbours still get. Various faults have been raised, Teltra visits and work completed when things get worse than the new nor...

Hi, Do we know how far (from exchange to pit outside premises or node) the existing route will be bypassed? The reason I ask is that the technician who attended the site on the 14th Jan advised quote'...there is a fault just outside the premises causing a large amount of errors...' To date Telstra h...