Exetel customer help forum

Hi, I have not received any correspondence for ticket '8111040' so I will put my updates here. I have gone ahead setup the new Email hosting and the domain emails are now being sent there correctly (step 3). I have gained understanding that since the domain registration is already paid upto 2017-06-...

Thanks, Can I ask for some technical assistance in what steps I need to do to move the domain registration/domain hosting/email hosting? Currently everything is with the one company - server101 Our contract expires in 2 weeks. I want to : 1) Transfer Domain Registration to Exetel (domain is register...

Hi, I am now ready to transfer the domain hosting to Exetel and map the domain to the free Exetel web URL I have setup. Should I change the mapping first to the Exetel URL at the current host and then request the transfer? The domain is a .com - how long would it take to transfer and what sort of do...

Hi, There are no other devices on the line (foxtel, alarm etc). The issue occurs when the modem is plugged directly into the socket and phone used on a filtered second socket or both together using the correct phone/adsl sockets on a splitter. There are no other junctions on the the line. No MDF and...

Hi, Over the past 8 months I have been experiencing various lower than normal sync rates. The connection is stable, just the sync speeds are lower than I have had and all my neighbours still get. Various faults have been raised, Teltra visits and work completed when things get worse than the new nor...

Hi, Do we know how far (from exchange to pit outside premises or node) the existing route will be bypassed? The reason I ask is that the technician who attended the site on the 14th Jan advised quote'...there is a fault just outside the premises causing a large amount of errors...' To date Telstra h...

Hi,

Telstra had advised '..they need to arrange a POI (point of interface) change to restore your service'.

Can some summarise what this means?

Thanks.
Dave.

Ok by the time you read this both phone and modem have been disconnected.

I'll wait for 1 hour before reconnecting the modem to check for an update on this post.

Thanks

Thank you. Please please escalate back to Telstra that I am below their threshold. I gladly consent to the fee as I have no other option available. (If it will help please raise a new fault?) Also I noticed with today's drop to 1406 sync download the upload sync dropped to 384. Before today it had a...

Hi - please provide any advice whatsoever...anyone... Exetel have advised that for the third time Telstra cannot do anything for my service and it's working to acceptable limits. As of now my sync rate is 1406 (down from a normal 4500 1 month ago, 3200 last week). Given Telstra attended the site on ...

Hi, While I already have an open issue, I want to raise this with the forum for further advice / clarification. The area I live in has been providing a stable 4500-5000 sync speed for the past 15 years. This is for various houses and providers within a radius of 200m. Over the last couple of months ...

Hi, Once more for the dummy... In the next few months I will be transferring the domain name registration and hosting to exetel for our surf club. I have already tested the free webhosting by installing our complete website there. The primary goal is to reduce costs as we are a 100% voluntary club. ...

Hi, The other thread was at a different location - I get look after our surf club Internet as well. The club is 80 years old but recently completely renovated with new wiring so I am hoping all is good. I have never experienced the situation with the modem and I am not as familiar with the to-link m...

Given the number of views on this post I thought I would provide an update of the resolution. Had to wait four weeks for technician due to backlog of NBN issues... Telstra turned up on date/time as provided, listened to the phone cracking away, jumped in his van went back to the local exchange, 5 mi...

Hi, Got a new adsl2/telephone bundle plan with exetel and was after some advice for my understanding what the issues might be. While the phone connection has been in place for 80 years, this is the first adsl connection. Exetel have run through all the normal tests and can find no issues. Ps. A faul...