Search found 344 matches

by shehanw
Tue May 08, 2018 10:18 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 5
Views: 1072

Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Locations Affected : Multiple Suburbs, NSW Event Start : 08/05/2018 10:05 AEST Products Impacted: Fibre Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause : Still under investigation. Estimated Resolution : Unable to provide an ETR at th...
by shehanw
Thu Mar 15, 2018 4:09 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 1
Views: 631

Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Locations Affected : Multiple Suburbs, NSW Event Start : 15/03/2018, 3:30 AEST Products Impacted: Fibre Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause : Still under investigation by the wholesale supplier technicians Estimated Resolu...
by shehanw
Tue Mar 06, 2018 11:26 am
Forum: Archived threads
Topic: Unplanned Network Outage - Multiple Suburbs, VIC
Replies: 1
Views: 340

Re: Unplanned Network Outage - Multiple Suburbs, VIC

Update

Our supplier advises that the outage has been successfully Restored.

Action Taken : Faulty hardware replaced.

Apologies for any inconvenience caused.

Kindly power cycle your modem / router and test the service.
by shehanw
Tue Mar 06, 2018 10:30 am
Forum: Archived threads
Topic: Unplanned Network Outage - Multiple Suburbs, NSW
Replies: 5
Views: 735

Re: Unplanned Network Outage - Multiple Suburbs, NSW

Update

Our supplier advises that the outage has been successfully Restored.

Action Taken : Ausgrid Power is back safely all services should be restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem / router and test the service.
by shehanw
Mon Feb 19, 2018 12:07 pm
Forum: Telephone issues
Topic: No Dial Tone (Again) ADSL Fine.
Replies: 3
Views: 1071

Re: No Dial Tone (Again) ADSL Fine.

Please accept our sincere apologies, We would like to help you resolve this matter permanently. Therefore, could you please PM the number in question so we can assist you better.
by shehanw
Wed Feb 14, 2018 11:44 am
Forum: Archived threads
Topic: Possible Fibre Network Outage - Multiple Suburbs, QLD
Replies: 22
Views: 2865

Re: Possible Fibre Network Outage - Multiple Suburbs, QLD

Update : Investigation is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.
by shehanw
Wed Feb 14, 2018 11:33 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW & QLD
Replies: 2
Views: 594

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW &

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.
by shehanw
Thu Feb 08, 2018 12:33 pm
Forum: Archived threads
Topic: Unplanned Fibre Network outage - Lara, VIC
Replies: 2
Views: 433

Re: Unplanned Fibre Network outage - Lara, VIC

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
by shehanw
Wed Feb 07, 2018 9:33 am
Forum: Archived threads
Topic: Unplanned Fibre Network outage - Lara, VIC
Replies: 2
Views: 433

Unplanned Fibre Network outage - Lara, VIC

Event Notification, Location Affected: Lara, VIC Start time of event: 07/02/2018 00:30 AEST Products Impacted: Fibre Root cause : Still being investigated. ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR. Additional Information: Most customers in the ab...
by shehanw
Thu Jan 25, 2018 9:52 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Lara, VIC
Replies: 1
Views: 361

Unplanned Fibre Network Outage - Lara, VIC

Event Notification Location Affected: Lara, VIC Event Start Time: 25/01/2018 05:00 AEST Products Impacted : Fibre Additional Information: Most customers in the above mentioned area may experience connectivity issues. ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us ...
by shehanw
Tue Jan 09, 2018 10:12 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Cardiff, NSW
Replies: 1
Views: 368

Unplanned Fibre Network Outage - Cardiff, NSW

Event Notification Location Affected: Cardiff, NSW Event Start Time: 09/01/2018 Products Impacted : Fibre Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause : Still being investigated. Exetel apologizes for any inconvenience this may hav...
by shehanw
Wed Dec 20, 2017 11:22 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Multiple Suburbs, SA
Replies: 2
Views: 425

Re: Unplanned ADSL Network Outage - Multiple Suburbs, SA

Update

Outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Exetel apologies for any inconvenience this may have caused
by shehanw
Tue Dec 19, 2017 1:47 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple suburbs, NSW
Replies: 6
Views: 1668

Re: Unplanned Fibre Network Outage - Multiple suburbs, NSW

Update:

Outage is still ongoing.

Supplier technician is on site working on replacing a faulty card.

Further investigations are underway ETA 5.00PM AEST.

Exetel apologizes for any inconvenience this may have caused.
by shehanw
Wed Dec 13, 2017 2:44 pm
Forum: Archived threads
Topic: Possible ADSL Network Outage - Multiple Suburbs, NSW
Replies: 1
Views: 540

Possible ADSL Network Outage - Multiple Suburbs, NSW

Event Notification Location Affected: Multiple Suburbs, NSW Event Start Time: 13/12/2017 AM Products Impacted : ADSL Additional Information: Some customers in the above mentioned area may experience a complete disruption on the connection. Root cause : Still being investigated. Exetel apologizes for...
by shehanw
Wed Dec 13, 2017 9:51 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple suburbs, NSW, ACT
Replies: 2
Views: 508

Re: Unplanned Fibre Network Outage - Multiple suburbs, NSW,

Update

Outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Exetel apologize for any inconvenience this may have caused.