Search found 344 matches

by shehanw
Fri Dec 01, 2017 11:44 am
Forum: Archived threads
Topic: Possible Fibre Network Outage - Multiple Suburbs, QLD
Replies: 2
Views: 679

Re: Possible Fibre Network Outage - Multiple Suburbs, QLD

Update

The possible outage situation is still ongoing. Our network engineers are currently working on this issue.

Root cause : Still Investigating

Exetel apologize for any inconvenience this may have caused.
by shehanw
Fri Dec 01, 2017 9:19 am
Forum: Archived threads
Topic: Possible Fibre Network Outage - Multiple Suburbs, QLD
Replies: 2
Views: 679

Possible Fibre Network Outage - Multiple Suburbs, QLD

Event Notification Location Affected: Multiple Suburbs, QLD Event Start Time: 01/12/2017 AM Products Impacted : Fibre Additional Information: Some customers in the above mentioned area may experience connectivity issues on the service. Root cause : Still being investigated. Exetel apologizes for any...
by shehanw
Mon Nov 27, 2017 11:13 am
Forum: Archived threads
Topic: Possible ADSL Network Outage - Multiple Suburbs, WA
Replies: 5
Views: 1062

Re: Possible ADSL Network Outage - Multiple Suburbs, WA

Update

The possible outage situation is still ongoing. Our supplier network engineers are currently working on this issue.

Root cause : Still Investigating

Exetel apologize for any inconvenience this may have caused.
by shehanw
Sun Nov 26, 2017 12:54 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - BIGGERA WATERS, QLD
Replies: 4
Views: 1177

Re: Unplanned Fibre Network Outage - BIGGERA WATERS, QLD

Update

Supplier technicians are on-site and working on the situation.

Root cause : Still being investigated.

Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.
by shehanw
Sun Nov 26, 2017 9:50 am
Forum: Archived threads
Topic: Possible Fibre Network Outage - NSW - In progress
Replies: 5
Views: 848

Possible Fibre Network Outage - NSW - In progress

Event Notification, Location Affected: Multiple Suburbs, NSW Event Start : 26-11-2017 Products Impacted: Fibre Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause : Still Investigating Exetel apologies for any inconvenience this may have ...
by shehanw
Mon Nov 20, 2017 5:24 pm
Forum: Archived threads
Topic: Possible Fibre Network Outage - SA and NT - In progress
Replies: 4
Views: 886

Re: Possible Fibre Network Outage - SA and NT - In progress

Most of the services are back to normal speed and our supplier is in the process of investigating the matter.

Root cause : Still Investigating

Exetel apologies for any inconvenience this may have caused.
by shehanw
Fri Nov 17, 2017 10:33 am
Forum: Archived threads
Topic: Unplanned Fiber Network Outage - Wandi , WA
Replies: 6
Views: 708

Re: Unplanned Fiber Network Outage - Wandi , WA

Update, This outage seem to have rolled back. Investigations are being carried out by our engineers for a quick resolution. Most customers may experience intermittent service during this incident. Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of resolut...
by shehanw
Mon Nov 13, 2017 11:30 am
Forum: Archived threads
Topic: Possible Fibre Network Outage - AVELEY, WA - In progress
Replies: 11
Views: 1302

Re: Possible Fibre Network Outage - AVELEY, WA - In progress

Update

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.
by shehanw
Tue Nov 07, 2017 9:50 am
Forum: Archived threads
Topic: Unplanned ADSL/PSTN Network Outage- Kaleen-ACT - In progress
Replies: 5
Views: 699

Re: Unplanned ADSL/PSTN Network Outage- Kaleen-ACT - In prog

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Extended to 08/11/2017 close of business.

Exetel apologizes for any inconvenience this may have caused.
by shehanw
Tue Nov 07, 2017 9:41 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 19
Views: 2282

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Update,

Outage is still ongoing.

Most of the services are online after the temporary fix.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.
by shehanw
Sat Nov 04, 2017 4:07 pm
Forum: Archived threads
Topic: Unplanned ADSL Outage - Multiple Suburbs -VIC -In progress
Replies: 2
Views: 401

Re: Unplanned ADSL Outage - Multiple Suburbs -VIC -In progre

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
by shehanw
Sat Nov 04, 2017 3:47 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 19
Views: 2282

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR. But the supplier has done a temporary fix to minimize the number of impacted services.

Exetel apologizes for any inconvenience this may have caused.
by shehanw
Sat Nov 04, 2017 3:43 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Caloundra, QLD
Replies: 4
Views: 672

Re: Unplanned ADSL Network Outage - Caloundra, QLD

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.
by shehanw
Sat Nov 04, 2017 3:35 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - National
Replies: 14
Views: 2520

Re: Unplanned ADSL Network Outage - National

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR. But the supplier has done a temporary fix to minimize the number of impacted services.

Exetel apologizes for any inconvenience this may have caused.
by shehanw
Sat Nov 04, 2017 11:24 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Jordan Springs, NSW
Replies: 1
Views: 616

Unplanned Fibre Network Outage - Jordan Springs, NSW

Event Notification, Location Affected: Jordan Springs, NSW Event Start : 04-11-2017 Products Impacted: Fibre Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause : Still Investigating Estimated Resolution : Our wholesale supplier is unable...