Search found 344 matches

by shehanw
Fri Nov 03, 2017 10:54 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 19
Views: 1984

Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Event Notification, Location Affected: Multiple suburbs, NSW Event Start : 01-11-2017 Products Impacted: Fibre (HFC) Additional Information: Most customers in the above mentioned area may experience browsing issues. Root cause : Still Investigating Estimated Resolution : Our wholesale supplier is un...
by shehanw
Tue Oct 31, 2017 9:36 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - National
Replies: 14
Views: 2379

Re: Unplanned ADSL Network Outage - National

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR. But the supplier has done a temporary fix to minimize the number of impacted services.

Exetel apologizes for any inconvenience this may have caused.
by shehanw
Fri Oct 20, 2017 1:50 pm
Forum: Archived threads
Topic: Emergency Maintenance work - Fibre - NSW
Replies: 1
Views: 473

Re: Emergency Maintenance work - Fibre - NSW

UPDATE

Maintenance was successfully carried out during the scheduled time.

Exetel apologize for any inconvenience caused.
by shehanw
Mon Oct 09, 2017 5:13 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Multiple Suburbs, WA
Replies: 1
Views: 550

Re: Unplanned ADSL Network Outage - Multiple Suburbs, WA

Update

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Exetel apologize for any inconvenience caused.
by shehanw
Mon Oct 09, 2017 5:03 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Bonshaw, VIC
Replies: 1
Views: 471

Re: Unplanned Fibre Network Outage - Bonshaw, VIC

Update

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Exetel apologize for any inconvenience caused.
by shehanw
Mon Sep 25, 2017 4:46 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - BELLA VISTA, NSW
Replies: 104
Views: 17781

Re: Unplanned ADSL Network Outage - BELLA VISTA, NSW

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier estimates the issue will be investigated on or before 28/09/2017.

Exetel apologizes for any inconvenience this may have caused.
by shehanw
Mon Sep 25, 2017 4:42 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Parklea, NSW - In Progress
Replies: 106
Views: 19809

Re: Unplanned ADSL Network Outage - Parklea, NSW - In Progre

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.
by shehanw
Mon Sep 18, 2017 12:03 pm
Forum: Archived threads
Topic: Unplanned ADSL/FIBRE Network Outage - Multiple Suburbs, VIC
Replies: 1
Views: 469

Unplanned ADSL/FIBRE Network Outage - Multiple Suburbs, VIC

Event Notification Locations Affected: Multiple Suburbs , VIC Event Start : 18-09-2017 Products Impacted: ADSL/FIBRE Additional Information: Customers in the above mentioned area may experience connectivity issues. Root cause : Still being investigated Estimated Resolution : We are unable to provide...
by shehanw
Wed Sep 13, 2017 1:43 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Multiple Suburbs, NSW
Replies: 1
Views: 801

Re: Unplanned ADSL Network Outage - Multiple Suburbs, NSW

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
by shehanw
Wed Sep 13, 2017 9:29 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - BELLA VISTA, NSW
Replies: 104
Views: 17781

Re: Unplanned ADSL Network Outage - BELLA VISTA, NSW

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier estimates the issue will be investigated on or before 14/09/2017.

Exetel apologizes for any inconvenience this may have caused.
by shehanw
Wed Sep 13, 2017 9:22 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Parklea, NSW - In Progress
Replies: 106
Views: 19809

Re: Unplanned ADSL Network Outage - Parklea, NSW - In Progre

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.
by shehanw
Wed Sep 13, 2017 9:16 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Multiple Suburbs, NSW
Replies: 1
Views: 801

Unplanned ADSL Network Outage - Multiple Suburbs, NSW

Event Notification Locations Affected: Multiple Suburbs , NSW Event Start : 13-09-2017 Products Impacted: ADSL Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause : Still being investigated Estimated Resolution : We are unable to provide ...
by shehanw
Thu Sep 07, 2017 1:32 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - BELLA VISTA, NSW
Replies: 104
Views: 17781

Re: Unplanned ADSL Network Outage - BELLA VISTA, NSW

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier estimates the issue will be investigated on or before 14/09/2017.

Exetel apologizes for any inconvenience this may have caused.
by shehanw
Thu Sep 07, 2017 1:31 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Parklea, NSW - In Progress
Replies: 106
Views: 19809

Re: Unplanned ADSL Network Outage - Parklea, NSW - In Progre

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.
by shehanw
Sat Sep 02, 2017 11:55 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Parklea, NSW - In Progress
Replies: 106
Views: 19809

Re: Unplanned ADSL Network Outage - Parklea, NSW - In Progre

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.