Search found 115 matches

by Imran.Hossen
Mon Mar 03, 2014 12:16 am
Forum: Archived threads
Topic: Unplanned ADSL outage - Cranbourne North, VIC – In progress
Replies: 6
Views: 572

Unplanned ADSL outage - Cranbourne North, VIC – In Progress

Update

Outage is still ongoing.

ETR : 04th of March 2014 7.00 PM

Exetel apologizes for the inconvenience this may have caused.
by Imran.Hossen
Mon Mar 03, 2014 12:13 am
Forum: Archived threads
Topic: Unplanned PSTN outage - WARNERS BAY, NSW – In progress
Replies: 11
Views: 1340

Unplanned PSTN outage - WARNERS BAY, NSW – In Progress

UPDATE

This outage is still ongoing.

Currently there is no ETR at this stage.

Exetel apologizes for any inconvenience this may have caused.
by Imran.Hossen
Sun Mar 02, 2014 7:12 pm
Forum: Archived threads
Topic: Unplanned ADSL outage - TWEED HEADS, NSW / QLD - In progress
Replies: 2
Views: 388

Unplanned ADSL outage - TWEED HEADS, NSW / QLD - In Prog

UPDATE

ETR: 04/03/2014 Close of Business.

Exetel apologizes for the inconvenience this may have caused.
by Imran.Hossen
Mon Feb 03, 2014 6:47 pm
Forum: Archived threads
Topic: Unplanned ADSL outage - SOMERS, VIC - In Progress
Replies: 25
Views: 2208

Re: Unplanned ADSL outage - SOMERS, VIC - In Progress

UPDATE

- Issue is still being investigated.
- Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.
by Imran.Hossen
Tue Dec 03, 2013 4:26 pm
Forum: Archived threads
Topic: Unplanned ADSL Outage - MUDGEE, NSW - Restored
Replies: 1
Views: 229

Unplanned ADSL Outage - MUDGEE, NSW - Restored

Event Notification Location Affected : MUDGEE, NSW Event Start Time : 03/12/2013 03:15 PM Products Impacted - ADSL Additional Information : Most customers in the above mentioned area may experience connectivity issues. Root cause still being investigated. Number of Services Impacted - Unknown ETR –...
by Imran.Hossen
Fri Nov 15, 2013 8:33 pm
Forum: VOIP
Topic: Voip Issues
Replies: 3
Views: 2400

Re: Voip Issues

Hi Shaun,

As for the phone call conversation we will not be pursuing this service difficulty any further since the issue has been restored. However if you do have any further concerns regarding the service kindly get back in touch with us.
by Imran.Hossen
Mon Nov 04, 2013 10:47 pm
Forum: Archived threads
Topic: Unplanned Outage Fiber Services - THE PONDS, NSW
Replies: 1
Views: 766

Unplanned Outage Fiber Services - THE PONDS, NSW

Event Notification: Location Affected: THE PONDS, NSW Event Start Time: 04/11/2013 21:39 AEST Products Impacted : Fiber Additional Information : Most customers in the above mentioned area may experience authentication issues. Root cause still being investigated. Number of Services Impacted : 15 app...
by Imran.Hossen
Sun Oct 20, 2013 10:43 am
Forum: Archived threads
Topic: Unplanned ADSL Outage - WEST GOSFORD, NSW - Resolved
Replies: 3
Views: 487

Re: Unplanned ADSL Outage - WEST GOSFORD, NSW - Resolved

Update

Our Wholesale supplier advises that this reported outage has now been resolved.

Root cause: Hardware failure
Restoration Time: 19/10/2013 - 11:10am

Exetel apologizes for any inconvenience caused by the outage.
by Imran.Hossen
Sun Oct 20, 2013 10:27 am
Forum: Archived threads
Topic: Unplanned ADSL Outage - BOMADERRY, NSW- Resolved
Replies: 9
Views: 1268

Re: Unplanned ADSL Outage - BOMADERRY, NSW- In Progress

Update

This outage is still ongoing and our Wholesale Supplier has confirmed that the ETR still stands for the close of business of 21/10.

Exetel apologizes for the inconvenience caused.
by Imran.Hossen
Sun Oct 20, 2013 10:10 am
Forum: Archived threads
Topic: Unplanned ADSL Outage - ACT - In Progress
Replies: 17
Views: 3706

Re: Unplanned ADSL Outage - ACT - In Progress

Update

This outage is yet in progress and is currently under investigation.

Further updates regarding this outage will be provided once they are made available.

Exetel apologizes for the delay and inconvenience caused by this outage.