Search found 115 matches

by Imran.Hossen
Thu Mar 03, 2016 5:34 pm
Forum: Archived threads
Topic: Unplanned ADSL Outage, Moss Vale, NSW
Replies: 1
Views: 357

Re: Unplanned ADSL Outage, Moss Vale, NSW

UPDATE

- Our supplier confirms that this outage has now been successfully restored
- Exetel apologizes for any inconvenience this may have caused
by Imran.Hossen
Thu Mar 03, 2016 5:31 pm
Forum: Archived threads
Topic: Unplanned ADSL Outage - BRAEMAR, NSW
Replies: 2
Views: 502

Re: Unplanned ADSL Outage - BRAEMAR, NSW

UPDATE

- Our supplier confirms that this outage has now been successfully restored
- Exetel apologizes for any inconvenience this may have caused
by Imran.Hossen
Thu Mar 03, 2016 5:28 pm
Forum: Archived threads
Topic: Unplanned ADSL Outage - TOM PRICE, WA
Replies: 4
Views: 509

Unplanned ADSL Outage - TOM PRICE, WA

UPDATE

- Service difficulty is yet ongoing
- Our supplier estimates that the outage will be rectified by COB tomorrow
- ETR - 03rd of March 2016 COB
- Exetel apologizes for any inconvenience this may have caused
by Imran.Hossen
Wed Mar 02, 2016 11:19 am
Forum: Archived threads
Topic: Unplanned ADSL Outage - BRAEMAR, NSW
Replies: 2
Views: 502

Unplanned ADSL Outage - BRAEMAR, NSW

Event Notification Location Affected: BRAEMAR, NSW Event Start Time: 02/03/2016 06.45 AEST Products Impacted: ADSL Additional Information: Customers in the above mentioned area and surrounding may experience connectivity issues. Root cause: hardware failure Number of Services Impacted: Unknown ETR:...
by Imran.Hossen
Fri Mar 13, 2015 9:21 pm
Forum: Archived threads
Topic: Possible Fiber Outage - Multiple Suburbs - NT
Replies: 1
Views: 237

Possible Fiber Outage - Multiple Suburbs - NT

Event Notification Location Affected: Multiple Suburbs, NT Event Start Time: Unknown Products Impacted - Fibre Additional Information: Most customers in NT may experience authentication issues. Investigations are yet being carried out by the supplier regarding this concern. Number of Services Impac...
by Imran.Hossen
Thu Mar 12, 2015 11:42 pm
Forum: ADSL connections
Topic: ADSL2+ Connection terribly slow!!!
Replies: 3
Views: 967

Re: ADSL2+ Connection terribly slow!!!

Hi There,

Kindly note that I have dropped you an e-mail on your primary contact e-mail in order to help investigate the reported service difficulty further. Kindly respond back to us through the e-mail sent.

Regards
by Imran.Hossen
Mon Mar 02, 2015 8:13 pm
Forum: Archived threads
Topic: Unplanned ADSL outage - GYMPIE, QLD – In progress
Replies: 2
Views: 292

Unplanned ADSL outage - GYMPIE, QLD – Restored

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.
by Imran.Hossen
Mon Mar 02, 2015 8:10 pm
Forum: Archived threads
Topic: Unplanned ADSL outage - BLACKWATER, QLD – In progress
Replies: 5
Views: 405

Re: Unplanned ADSL outage - BLACKWATER, QLD – In progress

Update

Our supplier advises that the outage is still ongoing and ETR is 03/03/2015 7:00pm AEST.

Apologies for any inconvenience caused.
by Imran.Hossen
Sat Feb 28, 2015 4:47 am
Forum: ADSL connections
Topic: Unplanned Service Outage - WA
Replies: 1
Views: 408

Re: Unplanned Service Outage - WA

Hi There,

Kindly note that the degrade in service might have been due to the DDOS attack which affected the network this evening. However this has now been resolved and the network status is now back to normal. Kindly respond back to us if there is any influx in the service performance.

Regards
by Imran.Hossen
Sat Feb 21, 2015 8:28 am
Forum: ADSL connections
Topic: ADSL Fault NSW Northern Rivers
Replies: 1
Views: 325

ADSL Fault NSW Northern Rivers

Hi There,

Would you be able to kindly private message us your service number in order to help investigate the concern further.

Regards
by Imran.Hossen
Sat Feb 21, 2015 8:22 am
Forum: NBN and other Fibre Services
Topic: Provisioning/Authentication Issue
Replies: 7
Views: 1766

Provisioning/Authentication Issue

Hi There, Kindly note that this service difficulty is affecting all new NBN through Optus services activated since the 06th of February 2015 up until now. The supplier is currently working on a fix to get the service difficulty rectified as soon as possible. Kindly note that the current estimated re...
by Imran.Hossen
Mon Feb 02, 2015 7:25 am
Forum: VOIP
Topic: VOIP Issues - TP Link TD-VG3631
Replies: 13
Views: 4151

Re: VOIP Issues - TP Link TD-VG3631

Hi There,

I have run through the configuration that you have attached and would like you to try the DTMF setting to be set to "InBand" DTMF and try testing the service registration.

Regards
by Imran.Hossen
Mon Feb 02, 2015 7:19 am
Forum: ADSL connections
Topic: Slow ping speeds between singapore and america
Replies: 1
Views: 470

Re: Slow ping speeds between singapore and america

Hi There,

Kindly be advised that I have investigated this concern further and created a support response for you. I have also dropped you an e-mail on your primary contact e-mail address. Kindly refer to the e-mail, follow the instructions and revert back to us.

Regards
by Imran.Hossen
Mon Feb 02, 2015 7:03 am
Forum: ADSL connections
Topic: Slow download speeds - Rutherford NSW
Replies: 3
Views: 616

Slow download speeds - Rutherford NSW

Hi There,

Glad to hear that the issue is now resolved. However if the issue tends to persist kindly revert back to us.

Regards
by Imran.Hossen
Fri Jan 30, 2015 8:58 am
Forum: ADSL connections
Topic: Unable to connect - ppp authentication fail
Replies: 39
Views: 6463

Unable to connect - ppp authentication fail

Hi There,

Would you kindly be able to provide us with your service number in order to help investigate the issue further.

Regards