Exetel customer help forum

Outage Update

This service outage has now been restored.

Exetel apologizes for any inconvenience this may have caused.

Outage Update

This service outage has now been restored.

Exetel apologizes for any inconvenience this may have caused.

Outage Update

This outage has now been restored.

Exetel apologizes for any inconvenience this may have caused.

Update

Kindly note that we are yet awaiting an update from the wholesale supplier, as the estimated time of restoration has expired.

We will have an update announced as soon as the wholesale supplier enables a new update.

Outage Update

The reported service outage is now successfully resolved.

Restoration Details

Restoration Time Frame: 17:50AEST - 03/12/14

Event Notification Location Affected: Saint Albans, VIC Event Start Time: 12/11 11:50 AEST Products Impacted: ADSL Additional Information: Some ADSL services may be unavailable in this area. Root cause: All panels in the DSLAM have been affected Number of Services Impacted: Unknown ETR: No ETR Exet...

UPDATE

Our supplier confirms the outage is still ongoing.

Currently there is No ETR advised by the supplier.

Exetel apologizes for any inconvenience this may have caused.

Hi Michael,

Kindly note that I have forwarded your inquiry to our level 2 VOIP engineers.

They will have this investigated and will get in touch with you regarding this concern.

Regards

Event Notification Event Start Time: 03:42 AEDT 30/10/2014 Products affected: ADSL Additional Information Total Number of Services Impacted: 9 Root cause: Hardware failure Estimated Time To Restoration: No ETA We will provide further information once it becomes available. Exetel apologizes for any ...

Kindly forward us reference number's of billing inquiries which you seem to be having difficulty in resolving.

Hi There,

I will be able to check the possibility of this suggestion.

Kindly spare with us sometime as we get in touch with our development team to seek the possibility of getting VOIP usage included into the app.

Update

This outage has now been restored.

Outage has been restored as of 11/10/2014 11:54:38am.

Updated

Outage has been restored.

This has been restored as of 11th of October 2014 at 08:45am

Update

Outage is still ongoing

Currently there is ETR for this outage

Apologies for the inconvenience caused.

Update

Outage is yet ongoing.

Currently the supplier is unable to provide an ETR regarding this concern.