Search found 115 matches

by Imran.Hossen
Wed Dec 10, 2014 7:51 pm
Forum: Archived threads
Topic: Unplanned ADSL Outage - Chittaway , NSW- In Progress
Replies: 6
Views: 492

Unplanned ADSL Outage - Chittaway , NSW- Resolved

Outage Update

This service outage has now been restored.

Exetel apologizes for any inconvenience this may have caused.
by Imran.Hossen
Wed Dec 10, 2014 7:48 pm
Forum: Archived threads
Topic: Unplanned ADSL Outage -Berkeley Vale - NSW - In progress
Replies: 5
Views: 409

Unplanned ADSL Outage -Berkeley Vale - NSW - Resolved

Outage Update

This service outage has now been restored.

Exetel apologizes for any inconvenience this may have caused.
by Imran.Hossen
Wed Dec 10, 2014 7:44 pm
Forum: Archived threads
Topic: Unplanned ADSL outage - WINDSOR DOWNS, NSW– In progress
Replies: 2
Views: 241

Unplanned ADSL outage - WINDSOR DOWNS, NSW– Resolved

Outage Update

This outage has now been restored.

Exetel apologizes for any inconvenience this may have caused.
by Imran.Hossen
Wed Dec 03, 2014 7:58 pm
Forum: Archived threads
Topic: Unplanned ADSL outage - CASTLE HILL, NSW - In Progress
Replies: 11
Views: 748

Re: Unplanned ADSL outage - CASTLE HILL, NSW - In Progress

Update

Kindly note that we are yet awaiting an update from the wholesale supplier, as the estimated time of restoration has expired.

We will have an update announced as soon as the wholesale supplier enables a new update.
by Imran.Hossen
Wed Dec 03, 2014 7:52 pm
Forum: Archived threads
Topic: Unplanned ADSL outage - Multiple Suburbs, WA – In progress
Replies: 1
Views: 190

Re: Unplanned ADSL outage - Multiple Suburbs, WA – In progre

Outage Update

The reported service outage is now successfully resolved.

Restoration Details

Restoration Time Frame: 17:50AEST - 03/12/14
by Imran.Hossen
Wed Nov 12, 2014 8:02 pm
Forum: Archived threads
Topic: Unplanned ADSL outage - Saint Albans, VIC – Restored
Replies: 1
Views: 291

Unplanned ADSL outage - Saint Albans, VIC – Restored

Event Notification Location Affected: Saint Albans, VIC Event Start Time: 12/11 11:50 AEST Products Impacted: ADSL Additional Information: Some ADSL services may be unavailable in this area. Root cause: All panels in the DSLAM have been affected Number of Services Impacted: Unknown ETR: No ETR Exet...
by Imran.Hossen
Wed Nov 12, 2014 12:08 pm
Forum: Archived threads
Topic: Unplanned ADSL outage - CAMERON PARK, NSW – In progress
Replies: 7
Views: 697

Unplanned ADSL outage - CAMERON PARK, NSW – In progress

UPDATE

Our supplier confirms the outage is still ongoing.

Currently there is No ETR advised by the supplier.

Exetel apologizes for any inconvenience this may have caused.
by Imran.Hossen
Fri Oct 31, 2014 8:27 am
Forum: VOIP
Topic: forward voicemail to email
Replies: 3
Views: 2023

Re: forward voicemail to email

Hi Michael,

Kindly note that I have forwarded your inquiry to our level 2 VOIP engineers.

They will have this investigated and will get in touch with you regarding this concern.

Regards
by Imran.Hossen
Thu Oct 30, 2014 7:41 am
Forum: Archived threads
Topic: Unplanned ADSL Outage - BONDI - NSW and Surrounding Suburbs
Replies: 1
Views: 253

Unplanned ADSL Outage - BONDI - NSW and Surrounding Suburbs

Event Notification Event Start Time: 03:42 AEDT 30/10/2014 Products affected: ADSL Additional Information Total Number of Services Impacted: 9 Root cause: Hardware failure Estimated Time To Restoration: No ETA We will provide further information once it becomes available. Exetel apologizes for any ...
by Imran.Hossen
Mon Oct 20, 2014 2:34 am
Forum: Invoicing & billing
Topic: No reply to email regarding billing
Replies: 6
Views: 3338

No reply to email regarding billing

Kindly forward us reference number's of billing inquiries which you seem to be having difficulty in resolving.
by Imran.Hossen
Tue Oct 14, 2014 7:52 am
Forum: Improvement & suggestions
Topic: Android 'My Exetel' app
Replies: 24
Views: 8247

Re: Android 'My Exetel' app

Hi There,

I will be able to check the possibility of this suggestion.

Kindly spare with us sometime as we get in touch with our development team to seek the possibility of getting VOIP usage included into the app.
by Imran.Hossen
Mon Oct 13, 2014 9:03 am
Forum: Archived threads
Topic: Unplanned ADSL Outage - Glebe, NSW
Replies: 2
Views: 402

Unplanned ADSL Outage - Glebe, NSW - Restored

Update

This outage has now been restored.

Outage has been restored as of 11/10/2014 11:54:38am.
by Imran.Hossen
Mon Oct 13, 2014 9:00 am
Forum: Archived threads
Topic: Unplanned ADSL Outage - GLADSTONE, QLD - In Progress
Replies: 2
Views: 324

Unplanned ADSL Outage - GLADSTONE, QLD - Restored

Updated

Outage has been restored.

This has been restored as of 11th of October 2014 at 08:45am
by Imran.Hossen
Mon Oct 13, 2014 8:57 am
Forum: Archived threads
Topic: Unplanned ADSL outage - Griffith, NSW – In progress
Replies: 2
Views: 323

Unplanned ADSL outage - Griffith, NSW – In progress

Update

Outage is still ongoing

Currently there is ETR for this outage

Apologies for the inconvenience caused.
by Imran.Hossen
Thu Oct 09, 2014 9:38 am
Forum: Archived threads
Topic: Unplanned Corporate Data/ADSL Outage - ACT - In Progress
Replies: 4
Views: 639

Unplanned Corporate Data/ADSL Outage - ACT - In Progress

Update

Outage is yet ongoing.

Currently the supplier is unable to provide an ETR regarding this concern.