Search found 131 matches

by Nathanael S
Sat Dec 17, 2016 3:04 pm
Forum: NBN and other Fibre Services
Topic: Fibre constantly dropping out and poor speed
Replies: 5
Views: 1248

Re: Fibre constantly dropping out and poor speed

Chriski wrote:How exactly can I view this ticket? Once again, needing to tether my phone due to the internet just timing out...
The ticket number is only for your reference, for when you contact us. One of my colleagues will be contacting you to assist you shortly.
by Nathanael S
Sat Dec 17, 2016 2:59 pm
Forum: Modem issues
Topic: Definitive Setup Guide for NF10WV
Replies: 74
Views: 27364

Re: Definitive Setup Guide for NF10WV

Hopefully the release of the new firmware...... NF10WV- NC.AU-R5B021.EN will fix the issues with the NF10WV modem. That is .... VOIP service constantly dropping out, requiring the modem to be rebooted. And the LAN via RJ45 on PC not being recognised if you power on a PC when the modem is already po...
by Nathanael S
Wed Nov 23, 2016 12:23 pm
Forum: Archived threads
Topic: Unplanned Fibre outage - JINDALEE, WA - In progress
Replies: 1
Views: 271

Unplanned Fibre outage - JINDALEE, WA - In progress

Event Notification Location Affected: JINDALEE, WA Event Start Time: 23-11-2016 Products Impacted: Fibre Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause still being investigated. Number of Services Impacted: Unknown ETR Our wholesale ...
by Nathanael S
Sat Oct 15, 2016 11:49 am
Forum: Archived threads
Topic: Unplanned Fibre outage - Alkimos Beach NSW - In progress
Replies: 1
Views: 439

Re: Unplanned Fibre outage - Alkimos Beach NSW - In progress

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.
by Nathanael S
Sat Jul 23, 2016 3:46 pm
Forum: Archived threads
Topic: Unplanned ADSL Outage, Multiple Suburbs , Queensland
Replies: 3
Views: 785

Re: Unplanned ADSL Outage, Multiple Suburbs , Queensland

Update:

Outage is still ongoing.

ETR: Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.
by Nathanael S
Sat Jun 18, 2016 11:28 am
Forum: Archived threads
Topic: Unplanned ADSL outage - Multiple Suburbs, NSW - In progress
Replies: 1
Views: 303

Re: Unplanned ADSL outage - Multiple Suburbs, NSW - Restored

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.
by Nathanael S
Wed Apr 20, 2016 9:19 am
Forum: Archived threads
Topic: Unplanned ADSL and PSTN Outage - COOKS HILL, NSW
Replies: 14
Views: 1307

Re: Unplanned ADSL and PSTN Outage - COOKS HILL, NSW

Update

The outage is still ongoing. At present our supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.
by Nathanael S
Tue Apr 12, 2016 12:35 pm
Forum: Archived threads
Topic: Planned Network Maintenance - NBN & ADSL services - NSW
Replies: 0
Views: 847

Planned Network Maintenance - NBN & ADSL services - NSW

Event Notification Start Date & Time : 20th of April 2016 - 1:00AM Australian Eastern Standard Time. Finish Date & Time : 20th of April 2016 - 6:00AM Australian Eastern Standard Time. Work Description : Exetel will be performing a Network Maintenance during this outage window. Customers Affected - A...
by Nathanael S
Sat Apr 09, 2016 3:24 pm
Forum: Archived threads
Topic: RE: Unplanned ADSL outage - Happy Valley, SA - In Progress
Replies: 2
Views: 727

RE: Unplanned ADSL outage - Happy Valley, SA - In Progress

Event Notification Location Affected: Happy Valley, SA Event Start Time: 09 Apr 2016 10:18 am Products Impacted: ADSL Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause still being investigated. Number of Services Impacted: Unknown ETR O...
by Nathanael S
Mon Mar 28, 2016 8:57 am
Forum: Archived threads
Topic: RE: Unplanned ADSL outage - Shell Cove, NSW - In Progress
Replies: 4
Views: 835

RE: Unplanned ADSL outage - Shell Cove, NSW - In Progress

Event Notification Location Affected: Shell Cove, NSW Event Start Time: 27th of March at 16:26 Products Impacted: ADSL Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause still being investigated. Number of Services Impacted: Unknown ETR ...
by Nathanael S
Tue Mar 08, 2016 4:30 pm
Forum: NBN and other Fibre Services
Topic: Slow - 100/40Mbps
Replies: 44
Views: 8629

Re: Slow - 100/40Mbps

Hi I've run a test yesterday at about 5:30pm and today again and the speed seems to be back to normal. I'll keep an eye on it to see if it drops again at all today. Thanks Matt Hi Matt, Kindly monitor the service for the next 48hrs and let us know via email if anything changes. We apologize for the...
by Nathanael S
Tue Mar 08, 2016 9:25 am
Forum: Archived threads
Topic: Unplanned ADSL and PSTN Outage - NARRABUNDAH, ACT
Replies: 7
Views: 690

Re: Unplanned ADSL and PSTN Outage - NARRABUNDAH, ACT

Update

The outage is still ongoing

ETR: No ETR

Exetel apologizes for any inconvenience this may have caused.
by Nathanael S
Tue Mar 08, 2016 9:22 am
Forum: Archived threads
Topic: Planned Network Maintenance - All Services - SA
Replies: 1
Views: 409

Re: Planned Network Maintenance - All Services - SA

Update
Please be advised that the planned outage has been successfully restored.

Apologies for any inconvenience caused.
by Nathanael S
Sat Mar 05, 2016 5:36 pm
Forum: Customer reviews
Topic: Can Recommend
Replies: 4
Views: 2401

Re: Can't Recommend

Only been with Exetel for about a month now. Quick to get the initial connection done, was only a 3 day~ wait. But... Paying for 100/40 Actually getting 20/35 http://i.imgur.com/oMedU5L.png http://i.imgur.com/MUQWGMn.png Likely cancel and go back to Internode at this point. Hi Benjamin, We apologiz...
by Nathanael S
Mon Feb 01, 2016 11:58 am
Forum: Archived threads
Topic: Unplanned ADSL/PSTN Outage-Multiple Suburbs,NSW-In progress
Replies: 8
Views: 567

Re: Unplanned ADSL/PSTN Outage-Multiple Suburbs,NSW-In progr

Update

The outage is still ongoing

ETR: No ETR

Exetel apologizes for any inconvenience this may have caused.