Search found 131 matches

by Nathanael S
Mon Feb 01, 2016 11:57 am
Forum: Archived threads
Topic: Unplanned ADSL Outage Multiple Suburbs NSW - In progress
Replies: 7
Views: 895

Re: Unplanned ADSL Outage Multiple Suburbs NSW - In progress

Update

The outage is still ongoing

ETR: No ETR

Exetel apologizes for any inconvenience this may have caused.
by Nathanael S
Tue Jan 19, 2016 12:26 pm
Forum: Archived threads
Topic: Unplanned ADSL outage - FOREST LAKE, QLD - In progress
Replies: 3
Views: 430

Re: Unplanned ADSL outage - FOREST LAKE, QLD - In progress

Update:

Outage is still ongoing.

ETR: Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.
by Nathanael S
Tue Jan 19, 2016 12:23 pm
Forum: Archived threads
Topic: Unplanned ADSL outage - TARNEIT, VIC- In progress
Replies: 2
Views: 339

Re: Unplanned ADSL outage - TARNEIT, VIC- Restored

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.
by Nathanael S
Sat Jan 02, 2016 3:14 pm
Forum: ADSL connections
Topic: Adsl2 speed has halved
Replies: 3
Views: 1496

Re: Adsl2 speed has halved

Hi Jamie,

Please note that I have dropped an email to your nominated email account with reference number 9778563.

Kindly respond to us via email or call us and quote that reference number to assist you further on the matter.

Regards,
Nathan
by Nathanael S
Sat Jan 02, 2016 11:27 am
Forum: Archived threads
Topic: Unplanned Fibre Outage, Mascot , NSW
Replies: 1
Views: 421

Re: Unplanned Fibre Outage, Mascot , NSW - Restored

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.
by Nathanael S
Sat Jan 02, 2016 11:19 am
Forum: Archived threads
Topic: Unplanned ADSL Outage - Bunyip, VIC - In Progress
Replies: 3
Views: 322

Unplanned ADSL Outage - Bunyip, VIC - In Progress

Event Notification Location Affected: Bunyip, VIC Event Start Time: 31 Dec 2015 11:08 AEST Products Impacted: ADSL Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause still being investigated. Number of Services Impacted: Unknown ETR Our ...
by Nathanael S
Sat Jan 02, 2016 11:13 am
Forum: Archived threads
Topic: Unplanned ADSL & PSTN outage - Surry Hills, NSW - In Progres
Replies: 1
Views: 255

Unplanned ADSL & PSTN outage - Surry Hills, NSW - In Progres

Event Notification Location Affected: Surry Hills, NSW Event Start Time: 21 Dec 2015 18:03 AEST Products Impacted: PSTN & ADSL Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause still being investigated. Number of Services Impacted: Unkn...
by Nathanael S
Wed Dec 30, 2015 9:32 am
Forum: Archived threads
Topic: Unplanned ADSL outage - BROOKDALE, WA – In progress
Replies: 2
Views: 357

Re: Unplanned ADSL outage - BROOKDALE, WA – Restored

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.
by Nathanael S
Mon Dec 14, 2015 4:51 pm
Forum: Archived threads
Topic: Unplanned ADSL / PSTN Outage - Multiple Suburbs, NSW
Replies: 8
Views: 1354

Re: Unplanned ADSL / PSTN Outage - Multiple Suburbs, NSW

Update

Our supplier advises that the outage is still ongoing however some of the services have been restored.

Root cause has been identified as a hardware failure.

ETR: Supplier could not provide an ETR at this moment

Apologies for any inconvenience caused.
by Nathanael S
Mon Dec 14, 2015 4:25 pm
Forum: Archived threads
Topic: Unplanned ADSL outage - HOXTON, NSW- In progress
Replies: 2
Views: 385

Re: Unplanned ADSL outage - HOXTON, NSW - Restored

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.
by Nathanael S
Mon Dec 14, 2015 4:25 pm
Forum: Archived threads
Topic: Unplanned ADSL outage - KEALBA, VIC- In progress
Replies: 1
Views: 227

Re: Unplanned ADSL outage - KEALBA, VIC- Restored

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.
by Nathanael S
Fri Dec 04, 2015 1:24 pm
Forum: Archived threads
Topic: RE: Unplanned Fibre outage - Point Cook, VIC - In Progress
Replies: 3
Views: 475

RE: Unplanned Fibre outage - Point Cook, VIC - In Progress

Event Notification Location Affected: Point Cook, VIC (Alamanda Exchange (ALMN) - Point Cook) Event Start Time: 04.12.2015 09.00 h Products Impacted: FIBRE Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause still being investigated. Numb...
by Nathanael S
Fri Nov 27, 2015 4:51 pm
Forum: Archived threads
Topic: Re: Unplanned ADSL outage - Multiple DSLAMS, SA – In progres
Replies: 1
Views: 250

Re: Unplanned ADSL outage - Multiple DSLAMS, SA – Restored

Update

Our supplier advises that the outage is now restored.

Exetel apologizes for any inconvenience this may have caused.
by Nathanael S
Thu Nov 26, 2015 9:33 am
Forum: Archived threads
Topic: Re: Unplanned ADSL outage - Multiple DSLAMS, SA – In progres
Replies: 1
Views: 250

Re: Unplanned ADSL outage - Multiple DSLAMS, SA – In progres

Event Notification Location Affected: Multiple DSLAMS , SA Event Start Time: 26-11-2015 7:14 AEST Products Impacted: ADSL Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause still being investigated. Number of Services Impacted: Unknown E...
by Nathanael S
Fri Oct 30, 2015 1:23 am
Forum: Archived threads
Topic: Unplanned Corporate Data Outage - WA
Replies: 12
Views: 674

Re: Unplanned Corporate Data Outage - WA

Status Update

The outage has now been restored. We apologize for the inconvenience caused.