Search found 119 matches

by Rashmika
Wed Nov 11, 2015 8:50 pm
Forum: Archived threads
Topic: Unplanned ADSL outage - WHITEBRIDGE,NSW
Replies: 4
Views: 268

Unplanned ADSL outage - WHITEBRIDGE,NSW

Event Notification Locations Affected: WHITEBRIDGE,NSW Event Start Time: 10-11-2015 17:14 AEST Products Impacted: ADSL Additional Information: Most customers in the above mentioned areas may experience connectivity issues and phone services may be unavailable as well. Root cause still being investig...
by Rashmika
Wed Nov 11, 2015 7:49 pm
Forum: Archived threads
Topic: Unplanned ADSL & Telephone outage - NARANGBA QLD
Replies: 3
Views: 253

Re: Unplanned ADSL & Telephone outage - NARANGBA QLD

Update

Our Wholesale Supplier advises that this issue has now been restored.

Apologies for the inconvenience caused.
by Rashmika
Wed Nov 11, 2015 7:35 pm
Forum: Archived threads
Topic: Unplanned ADSL outage - HAPPY VALLEY - SA
Replies: 2
Views: 203

Unplanned ADSL outage - HAPPY VALLEY - SA

Event Notification Locations Affected: HAPPY VALLEY, SA Event Start Time: 11/11/2015 09.38 AEST Products Impacted: ADSL Additional Information: Most customers in the above mentioned areas may experience connectivity issues and phone services may be unavailable as well. Root cause still being investi...
by Rashmika
Mon Nov 09, 2015 6:08 pm
Forum: ADSL connections
Topic: Very slow evening speeds
Replies: 3
Views: 1202

Re: Very slow evening speeds

We have emailed you in this regard. Please reply back with the necessary information so that we can investigate the issue further.

Your reference is 9607925.
by Rashmika
Sat Oct 31, 2015 10:47 am
Forum: Archived threads
Topic: Unplanned ADSL/PSTN outage - BAULKHAM HILLS, NSW- In progres
Replies: 6
Views: 392

Re: Unplanned ADSL/PSTN outage - BAULKHAM HILLS, NSW- In pro

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.
by Rashmika
Sat Oct 31, 2015 9:52 am
Forum: Archived threads
Topic: Unplanned ADSL outage - LYSTERFIELD SOUTH, VIC- In progress
Replies: 4
Views: 324

Unplanned ADSL outage - LYSTERFIELD SOUTH, VIC- In progress

Unplanned ADSL outage - LYSTERFIELD SOUTH, VIC- In progress Event Notification Location Affected: LYSTERFIELD SOUTH, VIC Event Start Time: 31/10/2015 Products Impacted: ADSL Additional Information: Some customers in the above mentioned area may experience connectivity issues. Root cause: Still being...
by Rashmika
Thu Oct 08, 2015 2:19 pm
Forum: Archived threads
Topic: Unplanned ADSL outage - SALMANDER BAY, NSW - In progress
Replies: 1
Views: 226

Unplanned ADSL outage - SALMANDER BAY, NSW - In progress

Event Notification Location Affected: SALMANDER BAY,NSW Event Start Time: 08/10/2015 07:21 AM AEST Products Impacted: ADSL Supplier: Telstra Additional Information: Some customers in the above mentioned area may experience connectivity issues. Root cause: Hardware failure Number of Services Impacted...
by Rashmika
Wed Sep 16, 2015 10:59 am
Forum: Archived threads
Topic: Unplanned ADSL outage - Macksville, NSW– In progress
Replies: 1
Views: 224

Unplanned ADSL outage - Macksville, NSW– In progress

Event Notification Location Affected: MACKSVILLE, NSW Event Start Time: 14-09-2015 01:02 AEST Products Impacted: ADSL Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause still being investigated. Number of Services Impacted: Unknown ETR: ...
by Rashmika
Tue Sep 15, 2015 12:13 pm
Forum: Archived threads
Topic: Planned ADSL Outage - VICTORIA
Replies: 1
Views: 298

Re: Planned ADSL Outage - VICTORIA

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.
by Rashmika
Wed Sep 02, 2015 4:51 pm
Forum: Archived threads
Topic: Planned ADSL Outage - VICTORIA
Replies: 1
Views: 298

Planned ADSL Outage - VICTORIA

Event Notification Location Affected: Victoria Event Start Date : 09-09-2015 Outage Window : 01.00 AM to 02.00 AM Products Impacted: ADSL Additional Information: Customers can have multiple intermittent outages during the outage window. Exetel apologizes for any inconvenience this may have caused.
by Rashmika
Sun Aug 16, 2015 8:25 am
Forum: ADSL connections
Topic: Terriblly slow connection speeds (Maryland NSW)
Replies: 1
Views: 707

Re: Terriblly slow connection speeds (Maryland NSW)

Hi b00thy,

I have created a helpdesk ticket and sent you an email.

Please reply to us with the requested information. (Your ticket ID: 9365879 )


Regards
by Rashmika
Sat Aug 15, 2015 8:27 am
Forum: ADSL connections
Topic: Very slow speeds at glenfield park ( Wagga Wagga)
Replies: 14
Views: 3403

Re: Very slow speeds at glenfield park ( Wagga Wagga)

Hi lancey,

I have created a helpdesk ticket and sent you an email.

Please reply to us with the requested information. (Your ticket ID: 9364501)
by Rashmika
Tue Aug 04, 2015 11:21 am
Forum: Archived threads
Topic: Unplanned ADSL & PSTN Outage - KOGARAH, NSW - Restored
Replies: 2
Views: 339

Re: Unplanned ADSL & PSTN Outage - KOGARAH, NSW - In Progres

Our supplier advises that the outage is still ongoing.

ETR: Supplier could not provide an ETR at this moment

Apologies for any inconvenience caused.
by Rashmika
Mon Aug 03, 2015 11:54 am
Forum: Archived threads
Topic: Unplanned ADSL Outage - Nowra, NSW - In Progress
Replies: 2
Views: 286

Re: Unplanned ADSL Outage - Nowra, NSW - In Progress

Our supplier advises that the outage is still ongoing.

Estimated time of resolution (ETR) according to our wholesale supplier is 04/08/15

Exetel apologizes for any inconvenience this may have caused.
by Rashmika
Mon Aug 03, 2015 11:10 am
Forum: Archived threads
Topic: Unplanned Telephony Outage - West Ballina, NSW
Replies: 1
Views: 215

Re: Unplanned Telephony Outage - West Ballina, NSW

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.