Search found 208 matches

by HimaJ
Tue Apr 09, 2019 10:41 pm
Forum: NBN and other Fibre Services
Topic: High Latency Charlestown NSW NBN
Replies: 7
Views: 444

Re: High Latency Charlestown NSW NBN

First of all we would like to apologize for not providing the technical explanation in the first place as per your request.

Please note that we have dropped you an email with the update via the ticket number - 14646193.

Please feel free to contact Exetel if you have any further concerns.
by HimaJ
Tue Apr 09, 2019 10:29 pm
Forum: Invoicing & billing
Topic: Paying for no internet
Replies: 7
Views: 399

Re: Paying for no internet

as per ticket #14793057 i have calculated that we have not had any internet for 22% of this billing month. i do hope to see this on the next bill. and please see to ticket #14772577 as well. im sick of recieving emails at 3am. unlike other people i do have to monitor my fatigue management Please no...
by HimaJ
Fri Mar 29, 2019 2:26 pm
Forum: NBN and other Fibre Services
Topic: Can't connect to most websites after NBN activated and email doesn't work
Replies: 19
Views: 1305

Re: Can't connect to most websites after NBN activated and email doesn't work

First of all Exetel apologies for the inconvenience may have caused by this. Please note that prior sending the email (reference # : 14702929) we have checked your connection and there was a healthy packet flow. That was the reason for sending the email at the first place to collect some valuable in...
by HimaJ
Thu Feb 28, 2019 11:00 pm
Forum: Customer reviews
Topic: Poor Quality Voice Connection - only with Exetel
Replies: 8
Views: 548

Re: Poor Quality Voice Connection - only with Exetel

Please be advised that we have sent you an email with instructions regarding your service issue to your nominated email address under the reference number - 14416930 Please get back to us via the same email thread if you need further assistance. Exetel apologies for the inconvenience may have caused...
by HimaJ
Mon Feb 25, 2019 7:17 pm
Forum: Archived threads
Topic: Unplanned Network Outage -Hoppers Crossing-VIC -In progress
Replies: 1
Views: 173

Unplanned Network Outage -Hoppers Crossing-VIC -In progress

Location Affected: Hoppers Crossing - VIC Event Start : 25-02-2019 Products Impacted: Fibre Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause : Still investigating Estimated Resolution : No Estimated Time of Resolution Once the outage ...
by HimaJ
Wed Jan 23, 2019 3:25 pm
Forum: Archived threads
Topic: Planned Fibre Network Outage - Cranbourne and Surrounding Suburbs
Replies: 1
Views: 230

Planned Fibre Network Outage - Cranbourne and Surrounding Suburbs

Event Notification Locations Affected : Cranbourne and Surrounding Suburbs - VIC Event Start Time : 22/01/2019 07:00 AEDT Estimated end Time: 02/02/2019 20:00 AEDT Products Impacted : Fibre Additional Information : Affected services may experience intermittent service until the maintenance complete...
by HimaJ
Tue Jan 15, 2019 10:09 pm
Forum: Archived threads
Topic: Planned Fibre Network Outage - Tinonee & Wingham, NSW
Replies: 21
Views: 1672

Re: Planned Fibre Network Outage - Tinonee & Wingham, NSW

Update

Outage is still ongoing.

Estimated Resolution : 26/01/2019, 21:00 AEDT

Exetel do apologize for any inconvenience this may have caused.
by HimaJ
Tue Jan 15, 2019 10:02 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage -Ripley , QLD
Replies: 3
Views: 424

Re: Unplanned Fibre Network Outage -Ripley , QLD

Update

This outage has been restored.

Please power reboot your modems/routers.

Exetel apologizes for any inconvenience caused.
by HimaJ
Sat Dec 22, 2018 8:14 pm
Forum: Archived threads
Topic: Emergency Maintenance work - Fibre - NSW & ACT
Replies: 3
Views: 571

Re: Emergency Maintenance work - Fibre - NSW & ACT

Event Notification - Update Please note that our wholesale supplier has extended the network maintenance time window. ------------------------------------------------------------- Start Date & Time : 23-12-2018 00:00:00 AEST Finish Date & Time : 23-12-2018 05:00:00 AEST -----------------------------...
by HimaJ
Sat Dec 22, 2018 3:24 pm
Forum: Archived threads
Topic: Emergency Maintenance work - Fibre - NSW & ACT
Replies: 3
Views: 571

Re: Emergency Maintenance work - Fibre - NSW & ACT

Event Notification - Update Please note that our wholesale supplier has rescheduled the network maintenance as follows. Start Date & Time : 23-12-2018 00:30:00 AEST Finish Date & Time : 23-12-2018 01:30:00 AEST Duration : 1 hour Work Description : Our supplier Network Engineers will be performing a ...
by HimaJ
Sun Oct 21, 2018 9:40 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Peats Ridge & Surrounding Suburbs, NSW
Replies: 5
Views: 604

Re: Unplanned ADSL Network Outage - Peats Ridge & Surrounding Suburbs, NSW

Update:

Outage is still ongoing.

The supplier is unable to provide us any estimated time of resolution

Exetel apologizes for any inconvenience this may have caused.
by HimaJ
Sun Oct 21, 2018 8:47 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Bald Hills QLD - In progress
Replies: 3
Views: 374

Unplanned ADSL Network Outage - Bald Hills QLD - In progress

Location Affected: Bald Hills - QLD Event Start : 21-10-2018 Products Impacted: ADSL Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause : Still investigating Estimated Resolution : No Estimated Time of Resolution Once the outage has bee...
by HimaJ
Sun Oct 21, 2018 7:17 pm
Forum: NBN and other Fibre Services
Topic: Sites blocked - access denied error
Replies: 19
Views: 2916

Re: Sites blocked - access denied error

Also can you please try to access the sites with the TCP port number at the end of the URL as follows.

Eg: https://www.woolworths.com.au:80/
by HimaJ
Sun Oct 21, 2018 7:14 pm
Forum: NBN and other Fibre Services
Topic: Sites blocked - access denied error
Replies: 19
Views: 2916

Re: Sites blocked - access denied error

Ok the issue is back again. I think I lasted 3 days before sites are blocked again with the new IP address. e.g Access Denied You don't have permission to access "http://www.woolworths.com.au/" on this server. Reference #18.dd07d217.1540104554.20c3b3b1 I tried changing the MTU value in the modem bu...
by HimaJ
Sat Oct 20, 2018 8:04 pm
Forum: Archived threads
Topic: Unplanned Network Outage -Multiple Suburbs-VIC -In progress
Replies: 1
Views: 737

Unplanned Network Outage -Multiple Suburbs-VIC -In progress

Location Affected: Multiple Suburbs - VIC Event Start : 20-10-2018 Products Impacted : Fiber Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause : Still investigating Estimated Resolution : No Estimated Time of Resolution Once the outage...