Search found 208 matches

by HimaJ
Mon Oct 01, 2018 7:58 pm
Forum: Archived threads
Topic: Unplanned Fiber Network Outage - Multiple suburbs - VIC - In
Replies: 1
Views: 395

Unplanned Fiber Network Outage - Multiple suburbs - VIC - In

Location Affected: Multiple suburbs - VIC Event Start : 01-10-2018 Products Impacted: Fiber Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause : Still investigating Estimated Resolution : No Estimated Time of Resolution Once the outage ...
by HimaJ
Thu Sep 20, 2018 9:23 pm
Forum: Modem issues
Topic: Can’t connect PlayStation 4 to 5G only 2.4 why
Replies: 1
Views: 746

Re: Can’t connect PlayStation 4 to 5G only 2.4 why

We could see that you are using a ZTE modem which is capable of handling 2.4 GHz and 5.0 GHz wireless networks and by default both the bands are active. Therefore make sure you check whether the play-station 4 is compatible with 5.0 GHz wireless band since it might be a problem with the compatibilit...
by HimaJ
Fri Sep 07, 2018 10:35 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, WA
Replies: 3
Views: 660

Re: Unplanned Fibre Network Outage - Multiple Suburbs, WA

Update.

The outage has been restored by the supplier.

Kindly power cycle the modem/router and test the service.

Exetel do apologize for any inconvenience caused.
by HimaJ
Wed Sep 05, 2018 10:17 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Waterford, NSW
Replies: 1
Views: 313

Re: Unplanned Fibre Network Outage - Waterford, NSW

Update

This outage has been restored.

Please power reboot your modems/routers.

Exetel apologizes for any inconvenience caused.
by HimaJ
Tue Sep 04, 2018 10:41 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Suffolk Park, NSW
Replies: 2
Views: 332

Re: Unplanned ADSL Network Outage - Suffolk Park, NSW

Update

This outage is still ongoing.

Estimated time of Resolution: Our supplier could not provide an estimated time of restoration as of yet.

Exetel apologizes for any inconvenience caused.
by HimaJ
Fri Jul 13, 2018 10:00 pm
Forum: VOIP
Topic: 2 VoIP numbers
Replies: 4
Views: 827

Re: 2 VoIP numbers

Hi Geoff,

Please note that currently Exetel is looking into your query. You will be getting an update soon.
by HimaJ
Tue Jul 10, 2018 7:56 pm
Forum: Modem issues
Topic: Netcomm NF18ACV with Synology NAS
Replies: 7
Views: 1443

Re: Netcomm NF18ACV with Synology NAS

Hi, From the model number (DS214SE) we could see that you are using a Synology DiskStation. Please note that the Netcomm 18ACV modem supports basic port forwarding. You can refer the following for basic Port forwarding in Netcomm 18ACV modem. https://support.netcommwireless.com/sites/default/files/N...
by HimaJ
Tue Jun 26, 2018 8:32 pm
Forum: Archived threads
Topic: Unplanned Network Outage - Lara - VIC - In progress
Replies: 2
Views: 396

Unplanned Network Outage - Lara - VIC - In progress

Location Affected: Lara - VIC Event Start : 26-06-2018 Products Impacted: Fiber Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause : Still investigating Estimated Resolution : No Estimated Time of Resolution Once the outage has been res...
by HimaJ
Fri Feb 16, 2018 10:23 pm
Forum: Email issues
Topic: Others not receiving emails.
Replies: 26
Views: 3160

Re: Others not receiving emails.

We could see that you are having several exemail accounts. Can you please specify which exemail address you are referring.

Please inbox me the exemail account and also the gmail account where I can look into the matter urgently.

Exetel apologies for the inconvenience may have caused by this.
by HimaJ
Thu Feb 15, 2018 10:15 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Harbour Quays , QLD
Replies: 10
Views: 1055

Re: Unplanned Fibre Network Outage - Harbour Quays , QLD

Update : Outage is still ongoing. ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR. Additional Information: Most customers in the above mentioned area may experience connectivity issues. Exetel apologizes for any inconvenience this may have caused.
by HimaJ
Mon Jan 01, 2018 10:06 pm
Forum: NBN and other Fibre Services
Topic: FTTN Netcomm nf10wv constant drop outs Wurtulla
Replies: 6
Views: 1152

Re: FTTN Netcomm nf10wv constant drop outs Wurtulla

Please note that your fiber service is a FTTN (VDSL) service, where it requires a special type of a hardware since all the modems are not compatible. We can guarantee the following modems are working with your FTTN service - since it is already proven. Netcomm NF4V Netcomm NF10WV Netcomm NF17ACV ZTE...
by HimaJ
Sun Nov 05, 2017 9:36 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Caloundra, QLD
Replies: 4
Views: 674

Re: Unplanned ADSL Network Outage - Caloundra, QLD

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.
by HimaJ
Sun Nov 05, 2017 9:32 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 19
Views: 2285

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.
by HimaJ
Sun Nov 05, 2017 9:28 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - National
Replies: 14
Views: 2523

Re: Unplanned ADSL Network Outage - National

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.
by HimaJ
Sun Nov 05, 2017 9:25 pm
Forum: Archived threads
Topic: Unplanned ADSL/PSTN Network Outage- Kaleen-ACT - In progress
Replies: 5
Views: 702

Re: Unplanned ADSL/PSTN Network Outage- Kaleen-ACT - In prog

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.