Search found 211 matches

by HimaJ
Sun Nov 05, 2017 9:32 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 19
Views: 3112

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.
by HimaJ
Sun Nov 05, 2017 9:28 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - National
Replies: 14
Views: 3021

Re: Unplanned ADSL Network Outage - National

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.
by HimaJ
Sun Nov 05, 2017 9:25 pm
Forum: Archived threads
Topic: Unplanned ADSL/PSTN Network Outage- Kaleen-ACT - In progress
Replies: 5
Views: 985

Re: Unplanned ADSL/PSTN Network Outage- Kaleen-ACT - In prog

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.
by HimaJ
Sat Nov 04, 2017 9:46 pm
Forum: Archived threads
Topic: Unplanned ADSL/PSTN Network Outage- Kaleen-ACT - In progress
Replies: 5
Views: 985

Unplanned ADSL/PSTN Network Outage- Kaleen-ACT - In progress

Location Affected: Kaleen - ACT Event Start : 04-11-2017 Products Impacted: ADSL and PSTN Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause : Still investigating Estimated Resolution : No Estimated Time of Resolution Once the outage ha...
by HimaJ
Sat Nov 04, 2017 8:54 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Jordan Springs, NSW
Replies: 1
Views: 783

Re: Unplanned Fibre Network Outage - Jordan Springs, NSW

Update

This outage has been restored.

Please power reboot your modems/routers

Exetel apologizes for any inconvenience caused.
by HimaJ
Sat Nov 04, 2017 7:46 pm
Forum: Email issues
Topic: Outlook 2106 smtp issues
Replies: 13
Views: 3837

Re: Outlook 2106 smtp issues

Please note that if you can send and receive emails via webmail - that means there is no issue from Exetel end. Anyways can you PM us the service number / customer ID along with the email address that you are experiencing issues where Exetel can investigate urgently.
by HimaJ
Fri Nov 03, 2017 8:07 pm
Forum: Archived threads
Topic: Unplanned ADSL Outage - Multiple Suburbs -VIC -In progress
Replies: 2
Views: 568

Unplanned ADSL Outage - Multiple Suburbs -VIC -In progress

Location Affected: Multiple Suburbs - VIC Event Start : 03-11-2017 Products Impacted: ADSL Additional Information: Most customers in the above mentioned area may experience slow throughput issues. Root cause : Unknown Estimated Resolution : No Estimated Time of Resolution Once the outage has been r...
by HimaJ
Sun Oct 29, 2017 5:31 pm
Forum: Web site
Topic: Website ADSL Usage Meter Not Working
Replies: 10
Views: 2495

Re: Website ADSL Usage Meter Not Working

Please note that issue has been resolved now and you may check the accurate usage records in your members facilities. Not so with my account, it is still reporting all zeroes. ------------------------------------------------------------------------------- We have separately escalated your member fa...
by HimaJ
Sun Oct 29, 2017 5:24 pm
Forum: ADSL connections
Topic: Moving House - ADSL1
Replies: 2
Views: 1700

Re: Moving House - ADSL1

Exetel is currently looking into your query. You will receive a response shortly.
by HimaJ
Sun Oct 29, 2017 5:01 pm
Forum: Web site
Topic: Website ADSL Usage Meter Not Working
Replies: 10
Views: 2495

Re: Website ADSL Usage Meter Not Working

Please note that we have escalated your service issue to our software / system engineers with high priority. We are following up the case via the reference number : 12189549

Exetel apologies for the inconvenience may have caused by this.
by HimaJ
Thu Oct 19, 2017 9:02 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Rowville - VIC - In progress
Replies: 2
Views: 719

Unplanned ADSL Network Outage - Rowville - VIC - In progress

Location Affected: Rowville - VIC Event Start : 19-10-2017 Products Impacted: ADSL Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause : Hardware failure in DSLAM Estimated Resolution : No Estimated Time of Resolution Once the outage has...
by HimaJ
Sun Oct 15, 2017 10:07 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Kingaroy - QLD - In progress
Replies: 1
Views: 626

Re: Unplanned ADSL Network Outage - Kingaroy - QLD - In prog

Update

This outage has been restored.

Please power reboot your modems/routers.

Exetel apologizes for any inconvenience caused.
by HimaJ
Sat Oct 14, 2017 9:13 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Blacktown, NSW
Replies: 5
Views: 2633

Re: Unplanned Fibre Network Outage - Blacktown, NSW

Update

This outage has been restored.

Please power reboot your modems/routers.

Exetel apologizes for any inconvenience caused.
by HimaJ
Sat Oct 14, 2017 6:06 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Kingaroy - QLD - In progress
Replies: 1
Views: 626

Unplanned ADSL Network Outage - Kingaroy - QLD - In progress

Location Affected: Kingaroy - QLD Event Start : 14-10-2017 Products Impacted: ADSL Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause : Remote device failure Estimated Resolution : No Estimated Time of Resolution Once the outage has bee...
by HimaJ
Sun Oct 01, 2017 10:20 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Multiple suburbs, NSW
Replies: 1
Views: 633

Re: Unplanned ADSL Network Outage - Multiple suburbs, NSW

Update

This outage has been restored.

Please power reboot your modems/routers

Exetel apologizes for any inconvenience caused.