Search found 208 matches

by HimaJ
Sat Nov 04, 2017 9:46 pm
Forum: Archived threads
Topic: Unplanned ADSL/PSTN Network Outage- Kaleen-ACT - In progress
Replies: 5
Views: 701

Unplanned ADSL/PSTN Network Outage- Kaleen-ACT - In progress

Location Affected: Kaleen - ACT Event Start : 04-11-2017 Products Impacted: ADSL and PSTN Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause : Still investigating Estimated Resolution : No Estimated Time of Resolution Once the outage ha...
by HimaJ
Sat Nov 04, 2017 8:54 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Jordan Springs, NSW
Replies: 1
Views: 616

Re: Unplanned Fibre Network Outage - Jordan Springs, NSW

Update

This outage has been restored.

Please power reboot your modems/routers

Exetel apologizes for any inconvenience caused.
by HimaJ
Sat Nov 04, 2017 7:46 pm
Forum: Email issues
Topic: Outlook 2106 smtp issues
Replies: 13
Views: 2596

Re: Outlook 2106 smtp issues

Please note that if you can send and receive emails via webmail - that means there is no issue from Exetel end. Anyways can you PM us the service number / customer ID along with the email address that you are experiencing issues where Exetel can investigate urgently.
by HimaJ
Fri Nov 03, 2017 8:07 pm
Forum: Archived threads
Topic: Unplanned ADSL Outage - Multiple Suburbs -VIC -In progress
Replies: 2
Views: 402

Unplanned ADSL Outage - Multiple Suburbs -VIC -In progress

Location Affected: Multiple Suburbs - VIC Event Start : 03-11-2017 Products Impacted: ADSL Additional Information: Most customers in the above mentioned area may experience slow throughput issues. Root cause : Unknown Estimated Resolution : No Estimated Time of Resolution Once the outage has been r...
by HimaJ
Sun Oct 29, 2017 5:31 pm
Forum: Web site
Topic: Website ADSL Usage Meter Not Working
Replies: 10
Views: 1731

Re: Website ADSL Usage Meter Not Working

Please note that issue has been resolved now and you may check the accurate usage records in your members facilities. Not so with my account, it is still reporting all zeroes. ------------------------------------------------------------------------------- We have separately escalated your member fa...
by HimaJ
Sun Oct 29, 2017 5:24 pm
Forum: ADSL connections
Topic: Moving House - ADSL1
Replies: 2
Views: 1317

Re: Moving House - ADSL1

Exetel is currently looking into your query. You will receive a response shortly.
by HimaJ
Sun Oct 29, 2017 5:01 pm
Forum: Web site
Topic: Website ADSL Usage Meter Not Working
Replies: 10
Views: 1731

Re: Website ADSL Usage Meter Not Working

Please note that we have escalated your service issue to our software / system engineers with high priority. We are following up the case via the reference number : 12189549

Exetel apologies for the inconvenience may have caused by this.
by HimaJ
Thu Oct 19, 2017 9:02 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Rowville - VIC - In progress
Replies: 2
Views: 553

Unplanned ADSL Network Outage - Rowville - VIC - In progress

Location Affected: Rowville - VIC Event Start : 19-10-2017 Products Impacted: ADSL Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause : Hardware failure in DSLAM Estimated Resolution : No Estimated Time of Resolution Once the outage has...
by HimaJ
Sun Oct 15, 2017 10:07 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Kingaroy - QLD - In progress
Replies: 1
Views: 515

Re: Unplanned ADSL Network Outage - Kingaroy - QLD - In prog

Update

This outage has been restored.

Please power reboot your modems/routers.

Exetel apologizes for any inconvenience caused.
by HimaJ
Sat Oct 14, 2017 9:13 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Blacktown, NSW
Replies: 5
Views: 2386

Re: Unplanned Fibre Network Outage - Blacktown, NSW

Update

This outage has been restored.

Please power reboot your modems/routers.

Exetel apologizes for any inconvenience caused.
by HimaJ
Sat Oct 14, 2017 6:06 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Kingaroy - QLD - In progress
Replies: 1
Views: 515

Unplanned ADSL Network Outage - Kingaroy - QLD - In progress

Location Affected: Kingaroy - QLD Event Start : 14-10-2017 Products Impacted: ADSL Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause : Remote device failure Estimated Resolution : No Estimated Time of Resolution Once the outage has bee...
by HimaJ
Sun Oct 01, 2017 10:20 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Multiple suburbs, NSW
Replies: 1
Views: 528

Re: Unplanned ADSL Network Outage - Multiple suburbs, NSW

Update

This outage has been restored.

Please power reboot your modems/routers

Exetel apologizes for any inconvenience caused.
by HimaJ
Sun Oct 01, 2017 10:10 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Redcliffe , QLD
Replies: 1
Views: 347

Re: Unplanned Fibre Network Outage - Redcliffe , QLD

Update

This outage has been restored.

Please power reboot your modems/routers.

Exetel apologizes for any inconvenience caused.
by HimaJ
Sun Oct 01, 2017 10:06 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs , QLD
Replies: 1
Views: 597

Re: Unplanned Fibre Network Outage - Multiple Suburbs , QLD

Update

This outage has been restored.

Please power reboot your modems/routers

Exetel apologizes for any inconvenience caused.
by HimaJ
Sun Oct 01, 2017 1:41 pm
Forum: Web space, mirror & blog services
Topic: [RESOLVED] Setting up Wordpress site on paid hosting service
Replies: 7
Views: 1859

Re: Setting up Wordpress site on paid hosting service

Hi, We could understand your situation where all the other parameters completed but pending DNS registration from Exetel end which is really a frustrating scenario. Please accept our apologies. Please note that we have already escalated your query to senior hosting engineers. We will try our best to...