Search found 207 matches

by HimaJ
Sun Sep 24, 2017 10:58 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Toowoomba, QLD
Replies: 1
Views: 682

Re: Unplanned Fibre Network Outage - Toowoomba, QLD

Update

This outage has been restored.

Please power reboot your modems/routers

Exetel apologizes for any inconvenience caused.
by HimaJ
Sun Sep 24, 2017 8:51 pm
Forum: NBN and other Fibre Services
Topic: Hfc down
Replies: 7
Views: 1993

Re: Hfc down

Thank you for providing the service number. We have checked with our wholesale supplier and they are in the process of arranging a technician for your service issue. Once the appointment time is confirmed by the supplier, we will update you via a text message to your nominated mobile number. Please ...
by HimaJ
Sun Sep 24, 2017 6:43 pm
Forum: NBN and other Fibre Services
Topic: Hfc down
Replies: 7
Views: 1993

Re: Hfc down

Can you please PM me the service # or the customer ID where I can look into your service issue urgently.

Exetel apologies for the inconvenience may have caused by this.
by HimaJ
Sun Sep 17, 2017 10:59 pm
Forum: Archived threads
Topic: Unplanned Network Outage - Burdell - QLD - In progress
Replies: 1
Views: 381

Re: Unplanned Network Outage - Burdell - QLD - In progress

Update

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by HimaJ
Sun Sep 17, 2017 1:44 pm
Forum: NBN and other Fibre Services
Topic: NBN Outage Caboolture Brisbane QLD ?
Replies: 14
Views: 2526

Re: NBN Outage Caboolture Brisbane QLD ?

We have sent you an email update to your nominated email address under the reference number : 12043563.

If you have any further concerns please reply back via the same email thread.

Exetel apologies for the inconvenience may have caused by this.
by HimaJ
Sat Sep 16, 2017 9:01 pm
Forum: Archived threads
Topic: Unplanned Network Outage - Burdell - QLD - In progress
Replies: 1
Views: 381

Unplanned Network Outage - Burdell - QLD - In progress

Location Affected: Burdell - QLD Event Start : 15-09-2017 Products Impacted: ADSL Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause : Still being investigated Estimated Resolution : No Estimated Time of Resolution Once the outage has b...
by HimaJ
Sat Sep 16, 2017 8:25 pm
Forum: NBN and other Fibre Services
Topic: NBN Outage Caboolture Brisbane QLD ?
Replies: 14
Views: 2526

Re: NBN Outage Caboolture Brisbane QLD ?

Please note that due to the complexity of the work, our wholesale supplier has arranged a speciallized technician for your service issue where he will be attending on 20th September 2017.

Exetel apologies for the inconvenience may have caused by this.
by HimaJ
Sat Sep 02, 2017 7:25 pm
Forum: Mobile services
Topic: Change Plan from monthly to 12 month
Replies: 1
Views: 979

Re: Change Plan from monthly to 12 month

Exetel is currently looking into this. You will receive a response shortly.
by HimaJ
Sun Aug 27, 2017 10:35 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - SUFFOLK PARK, NSW
Replies: 2
Views: 592

Re: Unplanned ADSL Network Outage - SUFFOLK PARK, NSW

Update

This outage has been restored.

Please power reboot your modems/routers

Exetel apologizes for any inconvenience caused.
by HimaJ
Sun Aug 27, 2017 10:11 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - BELLA VISTA, NSW
Replies: 104
Views: 18464

Re: Unplanned ADSL Network Outage - BELLA VISTA, NSW

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier estimates the issue will be investigated on or before 14/09/2017.

Exetel apologizes for any inconvenience this may have caused.
by HimaJ
Sun Aug 27, 2017 10:07 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Parklea, NSW - In Progress
Replies: 106
Views: 20580

Re: Unplanned ADSL Network Outage - Parklea, NSW - In Progre

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.
by HimaJ
Sat Aug 19, 2017 4:59 pm
Forum: ADSL connections
Topic: Persistent Bondi Beach service failures
Replies: 4
Views: 1443

Re: Persistent Bondi Beach service failures

PM attempted to be sent 17/8 but stuck in outbox for reasons I cannot fathom (although I recall this has happened to me before). Tried again today but same problem - stuck in outbox. Must be some weird issue with my profile. Can you please try to PM the service number to me where I can look into th...
by HimaJ
Sun Aug 13, 2017 6:59 pm
Forum: Mobile services
Topic: Swap sim to new phone problem on 1 tower only
Replies: 1
Views: 991

Re: Swap sim to new phone problem on 1 tower only

Hi, Please note that Optus is making changes to their mobile network and they have closed down 2G mobile network since 1st of August 2017. If you are currently having 2G network settings on your mobile handset,this change could have affected your service. Therefore you may need to change the frequen...
by HimaJ
Thu Aug 10, 2017 6:15 pm
Forum: NBN and other Fibre Services
Topic: NBN Fixed Wireless 50/20 - Reasonable speed?
Replies: 9
Views: 2868

Re: NBN Fixed Wireless 50/20 - Reasonable speed?

Thank you for sending the test results.

We have re-escalated your service issue with our supplier under the reference number : 11919230.

We will update you once a feedback is available.

Exetel apologies for the inconvenience may have caused by this.
by HimaJ
Sun Aug 06, 2017 3:44 pm
Forum: Email issues
Topic: Cannot Connect To POP3 Server
Replies: 6
Views: 2247

Re: Cannot Connect To POP3 Server

Thank you for providing the email address.

Exetel is currently looking into this. You will receive a response shortly.