Search found 211 matches

by HimaJ
Sun Oct 01, 2017 10:10 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Redcliffe , QLD
Replies: 1
Views: 501

Re: Unplanned Fibre Network Outage - Redcliffe , QLD

Update

This outage has been restored.

Please power reboot your modems/routers.

Exetel apologizes for any inconvenience caused.
by HimaJ
Sun Oct 01, 2017 10:06 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs , QLD
Replies: 1
Views: 749

Re: Unplanned Fibre Network Outage - Multiple Suburbs , QLD

Update

This outage has been restored.

Please power reboot your modems/routers

Exetel apologizes for any inconvenience caused.
by HimaJ
Sun Oct 01, 2017 1:41 pm
Forum: Web space, mirror & blog services
Topic: [RESOLVED] Setting up Wordpress site on paid hosting service
Replies: 7
Views: 2633

Re: Setting up Wordpress site on paid hosting service

Hi, We could understand your situation where all the other parameters completed but pending DNS registration from Exetel end which is really a frustrating scenario. Please accept our apologies. Please note that we have already escalated your query to senior hosting engineers. We will try our best to...
by HimaJ
Sat Sep 30, 2017 11:12 pm
Forum: Web space, mirror & blog services
Topic: [RESOLVED] Setting up Wordpress site on paid hosting service
Replies: 7
Views: 2633

Re: Setting up Wordpress site on paid hosting service

Exetel is currently looking into your service issue under the reference number : 12085726. Exetel hosting team will contact you soon.

Exetel apologies for the inconvenience may have caused by this.
by HimaJ
Sun Sep 24, 2017 10:58 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Toowoomba, QLD
Replies: 1
Views: 850

Re: Unplanned Fibre Network Outage - Toowoomba, QLD

Update

This outage has been restored.

Please power reboot your modems/routers

Exetel apologizes for any inconvenience caused.
by HimaJ
Sun Sep 24, 2017 8:51 pm
Forum: NBN and other Fibre Services
Topic: Hfc down
Replies: 7
Views: 2560

Re: Hfc down

Thank you for providing the service number. We have checked with our wholesale supplier and they are in the process of arranging a technician for your service issue. Once the appointment time is confirmed by the supplier, we will update you via a text message to your nominated mobile number. Please ...
by HimaJ
Sun Sep 24, 2017 6:43 pm
Forum: NBN and other Fibre Services
Topic: Hfc down
Replies: 7
Views: 2560

Re: Hfc down

Can you please PM me the service # or the customer ID where I can look into your service issue urgently.

Exetel apologies for the inconvenience may have caused by this.
by HimaJ
Sun Sep 17, 2017 10:59 pm
Forum: Archived threads
Topic: Unplanned Network Outage - Burdell - QLD - In progress
Replies: 1
Views: 548

Re: Unplanned Network Outage - Burdell - QLD - In progress

Update

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by HimaJ
Sun Sep 17, 2017 1:44 pm
Forum: NBN and other Fibre Services
Topic: NBN Outage Caboolture Brisbane QLD ?
Replies: 14
Views: 3326

Re: NBN Outage Caboolture Brisbane QLD ?

We have sent you an email update to your nominated email address under the reference number : 12043563.

If you have any further concerns please reply back via the same email thread.

Exetel apologies for the inconvenience may have caused by this.
by HimaJ
Sat Sep 16, 2017 9:01 pm
Forum: Archived threads
Topic: Unplanned Network Outage - Burdell - QLD - In progress
Replies: 1
Views: 548

Unplanned Network Outage - Burdell - QLD - In progress

Location Affected: Burdell - QLD Event Start : 15-09-2017 Products Impacted: ADSL Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause : Still being investigated Estimated Resolution : No Estimated Time of Resolution Once the outage has b...
by HimaJ
Sat Sep 16, 2017 8:25 pm
Forum: NBN and other Fibre Services
Topic: NBN Outage Caboolture Brisbane QLD ?
Replies: 14
Views: 3326

Re: NBN Outage Caboolture Brisbane QLD ?

Please note that due to the complexity of the work, our wholesale supplier has arranged a speciallized technician for your service issue where he will be attending on 20th September 2017.

Exetel apologies for the inconvenience may have caused by this.
by HimaJ
Sat Sep 02, 2017 7:25 pm
Forum: Mobile services
Topic: Change Plan from monthly to 12 month
Replies: 1
Views: 1327

Re: Change Plan from monthly to 12 month

Exetel is currently looking into this. You will receive a response shortly.
by HimaJ
Sun Aug 27, 2017 10:35 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - SUFFOLK PARK, NSW
Replies: 2
Views: 793

Re: Unplanned ADSL Network Outage - SUFFOLK PARK, NSW

Update

This outage has been restored.

Please power reboot your modems/routers

Exetel apologizes for any inconvenience caused.
by HimaJ
Sun Aug 27, 2017 10:11 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - BELLA VISTA, NSW
Replies: 104
Views: 22362

Re: Unplanned ADSL Network Outage - BELLA VISTA, NSW

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier estimates the issue will be investigated on or before 14/09/2017.

Exetel apologizes for any inconvenience this may have caused.
by HimaJ
Sun Aug 27, 2017 10:07 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Parklea, NSW - In Progress
Replies: 106
Views: 24690

Re: Unplanned ADSL Network Outage - Parklea, NSW - In Progre

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.