Search found 211 matches

by HimaJ
Sat Aug 19, 2017 4:59 pm
Forum: ADSL connections
Topic: Persistent Bondi Beach service failures
Replies: 4
Views: 1698

Re: Persistent Bondi Beach service failures

PM attempted to be sent 17/8 but stuck in outbox for reasons I cannot fathom (although I recall this has happened to me before). Tried again today but same problem - stuck in outbox. Must be some weird issue with my profile. Can you please try to PM the service number to me where I can look into th...
by HimaJ
Sun Aug 13, 2017 6:59 pm
Forum: Mobile services
Topic: Swap sim to new phone problem on 1 tower only
Replies: 1
Views: 1130

Re: Swap sim to new phone problem on 1 tower only

Hi, Please note that Optus is making changes to their mobile network and they have closed down 2G mobile network since 1st of August 2017. If you are currently having 2G network settings on your mobile handset,this change could have affected your service. Therefore you may need to change the frequen...
by HimaJ
Thu Aug 10, 2017 6:15 pm
Forum: NBN and other Fibre Services
Topic: NBN Fixed Wireless 50/20 - Reasonable speed?
Replies: 9
Views: 3224

Re: NBN Fixed Wireless 50/20 - Reasonable speed?

Thank you for sending the test results.

We have re-escalated your service issue with our supplier under the reference number : 11919230.

We will update you once a feedback is available.

Exetel apologies for the inconvenience may have caused by this.
by HimaJ
Sun Aug 06, 2017 3:44 pm
Forum: Email issues
Topic: Cannot Connect To POP3 Server
Replies: 6
Views: 2584

Re: Cannot Connect To POP3 Server

Thank you for providing the email address.

Exetel is currently looking into this. You will receive a response shortly.
by HimaJ
Sun Jul 30, 2017 4:18 pm
Forum: Mobile services
Topic: Data sharing/pooling across multiple SIMs?
Replies: 5
Views: 2929

Re: Data sharing/pooling across multiple SIMs?

Please note that currently Exetel is looking into your query. Will update you soon.
by HimaJ
Sat Jul 08, 2017 10:17 pm
Forum: Mobile services
Topic: My phone won't download MMS voice messages
Replies: 32
Views: 9012

Re: My phone won't download MMS voice messages

You just happened to leave out the critical information, which is that mobile data must be turned on in order for messages to download. Feeling pretty angry right now. You have mentioned that "mobile data must be turned on in order for messages to download" ... Did you mean to say that every time w...
by HimaJ
Sun Jun 11, 2017 6:29 pm
Forum: VOIP
Topic: Settings for Cisco SPA112
Replies: 1
Views: 1658

Re: Settings for Cisco SPA112

Please refer to the following user manual. http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/csbpvga/spa100-200/quick_start/SPA100_ATA_78-19933.pdf Also if you need to get more details you may contact the Cisco support. Please PM your service number / customer ID if you need to get any assistan...
by HimaJ
Sun Jun 04, 2017 11:24 pm
Forum: Mobile services
Topic: My phone won't download MMS voice messages
Replies: 32
Views: 9012

Re: My phone won't download MMS voice messages

Is it possible you to edit the APN values without deleting the existing values. Please let us know whether you are using an Apple device. If it is so, please provide us the Apple OS version and also the device model number. Also note that you can refer Apple forums in order to get more information r...
by HimaJ
Sun Jun 04, 2017 9:01 pm
Forum: Mobile services
Topic: My phone won't download MMS voice messages
Replies: 32
Views: 9012

Re: My phone won't download MMS voice messages

We have sent you an email update to your nominated email address.

Your reference # : 11039440

Exetel apologies for the inconvenience may have caused by this.
by HimaJ
Sun Jun 04, 2017 5:44 pm
Forum: NBN and other Fibre Services
Topic: No NBN connection
Replies: 1
Views: 1215

Re: No NBN connection

Please note that we have sent you an email update to the nominated email address via the ticket number : 11664587

Exetel apologies for the inconvenience may have caused by this.
by HimaJ
Sat Jun 03, 2017 9:05 pm
Forum: Email issues
Topic: Can't send emails
Replies: 16
Views: 5524

Re: Can't send emails

kitcho wrote:Hi, I am suffering the same problem, see image for notification, Settings checked and as recommended?

Are you using mobile data or Exetel Internet connection in order to send / receive emails?

Please PM the service number where we can investigate your issue.
by HimaJ
Sun May 28, 2017 7:00 pm
Forum: NBN and other Fibre Services
Topic: NBN Fixed Wireless 50/20 - Reasonable speed?
Replies: 9
Views: 3224

Re: NBN Fixed Wireless 50/20 - Reasonable speed?

We have sent you an email update to your nominated email address via the ticket : 11641384 Please note that we are currently investigating your service issue with the relevant departments and supplier. We will update you via email once update is available. Exetel apologies for the inconvenience may ...
by HimaJ
Sat May 27, 2017 9:41 pm
Forum: VOIP
Topic: How to get Teleconference Number
Replies: 19
Views: 6056

Re: How to get Teleconference Number

Exetel is currently looking into your query. We will update you soon.
by HimaJ
Fri May 26, 2017 10:04 pm
Forum: Archived threads
Topic: Unplanned Network Outage - Muswellbrook - NSW - In progress
Replies: 1
Views: 511

Unplanned Network Outage - Muswellbrook - NSW - In progress

Location Affected: Muswellbrook - NSW Event Start : 26-05-2017 Products Impacted: ADSL Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause : Still being investigated Estimated Resolution : No Estimated Time of Resolution Once the outage ...
by HimaJ
Mon May 22, 2017 4:01 pm
Forum: NBN and other Fibre Services
Topic: Service constantly dropping out
Replies: 7
Views: 2062

Re: Service constantly dropping out

Thanks again KavindaS. I am not wanting to cancel my cancellation of service, but i would like the technical issue rectified so i can use a service i have paid for, for the next 30 days. I have replied via email as advised. Thanks. Please be advised that we are following up your case via the ticket...