Search found 208 matches

by HimaJ
Sun Aug 06, 2017 3:44 pm
Forum: Email issues
Topic: Cannot Connect To POP3 Server
Replies: 6
Views: 2298

Re: Cannot Connect To POP3 Server

Thank you for providing the email address.

Exetel is currently looking into this. You will receive a response shortly.
by HimaJ
Sun Jul 30, 2017 4:18 pm
Forum: Mobile services
Topic: Data sharing/pooling across multiple SIMs?
Replies: 5
Views: 2678

Re: Data sharing/pooling across multiple SIMs?

Please note that currently Exetel is looking into your query. Will update you soon.
by HimaJ
Sat Jul 08, 2017 10:17 pm
Forum: Mobile services
Topic: My phone won't download MMS voice messages
Replies: 32
Views: 7781

Re: My phone won't download MMS voice messages

You just happened to leave out the critical information, which is that mobile data must be turned on in order for messages to download. Feeling pretty angry right now. You have mentioned that "mobile data must be turned on in order for messages to download" ... Did you mean to say that every time w...
by HimaJ
Sun Jun 11, 2017 6:29 pm
Forum: VOIP
Topic: Settings for Cisco SPA112
Replies: 1
Views: 1479

Re: Settings for Cisco SPA112

Please refer to the following user manual. http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/csbpvga/spa100-200/quick_start/SPA100_ATA_78-19933.pdf Also if you need to get more details you may contact the Cisco support. Please PM your service number / customer ID if you need to get any assistan...
by HimaJ
Sun Jun 04, 2017 11:24 pm
Forum: Mobile services
Topic: My phone won't download MMS voice messages
Replies: 32
Views: 7781

Re: My phone won't download MMS voice messages

Is it possible you to edit the APN values without deleting the existing values. Please let us know whether you are using an Apple device. If it is so, please provide us the Apple OS version and also the device model number. Also note that you can refer Apple forums in order to get more information r...
by HimaJ
Sun Jun 04, 2017 9:01 pm
Forum: Mobile services
Topic: My phone won't download MMS voice messages
Replies: 32
Views: 7781

Re: My phone won't download MMS voice messages

We have sent you an email update to your nominated email address.

Your reference # : 11039440

Exetel apologies for the inconvenience may have caused by this.
by HimaJ
Sun Jun 04, 2017 5:44 pm
Forum: NBN and other Fibre Services
Topic: No NBN connection
Replies: 1
Views: 1126

Re: No NBN connection

Please note that we have sent you an email update to the nominated email address via the ticket number : 11664587

Exetel apologies for the inconvenience may have caused by this.
by HimaJ
Sat Jun 03, 2017 9:05 pm
Forum: Email issues
Topic: Can't send emails
Replies: 16
Views: 4861

Re: Can't send emails

kitcho wrote:Hi, I am suffering the same problem, see image for notification, Settings checked and as recommended?

Are you using mobile data or Exetel Internet connection in order to send / receive emails?

Please PM the service number where we can investigate your issue.
by HimaJ
Sun May 28, 2017 7:00 pm
Forum: NBN and other Fibre Services
Topic: NBN Fixed Wireless 50/20 - Reasonable speed?
Replies: 9
Views: 2923

Re: NBN Fixed Wireless 50/20 - Reasonable speed?

We have sent you an email update to your nominated email address via the ticket : 11641384 Please note that we are currently investigating your service issue with the relevant departments and supplier. We will update you via email once update is available. Exetel apologies for the inconvenience may ...
by HimaJ
Sat May 27, 2017 9:41 pm
Forum: VOIP
Topic: How to get Teleconference Number
Replies: 19
Views: 5477

Re: How to get Teleconference Number

Exetel is currently looking into your query. We will update you soon.
by HimaJ
Fri May 26, 2017 10:04 pm
Forum: Archived threads
Topic: Unplanned Network Outage - Muswellbrook - NSW - In progress
Replies: 1
Views: 451

Unplanned Network Outage - Muswellbrook - NSW - In progress

Location Affected: Muswellbrook - NSW Event Start : 26-05-2017 Products Impacted: ADSL Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause : Still being investigated Estimated Resolution : No Estimated Time of Resolution Once the outage ...
by HimaJ
Mon May 22, 2017 4:01 pm
Forum: NBN and other Fibre Services
Topic: Service constantly dropping out
Replies: 7
Views: 1880

Re: Service constantly dropping out

Thanks again KavindaS. I am not wanting to cancel my cancellation of service, but i would like the technical issue rectified so i can use a service i have paid for, for the next 30 days. I have replied via email as advised. Thanks. Please be advised that we are following up your case via the ticket...
by HimaJ
Sun May 21, 2017 3:12 pm
Forum: Mobile services
Topic: Email service totally rooted!
Replies: 1
Views: 1550

Re: Email service totally rooted!

We have sent you an email update to your nominated email address via the ticket number : 11466202

Please reply back to the same email thread if you have any further concerns.


Exetel apologies for the inconvenience may have caused by this.
by HimaJ
Sun May 14, 2017 6:32 pm
Forum: VOIP
Topic: How to get Teleconference Number
Replies: 19
Views: 5477

Re: How to get Teleconference Number

Please note that Exetel looking into this with high priority. We will update you very soon.

Exetel apologies for the inconvenience may have caused by this.
by HimaJ
Sun May 14, 2017 4:15 pm
Forum: NBN and other Fibre Services
Topic: Plan speed change did not go in to effect yet (resolved)
Replies: 12
Views: 2640

Re: Plan speed change did not go in to effect yet

We have sent you an email update to your nominated email address via the ticket number : 11575172.

Please go through the email and reply via the same email thread.