Search found 208 matches

by HimaJ
Sat May 13, 2017 2:38 pm
Forum: Invoicing & billing
Topic: Late bill now paid via direct debit, service still suspended
Replies: 3
Views: 1536

Re: Late bill now paid via direct debit, service still suspe

PM me your service number / customer ID and I will look in to this with high priority.
by HimaJ
Fri May 05, 2017 11:01 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage- Dunlop - ACT -In progress
Replies: 9
Views: 1815

Re: Unplanned ADSL Network Outage- Dunlop - ACT -In progress

Update

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.
by HimaJ
Sun Apr 30, 2017 4:03 pm
Forum: Member facilities & usage meter
Topic: Cancellation
Replies: 6
Views: 1749

Re: Cancellation

Please note that in order to cancel a ADSL / fiber service you can contact the Exetel Technical Support team.
by HimaJ
Sun Apr 30, 2017 3:12 pm
Forum: Member facilities & usage meter
Topic: Cancellation
Replies: 6
Views: 1749

Re: Cancellation

PM me your service number / customer ID and I will look in to this with high priority.
by HimaJ
Sun Apr 30, 2017 1:31 pm
Forum: VOIP
Topic: VOIP Activation Time
Replies: 6
Views: 1838

Re: VOIP Activation Time

Thanks for your PM.

Exetel is currently looking into this via the ticket number : 11087819. You will receive a response shortly.
by HimaJ
Sat Apr 29, 2017 10:40 pm
Forum: VOIP
Topic: VOIP Activation Time
Replies: 6
Views: 1838

Re: VOIP Activation Time

Please PM us the VoIP number that you are referring. We are following up your case via the ticket number : 11087819

Exetel apologies for the inconvenience may have caused by this.
by HimaJ
Sat Apr 22, 2017 6:01 pm
Forum: Networking issues
Topic: QoS configuration help (ZTE NBN modem)
Replies: 14
Views: 3918

Re: QoS configuration help (ZTE NBN modem)

Exetel is currently looking into this under the reference # - 11486084. You will receive a response shortly.

Exetel apologies for the inconvenience may have caused by this.
by HimaJ
Sat Apr 22, 2017 2:43 pm
Forum: Email issues
Topic: Exetel to Hotmail - SMTP error 550 SC-002 (COL004-MC2F)
Replies: 1
Views: 1359

Re: Exetel to Hotmail - SMTP error 550 SC-002 (COL004-MC2F)

Exetel is currently looking into this under the reference # - 11498634. You will receive a response shortly.

Exetel apologies for the inconvenience may have caused by this.
by HimaJ
Sat Apr 15, 2017 9:30 pm
Forum: ADSL connections
Topic: Telstra played in the pit - 25% loss in sync speed.
Replies: 7
Views: 2271

Re: Telstra played in the pit - 25% loss in sync speed.

Exetel apologies for the inconvenience may have caused by this.

Please note that we have logged a fault about the reported service issue to our wholesale supplier. We will provide you an update once we have a feedback from the supplier.

Your reference # : 11476904
by HimaJ
Sat Apr 15, 2017 1:27 pm
Forum: Email issues
Topic: Hotmail Block List
Replies: 15
Views: 4600

Re: Hotmail Block List

Apologies for the late response. Please note that we have not received any e-mails. Kindly forward the email to "residentialsupport@exetel.com.au" where we can look into the matter. Make sure you insert your service number in the subject line of the e-mail. Exetel apologies for the inconvenience may...
by HimaJ
Sun Apr 09, 2017 4:36 pm
Forum: ADSL connections
Topic: Frustrating, constant issues forcing me towards Testra
Replies: 4
Views: 1697

Re: Frustrating, constant issues forcing me towards Testra

We are happy to hear that your service issue has been fixed.

Please feel free to contact Exetel if you have any further concerns.
by HimaJ
Sun Apr 09, 2017 2:03 pm
Forum: Networking issues
Topic: Change NBN IP back to our previous ADSL IP?
Replies: 5
Views: 2157

Re: Change NBN IP back to our previous ADSL IP?

We are happy to hear that your streaming issue has been fixed.

Please feel free to contact Exetel if you have any further concerns.
by HimaJ
Sat Apr 08, 2017 8:00 pm
Forum: NBN and other Fibre Services
Topic: connection lost/ switching?
Replies: 2
Views: 1217

Re: connection lost/ switching?

Thank you for your PM. Please note that your new router is a pre-configured device where you can use straightaway from the package without doing any configurations. If your new service is VDSL (FTTN), it will based on existing copper line where your ADSL/PSTN lines will not be working once the VDSL ...
by HimaJ
Sat Apr 08, 2017 6:01 pm
Forum: NBN and other Fibre Services
Topic: connection lost/ switching?
Replies: 2
Views: 1217

Re: connection lost/ switching?

PM me your service number / customer ID and I will look in to this with high priority.
by HimaJ
Sat Apr 08, 2017 5:55 pm
Forum: ADSL connections
Topic: Lag/ping/dropping frames
Replies: 18
Views: 5601

Re: Lag/ping/dropping frames

Please note that we have sent you an email update under the reference # : 11427155

Exetel apologies for the inconvenience may have caused by this.