Search found 169 matches

by SankhaB
Fri Nov 08, 2019 5:59 pm
Forum: Archived threads
Topic: Unplanned Corporate Network Outage - Optus - NSW
Replies: 3
Views: 515

Re: Unplanned Corporate Network Outage - Optus - NSW

Event Notification

Update

All services have now been restored.

Kindly contact Exetel if you are still experiencing any problems with the service.

Exetel apologizes for any inconvenience this may have caused.
by SankhaB
Fri Nov 08, 2019 2:46 pm
Forum: Archived threads
Topic: Unplanned Corporate Network Outage - Optus - NSW
Replies: 3
Views: 515

Re: Unplanned Corporate Network Outage - Optus - NSW

Event Notification

Update

Root cause : Our supplier has identified a hardware failure and their technicians are currently investigating the matter.

Estimated Resolution : Our supplier is unable to provide us with an estimated time of resolution.
by SankhaB
Fri Nov 08, 2019 2:08 pm
Forum: Archived threads
Topic: Unplanned Corporate Network Outage - Optus - NSW
Replies: 3
Views: 515

Unplanned Corporate Network Outage - Optus - NSW

Event Notification Location Affected: NSW Event Start Time: 08/11/2019 13:40 Products Impacted : All Products Supplier : Optus Additional Information: Some customers in the above mentioned area may experience a complete disruption on the connection. Root cause : Still being investigated. Estimated R...
by SankhaB
Tue Oct 29, 2019 12:56 am
Forum: Archived threads
Topic: Possible Fibre Network Outage - Multiple suburbs, NSW & ACT
Replies: 1
Views: 1147

Re: Possible Fibre Network Outage - Multiple suburbs, NSW & ACT

Event Notification

Update


Our supplier has informed us that the outage has been resolved.

Please power-cycle your modems / routers and contact us if the issue persists.

Exetel apologizes for any inconvenience this may have caused
by SankhaB
Mon Oct 21, 2019 5:35 pm
Forum: Archived threads
Topic: Unplanned Corporate Data Network Outage - New South Wales- 18 Telstra Services
Replies: 1
Views: 312

Re: Unplanned Corporate Data Network Outage - New South Wales- 18 Telstra Services

Event Notification

Update

A switching loop was identified and the services have been restored. Please contact Exetel if the problem persists.
by SankhaB
Wed Sep 11, 2019 11:47 pm
Forum: Archived threads
Topic: Unplanned Corporate Fibre Network Outage - Telstra - Victoria
Replies: 2
Views: 436

Unplanned Corporate Fibre Network Outage - Telstra - Victoria

Unplanned Corporate Fibre Network Outage - Telstra - Victoria Location Affected: Victoria Event Start Time: 11/09/2019 23:10:00 Products Impacted : Fibre Additional Information: Some customers in the above mentioned area may experience a complete disruption on the connection. Root cause : Still bein...
by SankhaB
Thu Sep 05, 2019 9:11 am
Forum: Archived threads
Topic: Unplanned Corporate Fiber Network Outage - Telstra - WA
Replies: 3
Views: 933

Re: Unplanned Corporate Fiber Network Outage - Telstra - WA

Update

A temporary restoration has been applied. Kindly contact Exetel if your service is still offline.
by SankhaB
Thu Sep 05, 2019 7:50 am
Forum: Archived threads
Topic: Unplanned Corporate Fiber Network Outage - Telstra - WA
Replies: 3
Views: 933

Unplanned Corporate Fiber Network Outage - Telstra - WA

Location Affected: Western Australia Event Start Time: 05/09/2019 03:20 Products Impacted : Fiber Additional Information: Some customers in the above mentioned area may experience a complete disruption on the connection. Root cause : Still being investigated. Estimated Resolution : Our wholesale sup...
by SankhaB
Wed Jul 03, 2019 6:42 am
Forum: Archived threads
Topic: Emergancy Network Maintenance - Corporate & Residential -Victoria
Replies: 1
Views: 484

Re: Emergancy Network Maintenance - Corporate & Residential -Victoria

Event Notification

Update


The network maintenance has been completed. If any issues are experienced, please contact Exetel.

We apologize for any inconvenience this may have caused.
by SankhaB
Thu Jun 20, 2019 1:38 pm
Forum: Archived threads
Topic: Corporate Service Outage – Selected Telstra Fibre Services - NSW
Replies: 3
Views: 557

Re: Possible Corporate Service Outage - Multiple Suburbs - NSW

Event Notification

Update

The services appear to be stable once more. Exetel is currently monitoring the situation.
by SankhaB
Thu Jun 20, 2019 10:44 am
Forum: Archived threads
Topic: Corporate Service Outage – Selected Telstra Fibre Services - NSW
Replies: 3
Views: 557

Re: Possible Corporate Service Outage - Multiple Suburbs - NSW

Event Notification

Update

The issue has reemerged and we are currently investigating with our supplier.

Exetel apologizes for any inconvenience this may have caused.
by SankhaB
Thu Jun 20, 2019 10:15 am
Forum: Archived threads
Topic: Corporate Service Outage – Selected Telstra Fibre Services - NSW
Replies: 3
Views: 557

Re: Possible Corporate Service Outage - Multiple Suburbs - NSW

Event Notification

Update

The issue appears to be resolved and Exetel is currently monitoring all links. If you still experience any further issues on your corporate data links, please give us a call on 0280301050.
by SankhaB
Thu Jun 20, 2019 9:55 am
Forum: Archived threads
Topic: Corporate Service Outage – Selected Telstra Fibre Services - NSW
Replies: 3
Views: 557

Corporate Service Outage – Selected Telstra Fibre Services - NSW

Location Affected: Multiple Suburbs NSW Event Start Time: 20/06/2019 7.30 AM AEST Products Impacted : Some Fibre services in NSW Additional Information: Some customers in the above mentioned area will experience slow speeds, packet loss and latency. Root cause : Still being investigated. We are not ...
by SankhaB
Thu Mar 28, 2019 3:02 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, QLD
Replies: 4
Views: 3726

Re: Unplanned Fibre Network Outage - Multiple Suburbs, QLD

Update:

Fiber repair crew is still working on the fault.

An estimated time of resolution has not been provided by our supplier yet.

Exetel apologies for any inconvenience caused.
by SankhaB
Fri Mar 22, 2019 10:58 am
Forum: Archived threads
Topic: Unplanned Corporate Data Network Outage - NSW
Replies: 6
Views: 1254

Re: Unplanned Corporate Data Network Outage - NSW

Event Notification

Update

Our upstream carrier technician is scheduled to attend the fault location at approximately 11.00 am AEDT to investigate the issue.