Search found 157 matches

by SankhaB
Thu Jun 20, 2019 9:55 am
Forum: Archived threads
Topic: Corporate Service Outage – Selected Telstra Fibre Services - NSW
Replies: 3
Views: 366

Corporate Service Outage – Selected Telstra Fibre Services - NSW

Location Affected: Multiple Suburbs NSW Event Start Time: 20/06/2019 7.30 AM AEST Products Impacted : Some Fibre services in NSW Additional Information: Some customers in the above mentioned area will experience slow speeds, packet loss and latency. Root cause : Still being investigated. We are not ...
by SankhaB
Thu Mar 28, 2019 3:02 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, QLD
Replies: 4
Views: 2631

Re: Unplanned Fibre Network Outage - Multiple Suburbs, QLD

Update:

Fiber repair crew is still working on the fault.

An estimated time of resolution has not been provided by our supplier yet.

Exetel apologies for any inconvenience caused.
by SankhaB
Fri Mar 22, 2019 10:58 am
Forum: Archived threads
Topic: Unplanned Corporate Data Network Outage - NSW
Replies: 6
Views: 964

Re: Unplanned Corporate Data Network Outage - NSW

Event Notification

Update

Our upstream carrier technician is scheduled to attend the fault location at approximately 11.00 am AEDT to investigate the issue.
by SankhaB
Fri Mar 22, 2019 9:14 am
Forum: Archived threads
Topic: Unplanned Corporate Data Network Outage - NSW
Replies: 6
Views: 964

Re: Unplanned Corporate Data Network Outage - NSW

Event Notification

Update


Services have been moved to a backup link.

All services should be up and running. If you are still experiencing any issues, kindly contact us on 0280301050.

Exetel apologizes for any inconvenience this may have caused.
by SankhaB
Fri Mar 22, 2019 5:51 am
Forum: Archived threads
Topic: Unplanned Corporate Data Network Outage - NSW
Replies: 6
Views: 964

Unplanned Corporate Data Network Outage - NSW

Event Notification Location Affected: NSW Event Start Time: 22/03/2019 1.00 am AEDT Products Impacted : Fibre Additional Information: Some customers in the above mentioned area may experience a complete disruption on the connection. Root cause : Still being investigated. Estimated Resolution : Our w...
by SankhaB
Thu Jan 17, 2019 5:09 pm
Forum: Archived threads
Topic: Unplanned Corporate & Residential Fibre / ADSL Network Outage - AAPT - VIC
Replies: 6
Views: 764

Re: Unplanned Corporate & Residential Fibre / ADSL Network Outage - AAPT - VIC

Update

Some services have resumed connectivity but our supplier has informed that repair work is still ongoing to restore the damaged fiber cables.

No estimated time of resolution has been provided yet.

Exetel apologizes for any inconvenience this may have caused.
by SankhaB
Thu Jan 17, 2019 2:06 pm
Forum: Archived threads
Topic: Unplanned Corporate & Residential Fibre / ADSL Network Outage - AAPT - VIC
Replies: 6
Views: 764

Re: Unplanned Corporate & Residential Fibre / ADSL Network Outage - AAPT - VIC

Update

Our supplier has identified a fiber break and the fiber repair technicians are currently being dispatched to the fault location.

We are unable to provide you with an estimated time of resolution yet.

Exetel apologizes for any inconvenience this may have caused.
by SankhaB
Thu Dec 06, 2018 3:19 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, QLD
Replies: 5
Views: 1244

Re: Unplanned Fibre Network Outage - Multiple Suburbs, QLD

Update

The technicians are currently on site working on fiber restoration.

No estimated time of resolution has been provided yet.

Exetel apologizes for any inconvenience this may have caused.
by SankhaB
Wed Dec 05, 2018 12:33 am
Forum: Archived threads
Topic: Unplanned Corporate Fibre Network Outage - Telstra - NSW
Replies: 9
Views: 1558

Re: Unplanned Corporate Fibre Network Outage - Telstra - NSW

Update

Repair work is still ongoing.

No estimated time of resolution has been provided yet.
by SankhaB
Tue Dec 04, 2018 8:00 pm
Forum: Archived threads
Topic: Unplanned Corporate Fibre Network Outage - Telstra - NSW
Replies: 9
Views: 1558

Re: Unplanned Corporate Fibre Network Outage - Telstra - NSW

Update

The fiber cables have been delivered to the damage location and the techs have started working on it.

No estimated time of resolution has been provided yet.
by SankhaB
Tue Oct 23, 2018 5:39 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 3
Views: 818

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Update

Our supplier advises that the outage has been Restored.

Kindly power cycle your modem/router and test the service.

Exetel apologizes for any inconvenience caused in this regard.
by SankhaB
Tue Oct 23, 2018 5:10 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 3
Views: 818

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Update:

Outage is still ongoing and under investigation.

The supplier is unable to provide us the Estimated time of resolution

Exetel apologizes for any inconvenience this may have caused.
by SankhaB
Sat Oct 20, 2018 7:57 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, QLD
Replies: 4
Views: 2146

Re: Unplanned Fibre Network Outage - Multiple Suburbs, QLD

Update:

Outage is still ongoing.

Restoration Progress: Technicians are on site and fiber repairing work is ongoing.

Our wholesale supplier is unable to provide us with an Estimated time of resolution

Exetel apologizes for any inconvenience this may have caused.
by SankhaB
Wed Aug 29, 2018 8:09 am
Forum: Archived threads
Topic: Unplanned Corporate Data Outage - NSW
Replies: 1
Views: 570

Unplanned Corporate Data Outage - NSW

Location Affected: NSW Event Start Time: 29/08/2018 6.01am AEST Products Impacted : Copper Additional Information: Some customers in the above mentioned area may experience a complete disruption on the connection. Root cause : Transmission link failure after the planned fiber relocation. Estimated R...
by SankhaB
Wed Aug 29, 2018 6:12 am
Forum: Archived threads
Topic: Unplanned Network Outage - Multiple Suburbs, QLD
Replies: 13
Views: 4661

Re: Unplanned Network Outage - Multiple Suburbs, QLD

Update The outage is still ongoing. Root Cause : Replacement of the network transmission card failed to restore the outage and hence a different network transmission card will be installed as soon as a part is made available. Estimated time of Resolution: Due to the complexity of the work, Our suppl...