Search found 157 matches

by SankhaB
Wed Jul 25, 2018 11:58 pm
Forum: Archived threads
Topic: Unplanned Corporate Network Outage - AAPT - NSW
Replies: 7
Views: 691

Re: Unplanned Corporate Network Outage - AAPT - NSW

Update

3rd Party carrier technicians are still investigating the issue.

No estimated time of resolution has been provided yet.
by SankhaB
Wed Jul 25, 2018 7:18 pm
Forum: Archived threads
Topic: Unplanned Corporate Network Outage - AAPT - NSW
Replies: 7
Views: 691

Re: Unplanned Corporate Network Outage - AAPT - NSW

Update

Field technicians have discovered a fibre break 61km from Gosford towards Sydney and also a potential loop in the network. No estimated time of resolution has been provided yet.
by SankhaB
Mon Jun 25, 2018 8:46 pm
Forum: Archived threads
Topic: Unplanned Corporate Network Outage - Optus - VIC
Replies: 1
Views: 426

Re: Unplanned Corporate Network Outage - Optus - VIC

Event Notification

Update

The outage has been restored at 18.23 (AEST)

Root cause was identified as a transmission card failure which has been replaced by the upstream carrier.

Exetel apologizes for any inconvenience this may have caused.
by SankhaB
Thu Jun 07, 2018 9:52 pm
Forum: Archived threads
Topic: Unplanned Corporate Network Outage - Telstra - NSW
Replies: 20
Views: 8358

Re: Unplanned Corporate Network Outage - Telstra - NSW

Update Splicing on the first cable is almost completed with some services resuming connectivity. Technicians will continue efforts to complete work on this cable overnight. In parallel, work is underway on the second cable with additional resources engaged to assist. We are not able to provide an Es...
by SankhaB
Wed Jun 06, 2018 10:10 pm
Forum: Archived threads
Topic: Unplanned Corporate Network Outage - Telstra - NSW
Replies: 20
Views: 8358

Re: Unplanned Corporate Network Outage - Telstra - NSW

UPDATE

Repair work is still ongoing at the moment. Our wholesale supplier is not able to provide us with an estimated time of resolution yet.

Exetel apologizes for any inconvenience this may have caused.
by SankhaB
Thu May 24, 2018 10:04 am
Forum: Archived threads
Topic: Unplanned Corporate Data Outage - Victoria
Replies: 3
Views: 1775

Re: Unplanned Corporate Data Outage - Victoria

Update

We have identified the issue, and are working on resolving it.

No ETR can be provided at this stage.
by SankhaB
Thu May 24, 2018 9:05 am
Forum: Archived threads
Topic: Unplanned Corporate Data Outage - Victoria
Replies: 3
Views: 1775

Re: Unplanned Corporate Data Outage - Victoria

Event Notification

Update

A few services are resuming connectivity.

Root cause is still under investigation

Estimated Resolution : No ETR at this stage

Exetel apologizes for any inconvenience this may have caused.
by SankhaB
Thu May 24, 2018 7:52 am
Forum: Archived threads
Topic: Unplanned Corporate Data Outage - Victoria
Replies: 3
Views: 1775

Unplanned Corporate Data Outage - Victoria

Event Notification Location Affected: Victoria Event Start Time: 24/05/2018 7.15 AEST Products Impacted : Some Corporate Data Services Additional Information: Some customers in the above mentioned area may experience a complete disruption on the connection. Root cause : Still being investigated. Est...
by SankhaB
Tue May 01, 2018 1:45 pm
Forum: Archived threads
Topic: Unplanned Corporate Data Outage - New South Wales
Replies: 1
Views: 513

Re: Unplanned Corporate Data Outage - New South Wales

Update

The faulty power supply has been replaced.

Exetel apologizes for any inconvenience this may have caused.
by SankhaB
Tue Apr 10, 2018 9:10 am
Forum: Archived threads
Topic: Unplanned Corporate Data Outage - NSW
Replies: 2
Views: 551

Re: Unplanned Corporate Data Outage - NSW

Update

The root cause was due to a power loss at the data center.

Exetel apologizes for the inconvenience caused.
by SankhaB
Fri Feb 16, 2018 3:13 pm
Forum: Archived threads
Topic: Unplanned Corporate & Residential Data Outage - Victoria
Replies: 2
Views: 487

Unplanned Corporate & Residential Data Outage - Victoria

Event Notification Location Affected: VIC Event Start Time: 16/02/2018 14.30 AEDT Products Impacted : Copper, Wireless Ethernet & Fibre Additional Information: Some customers in the above mentioned area may experience a complete disruption on the connection. Root cause : Still being investigated. Es...
by SankhaB
Fri Dec 22, 2017 10:02 pm
Forum: Archived threads
Topic: Unplanned Corporate Network Outage - AAPT - NSW
Replies: 1
Views: 473

Re: Unplanned Corporate Network Outage - AAPT - NSW

Update Our supplier has informed that a faulty switch card has been replaced at the exchange and services have been restored. Further checks are still being done after restoration to validate that the problem is resolved. Kindly contact us on 0280301050 if you are still experiencing any difficulties...
by SankhaB
Wed Dec 20, 2017 12:01 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple suburbs, NSW
Replies: 6
Views: 1911

Re: Unplanned Fibre Network Outage - Multiple suburbs, NSW

Update

Services in the suburbs surrounding Nowra have been restored.

kindly power cycle your modem/ router and test the service.

Exetel apologizes for any inconvenience this may have caused.
by SankhaB
Wed Dec 13, 2017 6:56 pm
Forum: Archived threads
Topic: Unplanned Corporate Network Outage - AAPT - NSW
Replies: 11
Views: 3034

Re: Unplanned Corporate Network Outage - AAPT - NSW

Update Work is progressing with fibre technicians performing re-splicing works. The fibre technicians are currently performing the works. Customer services are expected to restore overnight as fibre technicians work to complete the fibre splicing with all splicing works expected early tomorrow morni...
by SankhaB
Thu Jul 06, 2017 10:17 am
Forum: Archived threads
Topic: Unplanned Corporate Data Outage - NSW
Replies: 3
Views: 878

Re: Unplanned Corporate Data Outage - NSW

Update.

The permanent fix has been applied and all the services have been restored.