Search found 167 matches

by SankhaB
Thu May 24, 2018 10:04 am
Forum: Archived threads
Topic: Unplanned Corporate Data Outage - Victoria
Replies: 3
Views: 1978

Re: Unplanned Corporate Data Outage - Victoria

Update

We have identified the issue, and are working on resolving it.

No ETR can be provided at this stage.
by SankhaB
Thu May 24, 2018 9:05 am
Forum: Archived threads
Topic: Unplanned Corporate Data Outage - Victoria
Replies: 3
Views: 1978

Re: Unplanned Corporate Data Outage - Victoria

Event Notification

Update

A few services are resuming connectivity.

Root cause is still under investigation

Estimated Resolution : No ETR at this stage

Exetel apologizes for any inconvenience this may have caused.
by SankhaB
Thu May 24, 2018 7:52 am
Forum: Archived threads
Topic: Unplanned Corporate Data Outage - Victoria
Replies: 3
Views: 1978

Unplanned Corporate Data Outage - Victoria

Event Notification Location Affected: Victoria Event Start Time: 24/05/2018 7.15 AEST Products Impacted : Some Corporate Data Services Additional Information: Some customers in the above mentioned area may experience a complete disruption on the connection. Root cause : Still being investigated. Est...
by SankhaB
Tue May 01, 2018 1:45 pm
Forum: Archived threads
Topic: Unplanned Corporate Data Outage - New South Wales
Replies: 1
Views: 634

Re: Unplanned Corporate Data Outage - New South Wales

Update

The faulty power supply has been replaced.

Exetel apologizes for any inconvenience this may have caused.
by SankhaB
Tue Apr 10, 2018 9:10 am
Forum: Archived threads
Topic: Unplanned Corporate Data Outage - NSW
Replies: 2
Views: 731

Re: Unplanned Corporate Data Outage - NSW

Update

The root cause was due to a power loss at the data center.

Exetel apologizes for the inconvenience caused.
by SankhaB
Fri Feb 16, 2018 3:13 pm
Forum: Archived threads
Topic: Unplanned Corporate & Residential Data Outage - Victoria
Replies: 2
Views: 591

Unplanned Corporate & Residential Data Outage - Victoria

Event Notification Location Affected: VIC Event Start Time: 16/02/2018 14.30 AEDT Products Impacted : Copper, Wireless Ethernet & Fibre Additional Information: Some customers in the above mentioned area may experience a complete disruption on the connection. Root cause : Still being investigated. Es...
by SankhaB
Fri Dec 22, 2017 10:02 pm
Forum: Archived threads
Topic: Unplanned Corporate Network Outage - AAPT - NSW
Replies: 1
Views: 594

Re: Unplanned Corporate Network Outage - AAPT - NSW

Update Our supplier has informed that a faulty switch card has been replaced at the exchange and services have been restored. Further checks are still being done after restoration to validate that the problem is resolved. Kindly contact us on 0280301050 if you are still experiencing any difficulties...
by SankhaB
Wed Dec 20, 2017 12:01 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple suburbs, NSW
Replies: 6
Views: 2156

Re: Unplanned Fibre Network Outage - Multiple suburbs, NSW

Update

Services in the suburbs surrounding Nowra have been restored.

kindly power cycle your modem/ router and test the service.

Exetel apologizes for any inconvenience this may have caused.
by SankhaB
Wed Dec 13, 2017 6:56 pm
Forum: Archived threads
Topic: Unplanned Corporate Network Outage - AAPT - NSW
Replies: 11
Views: 3555

Re: Unplanned Corporate Network Outage - AAPT - NSW

Update Work is progressing with fibre technicians performing re-splicing works. The fibre technicians are currently performing the works. Customer services are expected to restore overnight as fibre technicians work to complete the fibre splicing with all splicing works expected early tomorrow morni...
by SankhaB
Thu Jul 06, 2017 10:17 am
Forum: Archived threads
Topic: Unplanned Corporate Data Outage - NSW
Replies: 3
Views: 999

Re: Unplanned Corporate Data Outage - NSW

Update.

The permanent fix has been applied and all the services have been restored.
by SankhaB
Fri May 26, 2017 5:55 pm
Forum: Archived threads
Topic: Unplanned Corporate Data Outage - New Zealand
Replies: 3
Views: 1040

Unplanned Corporate Data Outage - New Zealand

Unplanned Corporate Data Outage - New Zealand Event Notification Locations Affected: Multiple areas Event Start Time: 26-05-2017 11:00 local time Products Impacted: Most of the Corporate Data services in New Zealand Root cause: Building has burnt down ETR: No ETR provided yet Exetel apologizes for a...
by SankhaB
Fri Feb 10, 2017 7:43 pm
Forum: Archived threads
Topic: Fibre Network Outage, Zetland, NSW
Replies: 2
Views: 766

Fibre Network Outage, Zetland, NSW

Fibre Network Outage - Zetland , NSW- In progress Event Notification Location Affected: Zetland , NSW Event Start Time: 10 February 2017 17:30 AEST Products Impacted: Fibre Additional Information: Some customers in the above mentioned area may experience connectivity issues. Root cause: Still being ...
by SankhaB
Fri Feb 10, 2017 2:25 pm
Forum: Archived threads
Topic: Fibre Network Outage, Multiple Suburbs, Victoria
Replies: 4
Views: 1554

Fibre Network Outage, Multiple Suburbs, Victoria

Fibre Network Outage - Multiple Suburbs, Victoria- In progress Event Notification Location Affected: Multiple Suburbs, Victoria Event Start Time: 10 February 2017 13:36 AEST Products Impacted: Fibre Additional Information: Some customers in the above mentioned area may experience connectivity issues...
by SankhaB
Tue Jan 31, 2017 10:08 pm
Forum: Archived threads
Topic: ADSL Network Outage, Botany, NSW
Replies: 2
Views: 760

Re: ADSL Network Outage, Botany, NSW

UPDATE

Issue is still being investigated.
- Our supplier is still not able to provide an Estimated Time of Resolution.

Once the outage has been restored please power reboot your modems/routers.

Exetel apologizes for any inconvenience this may have caused
by SankhaB
Tue Jan 31, 2017 3:57 pm
Forum: Archived threads
Topic: ADSL Network Outage, Botany, NSW
Replies: 2
Views: 760

ADSL Network Outage, Botany, NSW

ADSL Network Outage - Botany, NSW- In progress Event Notification Location Affected: Botany, NSW Event Start Time: 31 January 201 12:22 AEST Products Impacted: ADSL Additional Information: Some customers in the above mentioned area may experience connectivity issues. Root cause: Still being investig...