Search found 272 matches

by IsuruB
Wed Sep 11, 2019 2:20 pm
Forum: NBN and other Fibre Services
Topic: Orbi Router
Replies: 8
Views: 141

Re: Orbi Router

Thanks KavindaS for your advice. Sorry I’m just very novice in IT networking world, does it mean I can just call Exetel for the configuration using my Exetel profile? Thanks for getting back to us. What we meant to say was that there is no restriction from our end in you using any compatible router...
by IsuruB
Wed Sep 11, 2019 2:15 pm
Forum: NBN and other Fibre Services
Topic: Telstra HFC NBN Service is down - Pymble
Replies: 3
Views: 87

Re: Telstra HFC NBN Service is down - Pymble

The outage has now been cleared and services are now online - https://forum.exetel.com.au/viewtopic.php?f=296&t=45054

Apologies for the inconvenience caused
by IsuruB
Wed Sep 11, 2019 2:11 pm
Forum: Mobile services
Topic: Switch Mobile phone plan
Replies: 8
Views: 158

Re: Switch Mobile phone plan

Hi, BTW, I have not accessed my web mail account for a very long time and I lost my login details. Could you send me the web mail login details please? Thanks Hi, Thanks for reaching out. Please login to MyExetel to recover the Exemail password - https://www.exetel.com.au/my-exetel Go to Premium VA...
by IsuruB
Sun Sep 08, 2019 5:16 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Multiple Suburbs, ACT
Replies: 2
Views: 103

Re: Unplanned ADSL Network Outage - Multiple Suburbs, ACT

Update:

The root cause had been identified as an Equipment malfunction at the Exchange.

The Wholesale Supplier is still unable to provide an Estimated Time of Resolution at this stage.

Exetel apologizes for any inconvenience this may have caused
by IsuruB
Sun Sep 08, 2019 4:29 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Multiple Suburbs, ACT
Replies: 2
Views: 103

Unplanned ADSL Network Outage - Multiple Suburbs, ACT

Event Notification Locations Affected : Multiple Suburbs, ACT Products Impacted : ADSL Supplier : Optus Estimated Resolution Time : The Wholesale Supplier is unable to provide an ETR at this stage. Root cause : Still under investigation Additional Information : Customers in the above mentioned area ...
by IsuruB
Sun Sep 08, 2019 1:18 pm
Forum: Modem issues
Topic: ZTE H268A DHCP Binding
Replies: 4
Views: 121

Re: ZTE H268A DHCP Binding

I'm having trouble trying to setup statically bound IP addresses for some of my devices on my ZTE H268A modem. When I first got the modem, I added a static binding for my PC, but the DHCP server ignores this setting and always gives my PC an address from it's dynamic address pool. Now I'm trying to...
by IsuruB
Sun Sep 08, 2019 11:39 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Homebush West, NSW
Replies: 3
Views: 266

Re: Unplanned Fibre Network Outage - Homebush West, NSW

Update:

The Wholesale Supplier advises the outage has now been cleared and services have been restored.

Please powercycle your modem / router and check if issues persist.

Exetel apologizes for the inconvenience this may have caused.
by IsuruB
Sun Sep 08, 2019 11:32 am
Forum: Archived threads
Topic: Possible Fibre Network Outage - Baldivis, WA
Replies: 3
Views: 201

Re: Possible Fibre Network Outage - Baldivis, WA

Update:

The Wholesale Supplier advises the outage has now been cleared and services have been restored.

The root cause had been identified as a power issue.

Please powercycle your modem / router and check if issues persist.

Exetel apologizes for the inconvenience this may have caused.
by IsuruB
Sun Sep 01, 2019 1:38 pm
Forum: VOIP
Topic: H268A connection to Voip Is unregistered
Replies: 1
Views: 64

Re: H268A connection to Voip Is unregistered

I recently activated NBN using a Exetel supplied ZTE modem and requested my home phone No 0352415606 be ported across to VoIP. I have been informed this has now been activated after a 3 month wait. I can get a dialling tone on my handset but cannot ring out. I have followed the procedure emailed by...
by IsuruB
Sun Sep 01, 2019 1:25 pm
Forum: HSPA connections
Topic: Link: Not Connected
Replies: 10
Views: 147

Re: Link: Not Connected

Hi, I have recently purchased Exetel Wireless Homebroadband Service with a NetComm modem a week back. It was working before (though not stable) but upon restart internet starts working but since yesterday, Internet is not available (WIFI devices are connecting but no internet). I have checked APN &...
by IsuruB
Sun Sep 01, 2019 9:57 am
Forum: Archived threads
Topic: Planned Fixed Wireless Network Outage - Worrigee and Surrounding Suburbs, NSW
Replies: 1
Views: 303

Re: Planned Fixed Wireless Network Outage - Worrigee and Surrounding Suburbs, NSW

Update:

The Wholesale Supplier advises that the upgrades have been successfully completed.

Please powercycle your modem/router if issues persist.

Exetel apologizes for any inconvenience caused.
by IsuruB
Sun Aug 25, 2019 3:41 pm
Forum: Modem issues
Topic: Firmware and Settings for Netcomm NF18ACV
Replies: 8
Views: 229

Re: Firmware and Settings for Netcomm NF18ACV

My firmware is NF18ACV.NC.AU-R6B016.EN and has been so since I got this modem from Exetel a little over a year ago. Is this the proper / most current version? And, are these settings for Tr-069 Client [shown in the attachment] correct? I suspect **someone** might have fiddled with them in the early...
by IsuruB
Tue Aug 13, 2019 3:26 pm
Forum: ADSL connections
Topic: Third outage in 6 days
Replies: 9
Views: 307

Re: Third outage in 6 days

Yeah well I’m in regional Vic, so not really in my area. I don’t think mine is a capacity issue, it’s not like it gets progressively slower or happens at peak times. Coasting along at 40Mbps it’ll just drop down to under 1Mbps where it stays for a few hours then jumps back up to 40Mbps. And this is...
by IsuruB
Tue Aug 13, 2019 10:07 am
Forum: Archived threads
Topic: Unplanned Exemail Receiving Issues- All States
Replies: 5
Views: 577

Re: Unplanned Exemail Receiving Issues- All States

Update:

Please be advised that the incoming email issues are still ongoing.

An Estimated time of resolution cannot be provided at this stage due to the nature of the work required.

Exetel apologizes for the inconvenience caused.
by IsuruB
Sun Aug 04, 2019 9:53 am
Forum: NBN and other Fibre Services
Topic: Our NBN was lost from Tuesday 30/6 til now.
Replies: 1
Views: 175

Re: Our NBN was lost from Tuesday 30/6 til now.

Our NBN was lost from Tuesday 30/6 morning til now. Location is Wolli creek 2205. I have been contacted with customer service and I got the message that I have been cancel or terminate service. but I didn't. I only change a plan on 29/6. so I contacted customer service back as soon as I got the mes...