Search found 309 matches

by IsuruB
Wed Nov 06, 2019 9:11 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Gumdale, QLD
Replies: 1
Views: 161

Re: Unplanned ADSL Network Outage - Gumdale, QLD

Update:

The Wholesale Supplier advises that the outage has been successfully cleared.

The root cause had been identified as a device failure.

Please powercycle your modem/router and check if issues persist.

Exetel apologizes for any inconvenience this may have caused.
by IsuruB
Mon Oct 28, 2019 8:53 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Cranbourne North, VIC
Replies: 44
Views: 2286

Re: Unplanned ADSL Network Outage - Cranbourne North, VIC

Update:

The Wholesale Supplier advises the outage is still ongoing.

Estimated Time of Resolution : 29/10/2019, 23:00 AEDT

Exetel apologizes for any inconvenience this may have caused.
by IsuruB
Mon Oct 28, 2019 8:50 am
Forum: Archived threads
Topic: Planned Fibre Network Maintenance - Cairnlea and Pakenham, VIC
Replies: 2
Views: 239

Re: Planned Fibre Network Maintenance - Cairnlea and Pakenham, VIC

Update:

The outage has been marked as cleared by the Wholesale Supplier.

Kindly power cycle your modem/ router and test the service if issues still persist.

Exetel apologizes for the inconvenience caused.
by IsuruB
Wed Oct 23, 2019 9:05 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Cranbourne North, VIC
Replies: 44
Views: 2286

Re: Unplanned ADSL Network Outage - Cranbourne North, VIC

Update:

The Wholesale Supplier advises the outage is still ongoing.

Estimated Time of Resolution : 24/10/2019, 23:00 AEDT

Exetel apologizes for any inconvenience this may have caused.
by IsuruB
Wed Oct 23, 2019 8:54 am
Forum: Archived threads
Topic: Unplanned Fibre Speed Degradation - Multiple Suburbs in NSW and QLD
Replies: 5
Views: 568

Re: Unplanned Fibre Speed Degradation - Multiple Suburbs in NSW and QLD

Update:

The Wholesale Supplier advises that the outage is still ongoing, but is is unable to provide an ETR at this stage.

Exetel apologizes for any inconvenience this may have caused
by IsuruB
Wed Oct 23, 2019 8:44 am
Forum: Archived threads
Topic: Planned Fibre Network Maintenance - Mascot Central, NSW
Replies: 1
Views: 189

Re: Planned Fibre Network Maintenance - Mascot Central, NSW

Update:

The Wholesale Supplier advises that the maintenance was successfully completed.

Please powercycle your modem/router and check if issues persist.

Exetel apologizes for any inconvenience this may have caused.
by IsuruB
Tue Oct 22, 2019 9:34 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Cranbourne North, VIC
Replies: 44
Views: 2286

Re: Unplanned ADSL Network Outage - Cranbourne North, VIC

Update:

The Wholesale Supplier advises the outage is still ongoing.

Estimated Time of Resolution : 24/10/2019, 23:00 AEDT

Exetel apologizes for any inconvenience this may have caused.
by IsuruB
Fri Oct 18, 2019 9:06 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Redbank Plains and Bellbird Park - QLD
Replies: 2
Views: 698

Re: Unplanned Fibre Network Outage - Redbank Plains and Bellbird Park - QLD

Update:

The Wholesale Supplier advises that the outage has been successfully cleared.

The root cause had been identified as fire damage caused from bushfires in the area.

Kindly powercycle your modem/router if issues persist.

Exetel apologizes for any inconvenience this may have caused.
by IsuruB
Fri Oct 18, 2019 8:54 am
Forum: Archived threads
Topic: Unplanned ADSL Outage - Altona Meadows - VIC In progress
Replies: 8
Views: 462

Re: Unplanned ADSL Outage - Altona Meadows - VIC In progress

Update:

The Wholesale Supplier advises that the outage is still ongoing.

Estimated Time of Resolution : 21/10/2019, 23:00 AEDT

Exetel apologizes for any inconvenience this may have caused.
by IsuruB
Fri Oct 18, 2019 8:54 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Cranbourne North, VIC
Replies: 44
Views: 2286

Re: Unplanned ADSL Network Outage - Cranbourne North, VIC

Update:

The Wholesale Supplier advises that the outage is still ongoing.

Estimated Time of Resolution : 21/10/2019, 23:00 AEDT

Exetel apologizes for any inconvenience this may have caused.
by IsuruB
Thu Oct 17, 2019 9:30 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Cranbourne North, VIC
Replies: 44
Views: 2286

Re: Unplanned ADSL Network Outage - Cranbourne North, VIC

Update:

The Wholesale Supplier advises that the outage is ongoing.

Estimated Time of Resolution : 18/10/2019, 23:00 AEDT

Exetel apologizes for any inconvenience this may have caused.
by IsuruB
Thu Oct 17, 2019 9:18 am
Forum: Archived threads
Topic: Possible PSTN and ADSL Network Outage - Belmore, Burwood, Lakemba and surrounding suburbs, NSW
Replies: 2
Views: 301

Re: Possible PSTN and ADSL Network Outage - Belmore, Burwood, Lakemba and surrounding suburbs, NSW

Update:

We are able to see most of the reported services are currently online.

Exetel is still following up with the Wholesale Supplier further to determine the root cause of the outage. Apologies for the inconvenience caused.
by IsuruB
Mon Oct 14, 2019 1:33 pm
Forum: Archived threads
Topic: VOIP Voicemail Issues - All States
Replies: 8
Views: 824

Re: VOIP Voicemail Issues - All States

Update:

The issue is still ongoing and the Exetel System Administrators are currently working on a fix.

Estimated Time of Restoration (ETR) : 15/10/2019 by 17:30 AEDT.

Exetel apologizes for any inconvenience this may have caused
by IsuruB
Sun Oct 13, 2019 3:18 pm
Forum: HSPA connections
Topic: Slow Home Wireless Broadband
Replies: 26
Views: 2905

Re: Slow Home Wireless Broadband

I have had service for little over a month and was working wellgetting 12 + mps , then a few days ago it dropped to 5 and less ... all other services I have a on the Optus network and are getting between 25- 48 mps in the same location. Moved modem did updates .. all lights are green. Getting frust...
by IsuruB
Sun Oct 13, 2019 8:42 am
Forum: Archived threads
Topic: VOIP Voicemail Issues - All States
Replies: 8
Views: 824

Re: VOIP Voicemail Issues - All States

Update:

The issue is still ongoing.

Estimated Time of Restoration (ETR) : the Exetel System Administrators are unable to provide an ETR at this stage

Exetel apologizes for any inconvenience this may have caused