Search found 266 matches

by IsuruB
Tue Dec 18, 2018 8:51 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs , SA
Replies: 2
Views: 346

Re: Unplanned Fibre Network Outage - Multiple Suburbs , SA

Update

The Wholesale Supplier has replaced faulty network equipment and we are awaiting confirmation that the issues have been resolved.

Kindly Power cycle your modem/router and check if issues persist.

Exetel apologizes for any inconvenience caused.
by IsuruB
Mon Dec 17, 2018 10:13 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Homebush West , NSW
Replies: 6
Views: 1299

Re: Unplanned Fibre Network Outage - Homebush West , NSW

Update

The Wholesale Supplier has marked the Outage as restored.

Kindly Power cycle your modem/router and check if issues persist.

Exetel apologizes for any inconvenience caused.
by IsuruB
Mon Dec 17, 2018 9:48 am
Forum: Archived threads
Topic: Possible Fibre Network Outage - Mosman, NSW
Replies: 4
Views: 398

Re: Possible Fibre Network Outage - Mosman, NSW

Update

The Wholesale Supplier has made some corrections on the Network configuration to Restore the service.

Kindly Power cycle your modem/router and check if issues persist.

Exetel apologizes for any inconvenience caused.
by IsuruB
Mon Dec 17, 2018 8:58 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 7
Views: 2530

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Update

The Wholesale Supplier advises that the Outage has been successfully restored.

Kindly Power cycle your modem/router and check if issues persist.

Exetel apologizes for any inconvenience caused.
by IsuruB
Sun Dec 16, 2018 11:10 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Cairns, QLD
Replies: 11
Views: 887

Re: Unplanned Fibre Network Outage - Cairns, QLD

Update:

Outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.
by IsuruB
Sun Dec 16, 2018 11:05 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 7
Views: 2530

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Update: Outage is still ongoing. On-site technicians have repaired the first 120 fibre cable and have successfully spliced 132 out of 312 fibres on the second cable affected. A total of 5 cables are affected. Due to the complexity of the outage and the extent of Fibre damage, our wholesale supplier ...
by IsuruB
Sun Dec 16, 2018 10:56 am
Forum: Archived threads
Topic: Possible Fibre Network Outage - Mosman, NSW
Replies: 4
Views: 398

Re: Possible Fibre Network Outage - Mosman, NSW

Update:

The Wholesale supplier advises that the outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated time of resolution at this stage.

Exetel apologizes for any inconvenience caused during this time.
by IsuruB
Sun Dec 16, 2018 10:25 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Homebush West , NSW
Replies: 6
Views: 1299

Re: Unplanned Fibre Network Outage - Homebush West , NSW

Update:

Outage is still ongoing and the Wholesale Supplier technicians are still performing emergency maintenance work on damaged cables.

Our wholesale supplier is still unable to provide us with an Estimated time of resolution at this stage.

Exetel apologizes for any inconvenience caused.
by IsuruB
Thu Dec 13, 2018 9:13 am
Forum: Archived threads
Topic: Planned Fibre Network Outage - Jackson View, VIC
Replies: 1
Views: 220

Re: Planned Fibre Network Outage - Jackson View, VIC

Update

The Work has been marked as complete by the Wholesale Supplier.

Kindly Power cycle your modem/router and check if issues persist.

Exetel apologizes for any inconvenience caused.
by IsuruB
Thu Dec 13, 2018 8:55 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Cairns, QLD
Replies: 11
Views: 887

Re: Unplanned Fibre Network Outage - Cairns, QLD

Update:

Outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated time of resolution

Exetel apologizes for any inconvenience this may have caused.
by IsuruB
Thu Dec 13, 2018 8:51 am
Forum: Archived threads
Topic: Planned Fibre Network Outage - Nova Apartments, Dickson ACT
Replies: 1
Views: 197

Re: Planned Fibre Network Outage - Nova Apartments, Dickson ACT

Update

The Work has been marked as complete by the Wholesale Supplier.

Kindly Power cycle your modem/router and check if issues persist.

Exetel apologizes for any inconvenience caused.
by IsuruB
Wed Dec 12, 2018 12:21 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Cairns, QLD
Replies: 11
Views: 887

Unplanned Fibre Network Outage - Cairns, QLD

Event Notification Locations Affected: Cairns and surrounding suburbs, QLD Event Start Time: 12/12/2018 11:05 AEDT Products Impacted : Fibre Additional Information: Most customers in the above mentioned area may experience intermittent connectivity issues Root cause : Still under investigation Estim...
by IsuruB
Tue Dec 11, 2018 4:14 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Multiple Suburbs, NSW
Replies: 1
Views: 504

Unplanned ADSL Network Outage - Multiple Suburbs, NSW

Update

The Outage has been restored by the Wholesale Supplier.

Kindly Power cycle your modem/router and check if issues persist.

Exetel apologizes for any inconvenience caused.
by IsuruB
Tue Dec 11, 2018 10:24 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Multiple Suburbs, NSW
Replies: 1
Views: 504

Unplanned ADSL Network Outage - Multiple Suburbs, NSW

Event Notification Locations Affected: Multiple Suburbs, NSW Event Start Time: 11/12/2018 08:30 AM AEDT Products Impacted : ADSL Additional Information: Most customers in the above mentioned area may experience connection issues. Root cause : The supplier is unable to confirm the root cause at this ...
by IsuruB
Tue Dec 11, 2018 9:29 am
Forum: Archived threads
Topic: Planned Fibre Network Outage - Tannum Sands, QLD
Replies: 1
Views: 242

Planned Fibre Network Outage - Tannum Sands, QLD

Event Notification Locations Affected: Tannum Sands, QLD Event Start Time: 13/12/2018 11:00 PM AEDT Products Impacted : Fibre Additional Information: Most customers in the above mentioned area may experience connection issues Root cause : Planned Maintenance Estimated Resolution : 14/12/2018 04:00 A...