Search found 309 matches

by IsuruB
Sun Feb 03, 2019 9:13 am
Forum: Archived threads
Topic: Unplanned Fiber Network Outage - Neutral Bay, NSW
Replies: 3
Views: 282

Re: Unplanned Fiber Network Outage - Neutral Bay, NSW

Update:

The outage is still ongoing.

The Wholesale Supplier is unable to provide an Estimated Time of Resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.
by IsuruB
Sun Feb 03, 2019 9:10 am
Forum: Archived threads
Topic: Possible Fibre Network Outage - Multiple Suburbs, WA
Replies: 3
Views: 399

Re: Possible Fibre Network Outage - Multiple Suburbs, WA

Update:

Most of the reported services are now online.

We are following up with the Wholesale Supplier for confirmation.

Please power cycle your modem / router and check if issues persist. Exetel apologizes for any inconvenience this may have caused.
by IsuruB
Sun Feb 03, 2019 8:58 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Point Cook, VIC
Replies: 14
Views: 1006

Unplanned Fibre Network Outage - Point Cook, VIC

Update:

The outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.
by IsuruB
Mon Jan 28, 2019 9:07 am
Forum: Archived threads
Topic: Planned Fibre Network Outage - Cranbourne and Surrounding Suburbs - VIC
Replies: 6
Views: 724

Re: Planned Fibre Network Outage - Cranbourne and Surrounding Suburbs - VIC

Update

Our Wholesale Supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service if issues persist.
by IsuruB
Fri Jan 25, 2019 8:55 am
Forum: Archived threads
Topic: Planned Fibre Network Outage - Tinonee & Wingham, NSW
Replies: 21
Views: 1892

Re: Planned Fibre Network Outage - Tinonee & Wingham, NSW

Update

Our Wholesale Supplier advises the outage is still ongoing.

Estimated Time of Resolution : 26/01/2019, 21:00 AEDT

Exetel apologizes for any inconvenience this may have caused.
by IsuruB
Fri Jan 25, 2019 8:53 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage -Multiple suburbs , WA
Replies: 18
Views: 1615

Re: Unplanned Fibre Network Outage -Multiple suburbs , WA

Update:

The Wholesale Supplier is in the final stages of completing the network changes for affected services.

We are currently awaiting confirmation by the Wholesale Supplier

Exetel apologizes for any inconvenience this may have caused.
by IsuruB
Fri Jan 25, 2019 8:49 am
Forum: Archived threads
Topic: Planned Fibre Network Outage - Cranbourne and Surrounding Suburbs - VIC
Replies: 6
Views: 724

Re: Planned Fibre Network Outage - Cranbourne and Surrounding Suburbs - VIC

Update:

The outage is still ongoing.

Estimated Time of Resolution : 25/01/2019 20:00:00 AEDT

Exetel apologizes for any inconvenience this may have caused.
by IsuruB
Thu Jan 24, 2019 8:51 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage -Multiple suburbs , WA
Replies: 18
Views: 1615

Re: Unplanned Fibre Network Outage -Multiple suburbs , WA

Update: The supplier has completed some changes to most of the services affected by this outage and we can see those services are stable now. The supplier is in the process of changing settings for other customers as well and will be completed in the near future. Please await further updates. Exetel...
by IsuruB
Wed Jan 23, 2019 9:08 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage -Multiple suburbs , WA
Replies: 18
Views: 1615

Re: Unplanned Fibre Network Outage -Multiple suburbs , WA

Update: The supplier has completed some changes to most of the services affected by this outage and we can see those services are stable now. The supplier is in the process of changing settings for other customers as well and will be completed in the near future. Please await further updates. Exetel...
by IsuruB
Wed Jan 23, 2019 8:58 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Mays Hill, NSW
Replies: 2
Views: 280

Re: Unplanned Fibre Network Outage - Mays Hill, NSW

Update

The Wholesale Supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/router and test the service if issues persist
by IsuruB
Wed Jan 23, 2019 8:55 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Toowoomba and Surrounding Suburbs , QLD
Replies: 3
Views: 395

Re: Unplanned Fibre Network Outage - Toowoomba and Surrounding Suburbs , QLD

Update

The Wholesale Supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/router and test the service if issues persist.
by IsuruB
Mon Jan 21, 2019 12:24 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Burpengary East, QLD
Replies: 1
Views: 248

Unplanned Fibre Network Outage - Burpengary East, QLD

Event Notification Location Affected : Burpengary East, QLD Start time of event : 21/01/2019 Products Impacted : Fibre Additional Information : Most customers in the above mentioned area may experience connectivity issues Estimated Time of Resolution : The Wholesale supplier is unable to provide an ...
by IsuruB
Mon Jan 21, 2019 9:10 am
Forum: Archived threads
Topic: Planned Fibre Network Outage - Tinonee & Wingham, NSW
Replies: 21
Views: 1892

Re: Planned Fibre Network Outage - Tinonee & Wingham, NSW

Update

Our Wholesale Supplier advises the planned work is still ongoing.

Estimated Time of Resolution : 26/01/2019, 21:00 AEDT

Exetel apologizes for any inconvenience this may have caused.
by IsuruB
Mon Jan 21, 2019 9:07 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage -Multiple suburbs , WA
Replies: 18
Views: 1615

Re: Unplanned Fibre Network Outage -Multiple suburbs , WA

Update:

The outage is still ongoing.

The Wholesale Supplier is unable to provide us with an Estimated Time of Restoration at this stage

Exetel apologizes for any inconvenience this may have caused.
by IsuruB
Mon Jan 21, 2019 8:46 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Canning Vale, WA
Replies: 8
Views: 641

Re: Unplanned ADSL Network Outage - Canning Vale, WA

Update:

The outage is still ongoing.

Our wholesale supplier provides the current Estimated time of resolution as on or before Close of Business on 22/01/2019, but may be subject to change.

Exetel apologizes for any inconvenience this may have caused.