Search found 309 matches

by IsuruB
Sun Jan 20, 2019 9:25 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage -Multiple suburbs , WA
Replies: 18
Views: 1620

Re: Unplanned Fibre Network Outage -Multiple suburbs , WA

Update

The outage is still ongoing.

The Wholesale Supplier is currently implementing a fix for the impacted services.

The Wholesale Supplier is unable to provide us with an Estimated Time of Restoration at this stage

Exetel apologizes for any inconvenience this may have caused.
by IsuruB
Sun Jan 20, 2019 9:19 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Canning Vale, WA
Replies: 8
Views: 643

Re: Unplanned ADSL Network Outage - Canning Vale, WA

Update:

Outage is still ongoing.

Our wholesale supplier provides the current Estimated time of resolution as on or before Close of Business on 22/01/2019, but may be subject to change.

Exetel apologizes for any inconvenience this may have caused.
by IsuruB
Sun Jan 20, 2019 9:13 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Murarrie, QLD
Replies: 3
Views: 291

Re: Unplanned ADSL Network Outage - Murarrie, QLD

Update:

The wholesale supplier advises the outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated time of resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.
by IsuruB
Sun Jan 20, 2019 9:03 am
Forum: Archived threads
Topic: Possible Fibre Network Outage - Mount Duneed & Armstrong Creek, VIC
Replies: 3
Views: 1709

Unplanned Fibre Network Outage - Mount Duneed & Armstrong Creek, VIC

Update: The Wholesale Supplier advises that a localised power outage has been identified, and are currently unable to determine a time for restoration of power from the relevant parties. Generators have been installed temporarily to keep services online for now. Estimated time of resolution: Our who...
by IsuruB
Sat Jan 19, 2019 9:14 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage -Multiple suburbs , WA
Replies: 18
Views: 1620

Re: Unplanned Fibre Network Outage -Multiple suburbs , WA

Update

Outage is still ongoing.

The supplier is currently implementing a fix for the impacted services.

The Wholesale Supplier is unable to provide us with an Estimated Time of Restoration at this stage

Exetel apologizes for any inconvenience this may have caused.
by IsuruB
Sat Jan 19, 2019 9:09 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Canning Vale, WA
Replies: 8
Views: 643

Re: Unplanned ADSL Network Outage - Canning Vale, WA

Update:

The Wholesale Supplier advises that the outage is still ongoing.

Our wholesale supplier provides the current Estimated time of resolution as 21/01/2019 on or before Close of Business, but may be subject to change.

Exetel apologizes for any inconvenience this may have caused.
by IsuruB
Thu Jan 17, 2019 10:10 am
Forum: Archived threads
Topic: Planned Fibre Network Outage - Tinonee & Wingham, NSW
Replies: 21
Views: 1894

Re: Planned Fibre Network Outage - Tinonee & Wingham, NSW

Update

Our Wholesale Supplier advises the outage is still ongoing.

Estimated Time of Resolution : 26/01/2019, 21:00 AEDT

Exetel apologizes for any inconvenience this may have caused.
by IsuruB
Thu Jan 17, 2019 10:04 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage -Multiple suburbs , WA
Replies: 18
Views: 1620

Re: Unplanned Fibre Network Outage -Multiple suburbs , WA

Update

Outage is still ongoing.

We are following up with the Wholesale Supplier to identify the Root Cause of the outage.

The Wholesale Supplier is unable to provide us with an Estimated Time of Restoration at this stage

Exetel apologizes for any inconvenience this may have caused.
by IsuruB
Thu Jan 17, 2019 9:50 am
Forum: Archived threads
Topic: Possible Fibre Network Outage - Acacia Ridge and Surrounding Suburbs , QLD
Replies: 2
Views: 340

Re: Possible Fibre Network Outage - Acacia Ridge and Surrounding Suburbs , QLD

Update

Most of the reported services are now online, however we are following up with the wholesale supplier for further confirmation.

Exetel apologizes for any inconvenience this may have caused.
by IsuruB
Wed Jan 09, 2019 8:58 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Eynesbury, VIC
Replies: 4
Views: 470

Re: Unplanned Fibre Network Outage - Eynesbury, VIC

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
by IsuruB
Wed Jan 09, 2019 8:57 am
Forum: Archived threads
Topic: Unplanned ADSL & PSTN Network Outage - Casino, NSW
Replies: 18
Views: 1301

Re: Unplanned ADSL & PSTN Network Outage - Casino, NSW

Update

Outage is still ongoing

Estimated Time of Resolution : 14/01/2019 by Close of Business

Exetel apologizes for any inconvenience caused.
by IsuruB
Tue Jan 08, 2019 1:38 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 3
Views: 721

Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Event Notification Locations Affected: Multiple Suburbs, NSW Event Start Time: 08/01/2019 Products Impacted : Fibre Additional Information : Most customers in the above mentioned area may experience connection issues Root cause : Still under investigation Estimated Time of Resolution : The Wholesale...
by IsuruB
Tue Jan 08, 2019 9:20 am
Forum: Archived threads
Topic: Unplanned ADSL & PSTN Network Outage - Casino, NSW
Replies: 18
Views: 1301

Re: Unplanned ADSL & PSTN Network Outage - Casino, NSW

Update

Outage is still ongoing

Estimated Time of Resolution : 14/01/2019 by Close of Business

Exetel apologizes for any inconvenience caused.
by IsuruB
Tue Jan 08, 2019 9:18 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Eynesbury, VIC
Replies: 4
Views: 470

Re: Unplanned Fibre Network Outage - Eynesbury, VIC

Update

Outage is still ongoing.

Supplier is not able to provide an Estimated Time of Resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.
by IsuruB
Mon Jan 07, 2019 8:41 am
Forum: Archived threads
Topic: Unplanned ADSL & PSTN Network Outage - Casino, NSW
Replies: 18
Views: 1301

Re: Unplanned ADSL & PSTN Network Outage - Casino, NSW

Update:

Outage is still ongoing

The Wholesale Supplier is unable to provide an Estimated Time for Resolution at this stage

Exetel apologizes for any inconvenience this may have caused.