Search found 269 matches

by IsuruB
Tue Dec 11, 2018 4:14 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Multiple Suburbs, NSW
Replies: 1
Views: 505

Unplanned ADSL Network Outage - Multiple Suburbs, NSW

Update

The Outage has been restored by the Wholesale Supplier.

Kindly Power cycle your modem/router and check if issues persist.

Exetel apologizes for any inconvenience caused.
by IsuruB
Tue Dec 11, 2018 10:24 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Multiple Suburbs, NSW
Replies: 1
Views: 505

Unplanned ADSL Network Outage - Multiple Suburbs, NSW

Event Notification Locations Affected: Multiple Suburbs, NSW Event Start Time: 11/12/2018 08:30 AM AEDT Products Impacted : ADSL Additional Information: Most customers in the above mentioned area may experience connection issues. Root cause : The supplier is unable to confirm the root cause at this ...
by IsuruB
Tue Dec 11, 2018 9:29 am
Forum: Archived threads
Topic: Planned Fibre Network Outage - Tannum Sands, QLD
Replies: 1
Views: 244

Planned Fibre Network Outage - Tannum Sands, QLD

Event Notification Locations Affected: Tannum Sands, QLD Event Start Time: 13/12/2018 11:00 PM AEDT Products Impacted : Fibre Additional Information: Most customers in the above mentioned area may experience connection issues Root cause : Planned Maintenance Estimated Resolution : 14/12/2018 04:00 A...
by IsuruB
Tue Dec 11, 2018 9:18 am
Forum: Archived threads
Topic: Planned Fibre Network Outage - Jackson View, VIC
Replies: 1
Views: 220

Planned Fibre Network Outage - Jackson View, VIC

Event Notification Locations Affected: Nova Apartments - Jackson View, VIC Event Start Time: 12/12/2018 09:00 AM AEDT Products Impacted : Fibre Additional Information: Most customers in the above mentioned area may experience connection issues Root cause : Planned Maintenance Estimated Resolution : ...
by IsuruB
Tue Dec 11, 2018 9:10 am
Forum: Archived threads
Topic: Planned Fibre Network Outage - Nova Apartments, Dickson ACT
Replies: 1
Views: 199

Planned Fibre Network Outage - Nova Apartments, Dickson ACT

Event Notification Locations Affected: Nova Apartments - 26-28 Antill Street, Dickson ACT Event Start Time: 12/12/2018 12:00 PM AEDT Products Impacted : Fibre Additional Information: Most customers in the above mentioned area may experience connection issues Root cause : Planned Upgrade to network e...
by IsuruB
Tue Dec 11, 2018 9:03 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Varsity Lakes, QLD
Replies: 3
Views: 392

Re: Unplanned Fibre Network Outage - Varsity Lakes, QLD

Update:

Outage is still ongoing.

At this stage the wholesale supplier is unable to provide us with an Estimated time of resolution

Exetel apologizes for any inconvenience this may have caused.
by IsuruB
Tue Dec 11, 2018 8:59 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Somerfield, VIC
Replies: 2
Views: 294

Re: Unplanned Fibre Network Outage - Somerfield, VIC

Update

The Outage has been marked as restored by the Wholesale Supplier.

Kindly Power cycle your modem/router and check if issues persist.

Exetel apologizes for any inconvenience caused.
by IsuruB
Tue Dec 11, 2018 8:53 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Yennora, NSW
Replies: 2
Views: 367

Re: Unplanned Fibre Network Outage - Yennora, NSW

Update

The Wholesale Supplier advises that the Outage has been successfully restored.

Kindly Power cycle your modem/router and check if issues persist.

Exetel apologizes for any inconvenience caused.
by IsuruB
Mon Dec 10, 2018 9:00 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Somerfield, VIC
Replies: 2
Views: 294

Unplanned Fibre Network Outage - Somerfield, VIC

Event Notification Locations Affected: Somerfield, VIC Event Start Time: 10/12/2018 05:00 AM AEDT Products Impacted : Fibre Additional Information: Most customers in the above mentioned area may experience connection issues. Please check with your local energy distributor for updates. Root cause : U...
by IsuruB
Mon Dec 10, 2018 8:49 am
Forum: Archived threads
Topic: Planned Fibre Network Outage - Opticomm Infrastucture - Zeally Sands and Quay, VIC
Replies: 1
Views: 228

Re: Planned Fibre Network Outage - Opticomm Infrastucture - Zeally Sands and Quay, VIC

Update

The Outage has been successfully restored by the Wholesale Supplier.

Kindly Power cycle your modem/router and check if issues persist.

Exetel apologizes for any inconvenience caused.
by IsuruB
Wed Dec 05, 2018 12:52 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, QLD
Replies: 5
Views: 1079

Unplanned Fibre Network Outage - Multiple Suburbs, QLD

Event Notification Location Affected: Multiple Suburbs, QLD Event Start Time: 05/12/2018 Products Impacted : Fibre Additional Information: Most customers in the above mentioned area may experience connection issues Root cause : Still being investigated Estimated Resolution : No Estimated Time of Res...
by IsuruB
Wed Dec 05, 2018 9:44 am
Forum: Archived threads
Topic: Possible Fibre Network Outage - Multiple Suburbs, VIC
Replies: 2
Views: 479

Re: Possible Fibre Network Outage - Multiple Suburbs, VIC

Update

The Wholesale Supplier advises that the Outage has been successfully Restored.

The Root Cause for the outage was identified as an internal network configuration issue.

Please power cycle your modem/router and test again if issues persist.

Exetel apologizes for the inconvenience caused.
by IsuruB
Wed Dec 05, 2018 9:04 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Varsity Lakes, QLD
Replies: 2
Views: 380

Unplanned Fibre Network Outage - Varsity Lakes, QLD

Event Notification Location Affected: 195 Varsity Parade VARSITY LAKES QLD 4227 Event Start Time: 03/12/2018 Products Impacted : Fibre Additional Information: All Broadband Services in the above mentioned area may experience connection issues Root cause : Due to a large plumbing leak all network equ...
by IsuruB
Wed Dec 05, 2018 8:51 am
Forum: Archived threads
Topic: Planned Fibre Network Outage - Pakenham, VIC
Replies: 1
Views: 351

Planned Fibre Network Outage - Pakenham, VIC

Event Notification Locations Affected: Services in the following Streets in Pakenham, VIC may be impacted - Park Orchard Drive, Pine Way, Dusseldorp Avenue, Moore Mews, Silky Oak Street, Avon River Way, Day Lilly Court and Sun Orchid Drive Event Start Time: 05/12/2018 09:00 AM AEDT Products Impacted...
by IsuruB
Tue Dec 04, 2018 4:19 pm
Forum: Archived threads
Topic: Possible Fibre Network Outage - Multiple Suburbs, VIC
Replies: 2
Views: 479

Possible Fibre Network Outage - Multiple Suburbs, VIC

Event Notification Location Affected: Multiple Suburbs, VIC. Event Start Time: 04/12/2018 Products Impacted : Fibre. Additional Information: Most customers in the above mentioned areas may experience internet browsing issues with certain websites. Root cause : Still being investigated. Estimated Res...