Search found 232 matches

by IsuruB
Sun Jun 24, 2018 9:36 am
Forum: Archived threads
Topic: Possible Fibre Network Outage - Drysdale and Curlewis, VIC
Replies: 1
Views: 208

Possible Fibre Network Outage - Drysdale and Curlewis, VIC

Event Notification Location Affected: Drysdale and Curlewis, VIC Start time of event: 24/06/2018 Products Impacted: Fibre Additional Information: Most customers in the above mentioned area may experience connectivity issues. We are unable to provide Estimated time of resolution at this stage Root ca...
by IsuruB
Sun Jun 24, 2018 9:18 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Sunshine Bay, NSW
Replies: 20
Views: 1137

Re: Unplanned ADSL Network Outage - Sunshine Bay, NSW

Update

Outage is still ongoing.

Estimated Time of Restoration (ETR) : The Estimated Time of Restoration at this stage is for 25/06 by close of business but may be subject to change.

Apologies for the inconvenience caused.
by IsuruB
Sun Jun 24, 2018 9:08 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Highton, VIC
Replies: 4
Views: 396

Re: Unplanned ADSL Network Outage - Highton, VIC

Update

Outage is still ongoing.

Our supplier could not provide an estimated time of resolution at this stage.

Apologies for the inconvenience caused.
by IsuruB
Sun Jun 24, 2018 8:56 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs , ACT
Replies: 14
Views: 7936

Re: Unplanned Fibre Network Outage - Multiple Suburbs , ACT

Update

The Wholesale Supplier confirms that they are still working on the damaged Fibre link.

The supplier is unable to provide an Estimated Time of Restoration at this stage.

Exetel apologizes for any inconvenience this may have caused.
by IsuruB
Sat Jun 23, 2018 2:13 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Highton, VIC
Replies: 4
Views: 396

Unplanned ADSL Network Outage - Highton, VIC

Event Notification Location Affected: Highton, VIC. Event Start Time: 20/06/2018 Products Impacted : ADSL Additional Information: Some customers in Highton may experience loss in connectivity. Root cause : Still under investigation. Our wholesale supplier cannot provide an Estimated Time of Resoluti...
by IsuruB
Sun Jun 17, 2018 9:35 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Sunshine Bay, NSW
Replies: 20
Views: 1137

Re: Unplanned ADSL Network Outage - Sunshine Bay, NSW

Update

Outage is still ongoing.

Current Estimated Time of Resolution is by close of business by 18/06/2018, but may be subject to change.

Apologies for the inconvenience caused.
by IsuruB
Tue Jun 12, 2018 11:02 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Point Cook, VIC
Replies: 2
Views: 375

Re: Unplanned ADSL Network Outage - Point Cook, VIC

Update

We are seeing most of the reported services are now online.

We are awaiting further confirmation from our wholesale supplier.

Kindly reboot your modem/router if issues persist. Apologies for any inconvenience caused
by IsuruB
Sun Jun 10, 2018 3:59 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Point Cook, VIC
Replies: 2
Views: 375

Unplanned ADSL Network Outage - Point Cook, VIC

Event Notification Location Affected: Point Cook, VIC. Event Start Time: 10/06/2018 Products Impacted : ADSL Additional Information: Some customers in the above mentioned area may experience connectivity issues. Our wholesale supplier advises a field technician has already been dispatched to restore...
by IsuruB
Sun Jun 10, 2018 1:57 pm
Forum: NBN and other Fibre Services
Topic: NBN Notification of Service Installation
Replies: 7
Views: 886

Re: NBN Notification of Service Installation

I've been advised by NBN.Co that my property will be connected sometime between the 6th of June and the 26th of October. As I'm an existing customer, is there anything I need to do, or do Exetel get informed and automatically switch me over, or what? Thanks for your enquiry. We have notified our sa...
by IsuruB
Sun Jun 10, 2018 1:48 pm
Forum: ADSL connections
Topic: Blue Mountains, Western Sydney
Replies: 11
Views: 990

Re: Blue Mountains, Western Sydney

I live in Blaxland, Blue mountains. I have had no internet from today (Saturday 10th). Would I be affected by this cable issue? It looks like its connected, router says internet is good but can't load anything There is a chance you might be affected, but if the issue started today, it's best if you...
by IsuruB
Sun Jun 10, 2018 9:46 am
Forum: Archived threads
Topic: Unplanned Fibre & ADSL Network Outage - Multiple Suburbs, NSW
Replies: 19
Views: 15497

Re: Unplanned Fibre & ADSL Network Outage - Multiple Suburbs, NSW

UPDATE

Most of the services have been restored and are online, however Fibre technicians are still working on site to complete the work

Final Estimated Time of Resolution still unknown.

Exetel apologizes for any inconvenience this may have caused.
by IsuruB
Sun Jun 03, 2018 9:01 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Multiple Suburbs, QLD
Replies: 13
Views: 1102

Re: Unplanned ADSL Network Outage - Multiple Suburbs, QLD

Update

Most of the services are up and running now. However, we are currently waiting for a confirmation from the wholesale supplier.

We will provide further updates as soon as they become available.

Exetel apologizes for the inconvenience caused.
by IsuruB
Sun Jun 03, 2018 8:55 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Oakleigh East, VIC
Replies: 7
Views: 547

Re: Unplanned ADSL Network Outage - Oakleigh East, VIC

Update

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier currently estimates the outage will be resolved by 07:00 PM AEST on 04/06/2018.

Exetel apologizes for any inconvenience this may have caused.
by IsuruB
Sat Jun 02, 2018 9:54 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Oakleigh East, VIC
Replies: 7
Views: 547

Unplanned ADSL Network Outage - Oakleigh East, VIC

Event Notification Location Affected: Oakleigh East, VIC. Event Start Time: 01/06/2018 approximately 04:26 PM. Products Impacted : ADSL. Additional Information: Some customers in the above mentioned area may experience connectivity issues. Root cause : Still being investigated. ETR : Our Supplier ca...
by IsuruB
Sat Jun 02, 2018 9:17 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 2
Views: 681

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Update

Our supplier advises that the outage has been successfully restored.

Root cause was identified as a fibre cable break which has now been rectified.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.