Search found 265 matches

by IsuruB
Wed Nov 28, 2018 10:21 am
Forum: Archived threads
Topic: Possible Fixed Wireless Network Outage - Multiple suburbs, NSW
Replies: 5
Views: 584

Possible Fixed Wireless Network Outage - Multiple suburbs, NSW

Event Notification Locations Affected: Knockrow, Alstonville, Brooklet and nearby suburbs Event Start Time: 28/11/2018, 11:30 AEST Products Impacted : Fixed Wireless Additional Information: Most customers in the above mentioned areas may experience connection issues Root cause : Still being investig...
by IsuruB
Tue Nov 27, 2018 9:17 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple suburbs, QLD
Replies: 4
Views: 861

Re: Unplanned Fibre Network Outage - Multiple suburbs, QLD

Update.

Outage is still ongoing.

Wholesale Supplier Technicians are still currently onsite and working to rectify the issue, however, there is no Estimated Time of Restoration at this stage

Exetel do apologize for any inconvenience this may have caused.
by IsuruB
Tue Nov 27, 2018 9:07 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Wagga Wagga and surrounding areas, NSW
Replies: 4
Views: 293

Re: Unplanned ADSL Network Outage - Wagga Wagga and surrounding areas, NSW

Update

Our supplier advises that the outage has been successfully Restored.

The root cause was identified as a damaged cable.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service if issues persist.
by IsuruB
Mon Nov 26, 2018 10:19 am
Forum: Archived threads
Topic: Possible Fibre Network Outage - Multiple suburbs, SA
Replies: 4
Views: 542

Re: Possible Fibre Network Outage - Multiple suburbs, SA

Update

Our supplier advises that the outage has been successfully restored after the fibre issue was resolved.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service if issues persist.
by IsuruB
Mon Nov 26, 2018 10:14 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Wandi and surrounding areas, WA
Replies: 2
Views: 340

Re: Unplanned Fibre Network Outage - Wandi and surrounding areas, WA

Update

Our Wholesale Supplier has confirmed that the outage has been successfully Restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service if issues persist.
by IsuruB
Mon Nov 26, 2018 9:08 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Wagga Wagga and surrounding areas, NSW
Replies: 4
Views: 293

Re: Unplanned ADSL Network Outage - Wagga Wagga and surrounding areas, NSW

Update:

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.
by IsuruB
Fri Nov 23, 2018 9:22 am
Forum: Archived threads
Topic: Planned Fibre Maintenance in Multiple Suburbs, NSW
Replies: 1
Views: 500

Re: Planned Fibre Maintenance in Multiple Suburbs, NSW

Update

Our supplier advises that the work has been completed.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service if issues persist.
by IsuruB
Fri Nov 23, 2018 9:05 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Hamilton, QLD
Replies: 2
Views: 340

Unplanned Fibre Network Outage - Hamilton, QLD

Locations Impacted: Multiple Suburbs in Hamilton, QLD Event Start: 23-11-2018, 05:40 AEST Products Impacted: Fibre Additional Information: Most customers in the above mentioned and nearby areas may experience connectivity issues. Root cause: Still under Investigation Estimated Resolution: The Wholes...
by IsuruB
Thu Nov 22, 2018 10:00 am
Forum: Archived threads
Topic: Planned Fibre Network Outage - Eastlands Shopping Centre, VIC
Replies: 1
Views: 231

Re: Planned Fibre Network Outage - Eastlands Shopping Centre, VIC

Update

Our supplier advises that the outage has been successfully Restored at approximately 4.00 AM and services are now online.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
by IsuruB
Tue Nov 20, 2018 9:29 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, TAS
Replies: 2
Views: 434

Unplanned Fibre Network Outage - Multiple Suburbs, TAS

Locations Impacted : Multiple Suburbs in TAS Event Start : 20-11-2018, 08:00 AEST Products Impacted : Fibre Additional Information : Most customers in the above mentioned area may experience intermittent connectivity issues. Root cause : Still under Investigation Estimated Resolution : The Wholesale...
by IsuruB
Tue Nov 20, 2018 9:04 am
Forum: Archived threads
Topic: Planned Fibre Maintenance - Armstrong Creek, VIC
Replies: 1
Views: 272

Re: Planned Fibre Maintenance - Armstrong Creek, VIC

Update

Our supplier advises that the outage has been successfully Restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
by IsuruB
Mon Nov 19, 2018 9:41 am
Forum: Archived threads
Topic: Possible Fibre Outage in Multiple Suburbs, QLD
Replies: 2
Views: 358

Re: Possible Fibre Outage in Multiple Suburbs, QLD

Update

Most of the reported services in the affected areas are now online.

We are following up with the Wholesale supplier for confirmation and root cause of the outage.

Kindly power cycle your modem/ router and test the service if issues still persist.

Apologies for any inconvenience caused.
by IsuruB
Wed Nov 14, 2018 9:03 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs - VIC
Replies: 2
Views: 375

Unplanned Fibre Network Outage - Multiple Suburbs - VIC

Event Start : 14-11-2018 Products Impacted: Fibre Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause : Still investigating Estimated Resolution : No Estimated Time of Resolution Once the outage has been restored kindly power cycle your m...
by IsuruB
Sun Nov 04, 2018 9:00 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Paddington - NSW
Replies: 3
Views: 446

Re: Unplanned Fibre Network Outage - Paddington - NSW

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
by IsuruB
Sun Oct 14, 2018 11:17 am
Forum: Archived threads
Topic: Possible Fibre Network Outage - Cairnlea, VIC
Replies: 2
Views: 290

Possible Fibre Network Outage - Cairnlea, VIC

Event Notification Location Affected: Cairnlea, VIC Start time of event: 13/10/2018 Products Impacted: Fibre Additional Information: Some customers in the above mentioned area may experience connectivity issues. Estimated time of Resolution: We cannot provide an ETR at this stage. Root cause: We are...