Search found 309 matches

by IsuruB
Sat Jan 05, 2019 10:08 pm
Forum: Archived threads
Topic: Unplanned ADSL & PSTN Network Outage - Casino, NSW
Replies: 18
Views: 1296

Re: Unplanned ADSL & PSTN Network Outage - Casino, NSW

Update

Outage is still ongoing

The Wholesale Supplier is unable to provide an Estimated Time for Resolution at this stage

Exetel apologizes for any inconvenience this may have caused.
by IsuruB
Mon Dec 31, 2018 8:44 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - ESK, QLD
Replies: 18
Views: 1320

Re: Unplanned ADSL Network Outage - ESK, QLD

Update:

The Wholesale supplier advises that the outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated time of resolution at this stage.

Exetel apologizes for the inconvenience caused.
by IsuruB
Fri Dec 28, 2018 8:51 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - ESK, QLD
Replies: 18
Views: 1320

Re: Unplanned ADSL Network Outage - ESK, QLD

Update: The Wholesale supplier advises that the outage is still ongoing. The original Estimated Time for Resolution has passed and the wholesale supplier advises the work could not be completed during this time. The supplier is unable to provide a new Estimated Time for Resolution at this stage. Exe...
by IsuruB
Thu Dec 27, 2018 8:51 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - ESK, QLD
Replies: 18
Views: 1320

Re: Unplanned ADSL Network Outage - ESK, QLD

Update:

The Wholesale supplier advises that the outage is still ongoing.

Our wholesale supplier provides 27/12/2018 by close of business as the current Estimated Time for Resolution.

Exetel apologizes for the inconvenience caused.
by IsuruB
Wed Dec 26, 2018 8:48 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - ESK, QLD
Replies: 18
Views: 1320

Re: Unplanned ADSL Network Outage - ESK, QLD

Update:

The Wholesale supplier advises that the outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated time of resolution at this stage.

Exetel apologizes for the inconvenience caused.
by IsuruB
Tue Dec 25, 2018 9:05 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - ESK, QLD
Replies: 18
Views: 1320

Re: Unplanned ADSL Network Outage - ESK, QLD

Update:

The Wholesale supplier advises that the outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated time of resolution at this stage.

Exetel apologizes for the inconvenience caused.
by IsuruB
Tue Dec 25, 2018 8:54 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - All States
Replies: 7
Views: 1325

Re: Unplanned Fibre Network Outage - All States

Update:

The Wholesale Supplier advises the outage has been restored.

Kindly powercycle your modem/router if issues persist.

Apologies for the inconvenience caused.
by IsuruB
Thu Dec 20, 2018 10:13 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Sunbury, VIC
Replies: 1
Views: 436

Unplanned Fibre Network Outage - Sunbury, VIC

Event Notification Locations Affected: Sunbury, VIC Event Start Time: 20/12/2018 09:22 AEDT Products Impacted : Fibre Additional Information: Most customers in the above mentioned area may experience connection issues Root cause : The supplier is unable to confirm the root cause at this stage Estima...
by IsuruB
Thu Dec 20, 2018 9:05 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Poona and Boonooroo, QLD
Replies: 3
Views: 399

Re: Unplanned ADSL Network Outage - Poona and Boonooroo, QLD

Update

The outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated time of resolution at this stage.

Exetel apologizes for any inconvenience caused.
by IsuruB
Wed Dec 19, 2018 10:53 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Poona and Boonooroo, QLD
Replies: 3
Views: 399

Unplanned ADSL Network Outage - Poona and Boonooroo, QLD

Event Notification Locations Affected: Poona and Boonooroo, QLD Event Start Time: 19/12/2018 08:20 AEDT Products Impacted : ADSL Additional Information: Most customers in the above mentioned area may experience connection issues. Root cause : The supplier is unable to confirm the root cause at this ...
by IsuruB
Wed Dec 19, 2018 10:18 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Craigieburn, VIC
Replies: 1
Views: 318

Unplanned Fibre Network Outage - Craigieburn, VIC

Event Notification Locations Affected: Craigieburn, VIC Event Start Time: 19/12/2018 08:15 AM AEDT Products Impacted : Fibre Additional Information: Most customers in the above mentioned area may experience connection issues. Root cause : Unplanned power outage. Estimated Resolution : No Estimated T...
by IsuruB
Wed Dec 19, 2018 9:15 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs , SA
Replies: 2
Views: 423

Re: Unplanned Fibre Network Outage - Multiple Suburbs , SA

Update

The Wholesale Supplier advises that the Outage has been successfully restored.

Kindly Power cycle your modem/router and check if issues persist.

Exetel apologizes for any inconvenience caused.
by IsuruB
Tue Dec 18, 2018 8:57 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Cairns, QLD
Replies: 11
Views: 1144

Re: Unplanned Fibre Network Outage - Cairns, QLD

Update:

The Wholesale Supplier advise that the outage has been Restored.

Kindly Power cycle your modem/router and check if issues persist.

Exetel apologizes for any inconvenience caused.
by IsuruB
Tue Dec 18, 2018 8:51 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs , SA
Replies: 2
Views: 423

Re: Unplanned Fibre Network Outage - Multiple Suburbs , SA

Update

The Wholesale Supplier has replaced faulty network equipment and we are awaiting confirmation that the issues have been resolved.

Kindly Power cycle your modem/router and check if issues persist.

Exetel apologizes for any inconvenience caused.
by IsuruB
Mon Dec 17, 2018 10:13 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Homebush West , NSW
Replies: 6
Views: 1457

Re: Unplanned Fibre Network Outage - Homebush West , NSW

Update

The Wholesale Supplier has marked the Outage as restored.

Kindly Power cycle your modem/router and check if issues persist.

Exetel apologizes for any inconvenience caused.