Search found 284 matches

by IsuruB
Tue Dec 04, 2018 9:42 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Jordan Springs & Llandilo - NSW
Replies: 2
Views: 698

Re: Unplanned Fibre Network Outage - Jordan Springs & Llandilo - NSW

Update The Wholesale Supplier advises that the Outage has been successfully Restored. The Root Cause for the outage was identified as an aerial Fibre break which was resolved early this morning. Please power cycle your modem/router and test again if issues persist. Exetel apologizes for the inconven...
by IsuruB
Mon Dec 03, 2018 10:48 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Jordan Springs & Llandilo - NSW
Replies: 2
Views: 698

Unplanned Fibre Network Outage - Jordan Springs & Llandilo - NSW

Event Notification Location Affected: Jordan Springs, NSW Event Start Time: 03/12/2018 Products Impacted : Fibre Additional Information: Most customers in the above mentioned area may experience connection issues Root cause : Still being investigated Estimated Resolution : No Estimated Time of Resol...
by IsuruB
Mon Dec 03, 2018 8:53 am
Forum: Archived threads
Topic: Planned Fibre Network Outage - Bermagui and surrounding Areas - NSW
Replies: 2
Views: 544

Re: Planned Fibre Network Outage - Bermagui and surrounding Areas - NSW

Update. The Fixed Wireless network capacity work has been extended till 08/12/2018 20:00 AEDT. Services affected will experience a loss of connectivity for up to 24 hrs 0 mins during the change window. The Wholesale Supplier estimates the above interruption 1 will occur between: Start: 3rd Dec 7:00A...
by IsuruB
Sun Dec 02, 2018 2:16 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Nimbin , NSW
Replies: 3
Views: 488

Re: Unplanned ADSL Network Outage - Nimbin , NSW

Update:

The outage has been successfully Restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
by IsuruB
Wed Nov 28, 2018 10:21 am
Forum: Archived threads
Topic: Possible Fixed Wireless Network Outage - Multiple suburbs, NSW
Replies: 5
Views: 620

Possible Fixed Wireless Network Outage - Multiple suburbs, NSW

Event Notification Locations Affected: Knockrow, Alstonville, Brooklet and nearby suburbs Event Start Time: 28/11/2018, 11:30 AEST Products Impacted : Fixed Wireless Additional Information: Most customers in the above mentioned areas may experience connection issues Root cause : Still being investig...
by IsuruB
Tue Nov 27, 2018 9:17 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple suburbs, QLD
Replies: 4
Views: 896

Re: Unplanned Fibre Network Outage - Multiple suburbs, QLD

Update.

Outage is still ongoing.

Wholesale Supplier Technicians are still currently onsite and working to rectify the issue, however, there is no Estimated Time of Restoration at this stage

Exetel do apologize for any inconvenience this may have caused.
by IsuruB
Tue Nov 27, 2018 9:07 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Wagga Wagga and surrounding areas, NSW
Replies: 4
Views: 334

Re: Unplanned ADSL Network Outage - Wagga Wagga and surrounding areas, NSW

Update

Our supplier advises that the outage has been successfully Restored.

The root cause was identified as a damaged cable.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service if issues persist.
by IsuruB
Mon Nov 26, 2018 10:19 am
Forum: Archived threads
Topic: Possible Fibre Network Outage - Multiple suburbs, SA
Replies: 4
Views: 572

Re: Possible Fibre Network Outage - Multiple suburbs, SA

Update

Our supplier advises that the outage has been successfully restored after the fibre issue was resolved.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service if issues persist.
by IsuruB
Mon Nov 26, 2018 10:14 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Wandi and surrounding areas, WA
Replies: 2
Views: 366

Re: Unplanned Fibre Network Outage - Wandi and surrounding areas, WA

Update

Our Wholesale Supplier has confirmed that the outage has been successfully Restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service if issues persist.
by IsuruB
Mon Nov 26, 2018 9:08 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Wagga Wagga and surrounding areas, NSW
Replies: 4
Views: 334

Re: Unplanned ADSL Network Outage - Wagga Wagga and surrounding areas, NSW

Update:

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel apologizes for any inconvenience this may have caused.
by IsuruB
Fri Nov 23, 2018 9:22 am
Forum: Archived threads
Topic: Planned Fibre Maintenance in Multiple Suburbs, NSW
Replies: 1
Views: 523

Re: Planned Fibre Maintenance in Multiple Suburbs, NSW

Update

Our supplier advises that the work has been completed.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service if issues persist.
by IsuruB
Fri Nov 23, 2018 9:05 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Hamilton, QLD
Replies: 2
Views: 364

Unplanned Fibre Network Outage - Hamilton, QLD

Locations Impacted: Multiple Suburbs in Hamilton, QLD Event Start: 23-11-2018, 05:40 AEST Products Impacted: Fibre Additional Information: Most customers in the above mentioned and nearby areas may experience connectivity issues. Root cause: Still under Investigation Estimated Resolution: The Wholes...
by IsuruB
Thu Nov 22, 2018 10:00 am
Forum: Archived threads
Topic: Planned Fibre Network Outage - Eastlands Shopping Centre, VIC
Replies: 1
Views: 250

Re: Planned Fibre Network Outage - Eastlands Shopping Centre, VIC

Update

Our supplier advises that the outage has been successfully Restored at approximately 4.00 AM and services are now online.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
by IsuruB
Tue Nov 20, 2018 9:29 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, TAS
Replies: 2
Views: 457

Unplanned Fibre Network Outage - Multiple Suburbs, TAS

Locations Impacted : Multiple Suburbs in TAS Event Start : 20-11-2018, 08:00 AEST Products Impacted : Fibre Additional Information : Most customers in the above mentioned area may experience intermittent connectivity issues. Root cause : Still under Investigation Estimated Resolution : The Wholesale...
by IsuruB
Tue Nov 20, 2018 9:04 am
Forum: Archived threads
Topic: Planned Fibre Maintenance - Armstrong Creek, VIC
Replies: 1
Views: 290

Re: Planned Fibre Maintenance - Armstrong Creek, VIC

Update

Our supplier advises that the outage has been successfully Restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.