Search found 287 matches

by IsuruB
Thu Nov 22, 2018 10:00 am
Forum: Archived threads
Topic: Planned Fibre Network Outage - Eastlands Shopping Centre, VIC
Replies: 1
Views: 251

Re: Planned Fibre Network Outage - Eastlands Shopping Centre, VIC

Update

Our supplier advises that the outage has been successfully Restored at approximately 4.00 AM and services are now online.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
by IsuruB
Tue Nov 20, 2018 9:29 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, TAS
Replies: 2
Views: 460

Unplanned Fibre Network Outage - Multiple Suburbs, TAS

Locations Impacted : Multiple Suburbs in TAS Event Start : 20-11-2018, 08:00 AEST Products Impacted : Fibre Additional Information : Most customers in the above mentioned area may experience intermittent connectivity issues. Root cause : Still under Investigation Estimated Resolution : The Wholesale...
by IsuruB
Tue Nov 20, 2018 9:04 am
Forum: Archived threads
Topic: Planned Fibre Maintenance - Armstrong Creek, VIC
Replies: 1
Views: 291

Re: Planned Fibre Maintenance - Armstrong Creek, VIC

Update

Our supplier advises that the outage has been successfully Restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
by IsuruB
Mon Nov 19, 2018 9:41 am
Forum: Archived threads
Topic: Possible Fibre Outage in Multiple Suburbs, QLD
Replies: 2
Views: 382

Re: Possible Fibre Outage in Multiple Suburbs, QLD

Update

Most of the reported services in the affected areas are now online.

We are following up with the Wholesale supplier for confirmation and root cause of the outage.

Kindly power cycle your modem/ router and test the service if issues still persist.

Apologies for any inconvenience caused.
by IsuruB
Wed Nov 14, 2018 9:03 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs - VIC
Replies: 2
Views: 402

Unplanned Fibre Network Outage - Multiple Suburbs - VIC

Event Start : 14-11-2018 Products Impacted: Fibre Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause : Still investigating Estimated Resolution : No Estimated Time of Resolution Once the outage has been restored kindly power cycle your m...
by IsuruB
Sun Nov 04, 2018 9:00 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Paddington - NSW
Replies: 3
Views: 477

Re: Unplanned Fibre Network Outage - Paddington - NSW

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
by IsuruB
Sun Oct 14, 2018 11:17 am
Forum: Archived threads
Topic: Possible Fibre Network Outage - Cairnlea, VIC
Replies: 2
Views: 318

Possible Fibre Network Outage - Cairnlea, VIC

Event Notification Location Affected: Cairnlea, VIC Start time of event: 13/10/2018 Products Impacted: Fibre Additional Information: Some customers in the above mentioned area may experience connectivity issues. Estimated time of Resolution: We cannot provide an ETR at this stage. Root cause: We are...
by IsuruB
Sun Oct 14, 2018 11:04 am
Forum: Archived threads
Topic: Possible Fibre Network Outage - Biggera Waters, QLD
Replies: 8
Views: 706

Re: Possible Fibre Network Outage - Biggera Waters, QLD

Update Outage is still ongoing. While we are aware the service has been Restored for some impacted customers by the supplier, we are following up to confirm if the outage has been completely resolved. We are unfortunately unable to provide us with an Estimated time of resolution at this stage. Exete...
by IsuruB
Sun Oct 07, 2018 10:26 pm
Forum: Email issues
Topic: Email account no longer accessible
Replies: 3
Views: 2293

Re: Email account no longer accessible

My wife uses account joey3668@exemail.com.au which has recently become inaccessible. No matter how she is accessing it Mobile, tablet or PC it keeps asking for password. I tried changing password through MyExetel but we still can't access it. By any chance has it been blocked. Cheers The email acco...
by IsuruB
Sun Oct 07, 2018 10:10 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Greenslopes, QLD
Replies: 7
Views: 579

Re: Unplanned ADSL Network Outage - Greenslopes, QLD

Update:

Outage is still ongoing.

Current Estimated Time of Resolution: 10/10/2018 19:00 AEST

Exetel apologizes for any inconvenience this may have caused.
by IsuruB
Sun Oct 07, 2018 10:07 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Rushforth, NSW
Replies: 1
Views: 236

Re: Unplanned ADSL Network Outage - Rushforth, NSW

Update

Our supplier advises that the outage has been restored.

Kindly power cycle your modem/router and test the service.

We Apologize for any inconvenience caused in this regard.
by IsuruB
Wed Sep 12, 2018 3:33 pm
Forum: Archived threads
Topic: Possible Fibre Network Outage - Multiple Suburbs, NSW
Replies: 1
Views: 303

Possible Fibre Network Outage - Multiple Suburbs, NSW

Event Notification Location Affected: Multiple Suburbs Start time of event: 2018-09-12 Products Impacted: Fibre Additional Information: We are investigating a possible Fibre network outage affecting multiple suburbs in NSW ETR : We are unable to provide an Estimated time of resolution at this stage ...
by IsuruB
Tue Aug 14, 2018 12:17 pm
Forum: Archived threads
Topic: Unplanned Mobile Network Outage - All States
Replies: 2
Views: 414

Re: Unplanned Mobile Network Outage - All States

Update

The outage has been restored by the Wholesale Mobile Supplier

Exetel apologizes for any inconvenience caused during the outage window
by IsuruB
Thu Aug 09, 2018 8:54 am
Forum: Archived threads
Topic: Unplanned Mobile Network Outage - All States
Replies: 2
Views: 414

Re: Unplanned Mobile Network Outage - All States

Update

The outage is still ongoing

There is currently no Estimated Time of Resolution provided by the wholesale mobile supplier

Exetel apologizes for the inconvenience this may have caused
by IsuruB
Wed Aug 08, 2018 8:44 am
Forum: Archived threads
Topic: Supplier Maintenance Work - Fibre - NSW
Replies: 1
Views: 390

Re: Supplier Maintenance Work - Fibre - NSW

Update

The Wholesale Supplier advises the planned work has been completed.

Exetel apologizes for interruptions caused to customers during this outage window