Search found 309 matches

by IsuruB
Sat Oct 12, 2019 9:23 am
Forum: Archived threads
Topic: VOIP Voicemail Issues - All States
Replies: 8
Views: 571

Re: VOIP Voicemail Issues - All States

Update:

The issue is still ongoing.

Estimated Time of Restoration (ETR) : the Exetel System Administrators are unable to provide an ETR at this stage

Exetel apologizes for any inconvenience this may have caused.
by IsuruB
Sat Oct 12, 2019 9:01 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Maitland and Surrounding Suburbs , NSW
Replies: 5
Views: 712

Re: Unplanned Fibre Network Outage - Maitland and Surrounding Suburbs, NSW

Update:

The Wholesale Supplier advises that the outage had been successfully restored.

A faulty network card had been replaced by technicians on site.

Please powercycle your modem/router and check if issues persist.

Exetel apologizes for any inconvenience this may have caused.
by IsuruB
Sun Oct 06, 2019 3:16 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Wolli Creek, NSW
Replies: 1
Views: 155

Unplanned Fibre Network Outage - Wolli Creek, NSW

Event Notification Location Affected : Wolli Creek, NSW Start time of event: 06/10/2019, 03:00 PM AEDT Products Impacted : Fibre Wholesale Supplier : LBN Co. Additional Information : Most customers in the above mentioned area may experience loss of connectivity. Estimated Time of Restoration (ETR) :...
by IsuruB
Sun Oct 06, 2019 8:26 am
Forum: VOIP
Topic: Exetel VoIP Gateways IP list
Replies: 10
Views: 5986

Re: Exetel VoIP Gateways IP list

Thanks for reaching out. The modem is not locked and it should not be a problem as long as the other VoIP port is not configured with an Exetel or a completely different provider's VoIP (the modem does not support more than one sip server at a time). We recommend that you verify if the VoIP credent...
by IsuruB
Sat Oct 05, 2019 4:21 pm
Forum: VOIP
Topic: Exetel VoIP Gateways IP list
Replies: 10
Views: 5986

Re: Exetel VoIP Gateways IP list

Hi, I recently got connected to NBN and I have a problem with the VOIP configuration is the ZTE H268A locked to exetel Voip only? Because I entered my previous VOIP provider settings into the modem and it is not registering. I have entered the sip server settings in the SIP protocol page I rebooted...
by IsuruB
Sat Oct 05, 2019 1:29 pm
Forum: VOIP
Topic: VOIP calls out to mobiles OK, but mobiles can't call VOIP
Replies: 2
Views: 96

Re: VOIP calls out to mobiles OK, but mobiles can't call VOIP

NBN VOIP calls our three mobile (Aldi sims) phones OK, but not the other way around. All restriction checkboxes are clear in my user account. NBN Modem with VOIP is the Exetel supplied ZTE. Any ideas? Thanks for reaching out. We were unable to detect any VoIP registration on our end, therefore we h...
by IsuruB
Mon Sep 30, 2019 11:34 am
Forum: Archived threads
Topic: Planned Fibre Network Outage - Warragul, VIC
Replies: 1
Views: 200

Planned Fibre Network Outage - Warragul, VIC

Event Notification Locations Affected : Warragul, VIC Products Impacted : Fibre Wholesale Supplier : Redtrain Event Start Time : 02/10/2019 08:45AM AEST Estimated Resolution : 02/10/2019 12:00PM AEST Root cause : Planned power outage Additional Information : Most customers in the above mentioned are...
by IsuruB
Mon Sep 23, 2019 8:39 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Millbridge, WA
Replies: 8
Views: 408

Re: Unplanned Fibre Network Outage - Millbridge, WA

Update:

The Network Equipment has not yet been restored by the Wholesale Supplier.

The Supplier is unable to provide us with an Estimated time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.
by IsuruB
Sun Sep 22, 2019 1:32 pm
Forum: Networking issues
Topic: Cannot open ports on ZTE H268A
Replies: 5
Views: 196

Re: Cannot open ports on ZTE H268A

It does save with a value you said below but the again the ports are not open when checked with an open port tool, and I'm not sure i can change the default DRV's IP to those IP's you listed? Pete. Thanks for getting back to us Pete. No ports are blocked by default, but can you try to enter the MAC...
by IsuruB
Sun Sep 22, 2019 9:44 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Millbridge, WA
Replies: 8
Views: 408

Re: Unplanned Fibre Network Outage - Millbridge, WA

Update:

The replacement Network Equipment has not yet been acquired by the Wholesale Supplier.

The Supplier is unable to provide us with an Estimated time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.
by IsuruB
Wed Sep 18, 2019 11:57 am
Forum: HSPA connections
Topic: Link: Not Connected
Replies: 12
Views: 474

Re: Link: Not Connected

I am having the same problem. Started wireless broadband plan last week nwith a Netcomm modem that came with the plan MBB 0434812161 Alem Thanks for reaching out. An email has been sent with instructions to upgrade the firmware. Please let us know if this fails to rectify the issue so that we may i...
by IsuruB
Tue Sep 17, 2019 12:43 pm
Forum: NBN and other Fibre Services
Topic: HFC down, called support, no case number?
Replies: 1
Views: 127

Re: HFC down, called support, no case number?

Our HFC went down some time yesterday. Put a call through & was told it would be escalated, Im assuming its an NBN issue. Was told I'd get a text message, however I have received nothing. Would / should I have a case number? No email received either. Thankx Thanks for reaching out. The Wholesale Su...
by IsuruB
Tue Sep 17, 2019 12:32 pm
Forum: Mobile services
Topic: New Service Still No Access
Replies: 2
Views: 223

Re: New Service Still No Access

I recently started a Wireless Broadband service with Exetel. I installed the modem and activated on Monday 16 Sept 2019 and so far I have had no internet access at all despite being advised it would be up and running within 15 mins to 4 hours. I've tried to call. I raised a ticket via email and rec...
by IsuruB
Tue Sep 17, 2019 8:50 am
Forum: Archived threads
Topic: Planned Fibre Network Maintenance - Richmond, Victoria
Replies: 1
Views: 109

Re: Planned Fibre Network Maintenance - Richmond, Victoria

Update:

The planned maintenance had been successfully completed within the given timeframe.

Please powercycle your modem/router and check if issues persist.

Exetel apologizes for any inconvenience caused.
by IsuruB
Mon Sep 16, 2019 9:19 am
Forum: Archived threads
Topic: Unplanned Mobile Service Issues - NSW and QLD
Replies: 4
Views: 368

Re: Unplanned Mobile Service Issues - NSW and QLD

Update:

Our Mobile Upstream Carrier has advised the had been successfully cleared.

Please powercycle your mobile handset and check if issues persist.

Exetel apologizes for any inconvenience this may have caused.