Search found 245 matches

by IsuruB
Tue May 14, 2019 11:31 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Blacktown, NSW
Replies: 6
Views: 391

Re: Unplanned Fibre Network Outage - Blacktown, NSW

Update:

Outage is still ongoing.

The Wholesale Supplier confirms the outage has been restored.

Exetel apologizes for any inconvenience this may have caused.
by IsuruB
Tue May 14, 2019 11:23 am
Forum: Archived threads
Topic: Unplanned Network Outage - Fibre - All Suburbs, VIC
Replies: 2
Views: 2076

Re: Unplanned Network Outage - Fibre - All Suburbs, VIC

Update:

We are able to see the reported services now online.

The root cause has been identified as a Network configuration issue and has been corrected.

Please power cycle your modem / router and check if issues persist.

Exetel apologizes for the inconvenience caused.
by IsuruB
Fri May 10, 2019 2:22 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 3
Views: 372

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Update:

The Wholesale Supplier confirms that the outage has been successfully cleared.

Kindly powercycle your modem/router and check if your service is still down.

Exetel apologizes for any inconvenience this may have caused.
by IsuruB
Fri May 10, 2019 11:29 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 3
Views: 372

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Update:

Most of the reported services are now seen to be online at the moment., and we are following up with the Wholesale Supplier for confirmation.

Kindly powercycle your modem/router and check if your service is still down.

Exetel apologizes for any inconvenience this may have caused.
by IsuruB
Fri May 10, 2019 9:44 am
Forum: Archived threads
Topic: Unplanned PSTN Outage - Maroubra, NSW
Replies: 12
Views: 766

Re: Unplanned PSTN Outage - Maroubra, NSW

Update:

The Wholesale Supplier advises that the outage is still ongoing.

Estimated time of resolution: 13-05-2019 19:00 AEST.

The root cause has now been identified as a cable cut.

Exetel apologizes for any inconvenience this may have caused.
by IsuruB
Fri May 10, 2019 9:26 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 3
Views: 372

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Update: The outage is still under investigation by the Wholesale Supplier. The Supplier is unable to provide an Estimated Time of Resolution at this stage. The affected areas at the moment have been identified to be Blacktown and its surrounding suburbs. Exetel apologizes for any inconvenience this ...
by IsuruB
Thu May 09, 2019 12:01 pm
Forum: Archived threads
Topic: Possible Fibre Network Outage - Multiple Suburbs, VIC
Replies: 1
Views: 461

Possible Fibre Network Outage - Multiple Suburbs, VIC

Event Notification Locations Affected : Multiple Suburbs, VIC Products Impacted : Fibre Event Start Time : 09/05/2019 Estimated Resolution : We are unable to provide an Estimated Time of Resolution at this stage. Root cause : Still under investigation Additional Information : Most customers in the a...
by IsuruB
Thu May 09, 2019 9:47 am
Forum: Archived threads
Topic: Unplanned PSTN Outage - Maroubra, NSW
Replies: 12
Views: 766

Re: Unplanned PSTN Outage - Maroubra, NSW

Update:

The Wholesale Supplier advises that the outage is still ongoing.

Estimated time of resolution: 13-05-2019 19:00 AEST.

Exetel apologizes for any inconvenience this may have caused.
by IsuruB
Thu May 09, 2019 9:38 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Cairnlea, VIC
Replies: 2
Views: 212

Re: Unplanned Fibre Network Outage - Cairnlea, VIC

Update:

The Wholesale Supplier advises the outage has been successfully cleared.

Please reboot your modem/router and check if you continue to experience issues.

Exetel apologizes for the inconvenience caused.
by IsuruB
Thu May 09, 2019 9:30 am
Forum: Archived threads
Topic: Planned Network Maintenance - Fibre - Ngunnawal, ACT
Replies: 4
Views: 263

Re: Planned Network Maintenance - Fibre - Ngunnawal, ACT

Update: The Wholesale Supplier advises the planned maintenance in the previously mentioned locations (Canberra Shopping Centre, Jackson View, Isabella Gardens, The Grove) has successfully been completed. Please reboot your modem/router and check if you continue to experience issues. Exetel apologize...
by IsuruB
Sun May 05, 2019 12:53 pm
Forum: Mobile services
Topic: SIM for Kids
Replies: 2
Views: 179

Re: SIM for Kids

Hi, We are just looking at getting a SIM for my son, who has just started High School. I am just looking for some advice re. suitable plans for kids. Some friends have said only get A 1gig plan to limit usage. BUT have had my eye on the Exetel 8.99 plan, which is 2gig. Has anyone on the forum done ...
by IsuruB
Tue Apr 09, 2019 9:28 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Lennox Head, NSW
Replies: 4
Views: 292

Unplanned ADSL Network Outage - Lennox Head, NSW

Event Notification Locations Affected : Lennox Head, NSW Products Impacted : ADSL Event Start Time : 06/04/2019 Estimated Resolution : 11/04/2019 before Close of Business Root Cause : The root cause is still under investigation by the Wholesale Supplier's Network Engineers Additional Information : M...
by IsuruB
Tue Apr 09, 2019 8:56 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 23
Views: 23036

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Update:

The Wholesale Supplier's fibre crew has completed the splicing work to fully restore services affected in Pendle Hill, Dubbo and suburbs surrounding these areas.

Kindly powercycle your modem/router if issues still persist.

Exetel apologizes for any inconvenience this may have caused.
by IsuruB
Mon Apr 08, 2019 1:55 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 23
Views: 23036

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Update: We have confirmation from the Wholesale Supplier that the outage has been restored for Wollongong, Nowra, Berkeley Vale, Campbelltown, Richmond, Mosman, Rockdale, Albury and suburbs surrounding these areas. We are currently following up with the Wholesale Supplier on the restoration of servi...
by IsuruB
Mon Apr 08, 2019 9:58 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 23
Views: 23036

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Update:

Most of the reported services are online at the moment, and the Wholesale Supplier is currently working on restoring the remaining services.

Exetel apologizes for any inconvenience this may have caused.